Our 2000 & 2001 cruises we booked through Disney Travel desk at Woodfield Mall, when our docs came in they called and we picked them up there. For our 2002 cruise we booked through Disney online, our docs came FedEx and we had to go pick them up at Fed-Ex. For our 2003 & 2004 we used Dreams, our docs were left on our doorstep and we found them when we returned from work.