Well, I got an email survey from the Holiday Inn Nikki Bird regarding our recent stay. I had already filled out the priceline one, and left them less than glowing remarks. Anyhow, this one came from the Holiday Inn- main headquarters.
I gave my honest opinions. Which was the place appeared to put forth an effort to be clean. But it was really hard to do when it was really run down. Stained carpets (I mean badly stained. Big black stains 2-3 feet large). Rusting fixtures and lamps, ripped sheets. Anyhow, I told them that on a whole I was disappointed as it certainly didn't meet the "Holiday Inn" standard. We've stayed at many Holiday Inn's and have up to that point never been disappointed. They've all been truly beautiful. Anyhow, I ended my comments portion by telling them I thought it was an embarrassment to put the Holiday Inn name on this hotel.
So, I get an email today from the Holiday Inn headquarters as well as the Nikki Bird Hotel. They are refunding my money. Even though I paid through priceline. I also had 2 rooms!! I didn't ask for it and didn't expect it!! They said basically they were hoping I'd continue to stay w/ the Holiday Inn chain, and they looked into all of my complaints. I think that was above and beyond what they needed to do!! Goes to show some companies still will stand behind their product and make right when something goes wrong!
I gave my honest opinions. Which was the place appeared to put forth an effort to be clean. But it was really hard to do when it was really run down. Stained carpets (I mean badly stained. Big black stains 2-3 feet large). Rusting fixtures and lamps, ripped sheets. Anyhow, I told them that on a whole I was disappointed as it certainly didn't meet the "Holiday Inn" standard. We've stayed at many Holiday Inn's and have up to that point never been disappointed. They've all been truly beautiful. Anyhow, I ended my comments portion by telling them I thought it was an embarrassment to put the Holiday Inn name on this hotel.
So, I get an email today from the Holiday Inn headquarters as well as the Nikki Bird Hotel. They are refunding my money. Even though I paid through priceline. I also had 2 rooms!! I didn't ask for it and didn't expect it!! They said basically they were hoping I'd continue to stay w/ the Holiday Inn chain, and they looked into all of my complaints. I think that was above and beyond what they needed to do!! Goes to show some companies still will stand behind their product and make right when something goes wrong!
