Honeymoon from Hell at the Beach Club Villas last week

[dcibrando]

well actually... we were expecting them to replace the towels on the 4th day which would be been fine. Unfortunately once we got back to the room on the 4th day we noticed they hadn't been by and of course that's when we began to get sick... so at that point getting new towels was one of the last things on my mind

 

[LisaS]

As far as the bugs go... Just step on the bug, they are much smaller than you!

No can do - didn't you see "Men in Black"?

Or "It's Tough To Be a Bug"?

On our recent stay at BWV, DH went into the bathroom and came out again about 10 seconds later after seeing a very large insect flying around in the bathroom. It was a Palmetto bug. We trapped it and let it go outside. Unless an insect is going to cause me harm (a mosquito, for instance) I can't see stepping on the poor things just because they are smaller than me and not "cute".

As far as the OP's issues are concerned, I'm so sorry you got sick on your honeymoon. That is really unfortunate. It sounds like your trip was also a trial run of DVC and that you were disappointed there too. I've never stayed at BCV, but recently stayed at BWV and found it to be clean and well maintained. I was very impressed when we returned at 10:30pm one evening and found someone hard at work, cleaning up a spill on the hallway carpeting!

As far as your room not being clean when you arrived and not getting T&T on day four, I hope that next time you will just pick up the phone and call housekeeping. It's not fun having to deal with housekeeping issues when you were hoping for the perfect vacation, but if you just make a phone call and get a problem addressed ASAP, you can get on and enjoy your vacation.

It sounds like there may be some issues at BCV and writing a letter may help bring management's attention to these problems. But your letter reads more like whining and venting rather than a factual report of the issues you experienced. I suggest that you rewrite it so that it's concise and focused on the maintenance and housekeeping issues you experienced.

The section about getting the flu should be removed unless your real goal is to try to get a refund of your unused dining credits. If that is your goal, then again be concise and direct and just state that you spent half of your stay in bed with the flu and would like to know if you could get a refund of your unused dining credits. I doubt you'll get a refund but who knows. However, including this section weakens the rest of your letter since it changes the tone of your letter from "I was so disappointed in the condition of BCV that I am losing interest in joining DVC" to "I got sick so give me my money back".

 

[Mickmse2002]

well actually... we were expecting them to replace the towels on the 4th day which would be been fine. Unfortunately once we got back to the room on the 4th day we noticed they hadn't been by and of course that's when we began to get sick... so at that point getting new towels was one of the last things on my mind

I have read this entire thread, been following all along, and I must have missed your answer to several times people asked if you had left the "Do Not Disturb" sign on your door. That may explain why you didn't receive towels.

 

[mickeyfan2]

well actually... we were expecting them to replace the towels on the 4th day which would be been fine. Unfortunately once we got back to the room on the 4th day we noticed they hadn't been by and of course that's when we began to get sick... so at that point getting new towels was one of the last things on my mind

You were well enought to have gone out and you were only starting to feel ill, but too ill to call for towels?

 

[dcibrando]

I only had the do not disturb sign on the door the last 2 days

 

[elijahpep]

Have read nearly every post on this thread and now, it comes to me, what it reminds me of.

The movie , A Few Good Men, in the court scene between Jack Nicholson and Tom Cruise. Ahhhhhhh, the do not disturb was on the door.....

Poor OP, you have had the biggest viewed post in the shortest time in a while. You did originally ask for opinion. Careful what ya ask for?

It seems had that post not been titled in such a harsh way, it might not have developed into this very interesting thread. Hope you are both better now.

~DW

 

[DizWacko]

To the OP: Someone should have warned you not to post criticism of DVC resort on a DVC board .. some of the owners get pretty nasty when you have complaints about one of the resorts... its unfortunate but true.

Also .. most DVC owners seem to not mind cleaning, cooking, laundry on their vacations ... its part of the gig in exchange for cheaper rates on rooms. If you are OK with this, then DVC is an excellent value.

Sorry to hear about your troubles, and I agree that BCV can be kind of dirty and worn (for a deluxe type resort) if you dont set your expectations BEFORE you get there.

If you try making up for your honeymoon experience again at Disney, try a true deluxe like the Poly, AKL, or BWI....

 

[keishashadow]

Sorry to hear your honeymoon wasn't how it you invisioned it. After all the planing & expense it's natural to want a magical experience.

Unfortunately, even @ WDW, snafu's do occur. Can't say we've been disappointed with DVC thus far, hope we never are.

As for the bug issue, next time Please! call maintenance, FL's full of (palmetto) bugs - sounds much better than cockaroaches, doesn't it? My parents used to have their house in Tampa sprayed twice a month...part & parcel of the area.

FYI, no matter where we vacation - our suitcases & clothing are put in a garbage bag when we return home & are sprayed to eliminate any nasty surprises.

Hope your next trip works out better!

 

[SleepyatDVC]

As far as the OP's issues are concerned, I'm so sorry you got sick on your honeymoon. That is really unfortunate. It sounds like your trip was also a trial run of DVC and that you were disappointed there too. I've never stayed at BCV, but recently stayed at BWV and found it to be clean and well maintained. I was very impressed when we returned at 10:30pm one evening and found someone hard at work, cleaning up a spill on the hallway carpeting!

As far as your room not being clean when you arrived and not getting T&T on day four, I hope that next time you will just pick up the phone and call housekeeping. It's not fun having to deal with housekeeping issues when you were hoping for the perfect vacation, but if you just make a phone call and get a problem addressed ASAP, you can get on and enjoy your vacation.

It sounds like there may be some issues at BCV and writing a letter may help bring management's attention to these problems. But your letter reads more like whining and venting rather than a factual report of the issues you experienced. I suggest that you rewrite it so that it's concise and focused on the maintenance and housekeeping issues you experienced.

The section about getting the flu should be removed unless your real goal is to try to get a refund of your unused dining credits. If that is your goal, then again be concise and direct and just state that you spent half of your stay in bed with the flu and would like to know if you could get a refund of your unused dining credits. I doubt you'll get a refund but who knows. However, including this section weakens the rest of your letter since it changes the tone of your letter from "I was so disappointed in the condition of BCV that I am losing interest in joining DVC" to "I got sick so give me my money back".

ITA with the above post.

 

[FRANKTSJR]

Seems to be alot of posts about getting sick. Hmmmm!

 

[mamatojon]

Also .. most DVC owners seem to not mind cleaning, cooking, laundry on their vacations ... its part of the gig in exchange for cheaper rates on rooms. If you are OK with this, then DVC is an excellent value.

I don't think that's it at all. What I hear people saying is that they don't let little things like a missed T&T day or an askew light fixture ruin their vacation. The OP entitled this post "honeymoon from hell" - isn't that a bit of a stretch? I'm hearing that most DVC members here would have a. either washed their towels or called housekeeping and b. let management know of their concerns while they were there so they had a chance to be fixed. That doesn't mean that they want to clean and do laundry on vacation, it just means that they realize that sometimes "stuff" happens and you need to decide what your going to get yourself in a tizzy over. I know I have had minor maintenance issues at hotels all over and I have yet to write a letter when I returned home. Doesn't mean I'm a sucker for punishment, just means I don't get upset over little things. I think the OP just wants his meal credits refunded and is using all this other stuff to justify it. Or he is just trying to start a ruckus here, LOL. And I have *never* heard of getting sick from using 4 day old towels. I think it is much more likely the illness resulted from the airplane or the crowds at WDW.

 

[Figment2]

twitterpated...I like that word!

Cyn

 

[momtosydneyntodd]

My four year old saw BAMBI for the first time the other day and asked me what Twiterpated ment. Two weeks ago, said four year old watched LADY AND THE TRAMP for the first time and asked me what a ***** was.

Dizwacko-I love my washer and dryer-means I have to pack less.
I love my kitchen-means I don't have to spend $7.00 on grilled cheese for my four year old.
I love my two bedroom-means everyone sleeps very well and I don't have cranky kids or a cranky husband in the morning.

DVC rocks!

I'm rating this thread!!

 

[DrTomorrow]

[...]If you try making up for your honeymoon experience again at Disney, try a true deluxe like the Poly, AKL, or BWI....

Which are guaranteed to be insect, mold/mildew and stain free!

 

[BroganMc]

OP: I'd go with the consensus here. Edit your letter to include only your opinion of the resort's conditions (worn carpets, floors, crooked fixtures, missing roof tiles) and how that's soured your interest in DVC. I'd mention the lack of Trash & Towel service as well. All those things should be tended to by management as you find in any timeshare resort.

As for the bugs, that can be an iffy thing. It is Florida and this is the season for lots of critters wandering about. I stay at Marriott timeshares and always find salamanders wandering about. Got back on day and had a salamander in my bathroom. How he got in, I have no clue. It's mating season and they do wander more then. He quickly hightailed it out of there. It's not like I had bugs crawling over me in bed at night.

And please keep in mind, getting sick puts a damper on everyone's vacation. I was down for two weeks April/May of this year. First weekend my dad came down with some stomach virus. He was miserable and I was worried. By the end of the weekend I got it. Soured my enjoyment of the Luau and the Polynesian, but on the last trip I adored that same resort. Second week, when we both recovered, we started to enjoy Disney all over again. So those little things that bothered you to start maybe became magnified by the sucky end of your trip. I'd give it a couple weeks for you to calm down a bit and see if your perspective changes.

 

[AllyBri]

I just find it really strange, that you are on your honeymoon and take notice that shingles are missing from the roof.
Young people are not honeymooning like they use to.

 

[TinkerbellTris]

Wow. That's terrible about your honeymoon. So sorry to hear that. You know I have stayed in the contemporary, and in the Port Orleans French Quarter, and I was equally pleased with both. This time we will be staying in the All Star Movies (june 2006) I have to say I never saw any bugs in any resort, and if i did i would have demanded to be moved rooms. I am deathly affraid of bugs. I'm also a germaphobe so I would have called someone to bring us new towels everyday. We always make sure our towels are clean. I would maybe call who you booked thru and explain calmly what happened and see if there is anything they can do for you. Sometimes you will get a cast member who will understand and want to help. However I do understand what others have posted about it not being WDW fault and they owe you nothing... I understand that too. However since you feel so strongly about it all if I were you I would call and speak with whomever you booked your trip thru. The bad thing is you have waited to long about the complaints of the hotel. You should have made you complaints known to management right away, and I do believe something would have been done immediently to accomodate you. Disney is known to go out of their way to make their guests happy. Good luck to you.

 

[dianeschlicht]

Wow. (snip) However since you feel so strongly about it all if I were you I would call and speak with whomever you booked your trip thru. The bad thing is you have waited to long about the complaints of the hotel. You should have made you complaints known to management right away, and I do believe something would have been done immediently to accomodate you. Disney is known to go out of their way to make their guests happy. Good luck to you.

And that folks is one reason I would never rent my points out! I sure don't want a renter calling ME because they got sick on their trip and didn't bother to complain to the hotel about the shortcomings while they were there.

 

[dcibrando]

why would I call the person I rented from...they had nothing to do with this?

 

[crisi]

why would I call the person I rented from...they had nothing to do with this?

They have standing with DVC, because they are the customer in this transaction. You are the secondary customer in the transaction - not DVCs customer. I don't think you should call them - they can't do anything and experience says DVC won't listen to either of you after the fact - they will write you both nice letters telling you that they appreciate your concerns...... lalalalalalalalalalala. But if DVC did give great customer service, they have standing with the Member Satisfaction Manager being a member.