HoJo's, Candy Cane Inn, or DLR

Yes, I don't like being bothered by the sellers either, but I feel badly for them at the same time, just trying to make a living. they are selling light up twirly things, the kind you can buy in the park, other toys, one time a fellow who had cut his own cd had a player you could listen to his music and buy it from him. They get you at the stop light waiting to cross over to the entrance. Just a polite no thankyou and smile is all you need to do, they won't pester anyone.
We had been staying at HoJo's over the years since 1991. Considered it like our own vacation home. Our kids grew up on our vacations there, we have pictures of them from the time they were 3 till they were adult. Were always made to feel welcome, had gotten treats left in our room for us, like a little thermal lunch bag with the HoJo's emblem on it which had a trail mix. water, and a stuffed Minnie (in one room) Mickey (in the other room) and some fruit. That was down to Willie I know. We always had nice rooms, and good beds. That changed this last stay in July. I emailed ahead to say it was our second honeymoon and how excited we were to be going there, especially after having stayed so many times before. The people at the check in desk, I should say the girls there, were not overy friendly. The fellows they had always seemed very friendly and helpful. We were put into a room that was older, and were very unhappy. I called down to see about switching but was told the hotel was full. We were supposed to be staying about 8 nights. The bed was so bad I could hardly walk the next day. I resorted to taking tylenol every day we were there. They made a mistake in the amount they were charging us I discovered when I checked our account on the television. I took my emails down to the lobby to show them the rate we were supposed to be getting charged. It was changed, but without any sorry for the inconvenience, and leaving me standing in the lobby for far too long while it was fixed. We finally could not stand the bed and the bad shower, and the postition of the room and checked out early. Because we checked out early, they charged the actual room amount to my credit card, but left the hold for the longer term stay on it for a few days as well. If I did not have a high limit and were on a tight budget we would have been in dire straights with all that on our card. Upon check out, the girl I spoke to about checking out early was like you said Lori, quite abrupt... no "how did you enjoy your stay, or thankyou for staying with us, or come back again" I wondered if they somehow knew I had called another hotel in the area (The Disneyland Hotel) and were not happy about it and that reflected in the attitude. Like my hubby said, when they were trying to build up the business, and when Willie dealt with reservations, you felt special, like they really cared if you were there with them. Now it felt more like you were inconveniencing them with your stay. I know that a few years ago at tripadvisor they were ranked number one in anaheim, but now have slipped to number 4. When we checked into the disneyland hotel, it was such a huge shocking difference in the way were greeted; we would not take a chance on going back to HoJo's again for fear of the mistakes on our bill and card, the unpleasant attitude, and the possiblilty of getting a bad room and not being able to switch.
Like Lori said, after hearing the child slept in his stroller... they should have at least left a little gift in the room upon check in, or a free upgrade... something! It's so sad really, our last stay before this was so good, and I do love the gardens and pool. Perhaps I should do as Dangermouse suggested and forward this to Jonathen. This next trip at the end of this month into January, we are trying out the Candy Cane Inn. I've read so many good things about it, and they are ranked number 1 at trip advisor. Their price which is actually a lot less for this trip than HoJo's includes an expanded continental breakfast, and a private free shuttle to the park. I'll be letting everyone know what it was like when we get back.


reading this makes me sad. You know I went to HoJo because of the dis boards originally. Everyone raved about it. When we checked out there was never "please come again, thank you for staying with us" etc... It was just can we charge the card left. I said yes " we are drvinging back to phoenix today." they said "sign here" I signed and they said "you are all set." and that was it. I think they need to work on the customer service better at the desk. they are the first and last people that see the guests. They are a big part of the impression. Maybe we will try somewhere else nexttime. Or maybe will just plan one big trip and stay at the DL hotels, instead of a couple little trips.
hmmmm
Lori
 
well there are people trying to lure you in by selling a time share. Our trip in October it was crazy!!! They were super annoying. everyday non-stop. Then there is the light up - guy at night. he is harmless. Then there was a couple whom asked for money sitting on the bus stop to everyone. then there was a guy screaming- literally screaming - that "jesus will save us - we are sinners." That was the last straw for me. In october it was non- stop. On our April trip it was non-stop. This last trip at turkey week it was toned done, but I was already previously annoyed.
oh and one day we crossed this past trip and a homeless man was yelling at us for unknown reasons. but enough to make us pick up our pace and hurry to the safety of disney!
:scared1: :scared1: OMG, I've never seen these people. Is this something new? The last time I was there was in January of this year and I never saw one person selling anything. Strange. This kind of stuff seems to happen everywhere there are tourists though. I've seen them in Vegas and in Hawaii and it's always after they win the right to assemble using the free speech thing in the Constitution. (Which most of us in America have gotten quite used to! ;) )Once that happens, it's over except where the property is private and they cannot legally assemble to sell things without permission. It's not really something that is Hojos fault however, and if they are lined up all along the sidewalk like in Vegas harassing people, I'm sure the hotel operators are probably just as fed up with them as you are.:headache: Unfortunately, one man's free speech is another man's pain in the rear, and the sidewalks are public places. As in Vegas and Hawaii, I just ignore them and keep walking; never bothering to make eye contact or act as if I hear a word they say. They could be talking to the wall for all I care.

reading this makes me sad. You know I went to HoJo because of the dis boards originally. Everyone raved about it. When we checked out there was never "please come again, thank you for staying with us" etc... It was just can we charge the card left. I said yes " we are drvinging back to phoenix today." they said "sign here" I signed and they said "you are all set." and that was it. I think they need to work on the customer service better at the desk. they are the first and last people that see the guests. They are a big part of the impression. Maybe we will try somewhere else nexttime. Or maybe will just plan one big trip and stay at the DL hotels, instead of a couple little trips.
hmmmm
Lori

That made me sad too. Especially because a lot of people on a lot of different Disney boards rave about Hojos.
 
Thank you all so much for your feedback with this! You cannot know how grateful we are!

I brought this to the attention of our General and Front Desk Managers, and they were as horrified as I was. We started asking around and paying more attention to everything that was happening at the Front Desk- and we found that there were several individuals who maybe were not quite as concerned as we would have liked them to be with making sure that they are always doing their best to help you, our guests, make the most of their time with us. :guilty:

The good news is that these people have decided to move on, and we have hired some friendly new people to join our Team! :cheer2:

Please know that YOU are our priority, and that we are never satisfied with our performance- we are always looking for ways to improve, and your feedback is the key to helping us know just how to do that!

If you ever have any feedback, questions or concerns- please don't hesitate to let us know! You can always email me at Lorealle.Bishop@hojoanaheim.com! I do my best to respond to every email as quickly as I can get to it, and I always share your feedback with our Managers and Owners.

I'm so grateful that you have all been willing to be so candid, because I think that that openness and honesty will help us to grow and to improve- and that will help us be better at giving you and your family the vacation that you deserve. :goodvibes

Lorealle
 
Thank you all so much for your feedback with this! You cannot know how grateful we are!

I brought this to the attention of our General and Front Desk Managers, and they were as horrified as I was. We started asking around and paying more attention to everything that was happening at the Front Desk- and we found that there were several individuals who maybe were not quite as concerned as we would have liked them to be with making sure that they are always doing their best to help you, our guests, make the most of their time with us. :guilty:

The good news is that these people have decided to move on, and we have hired some friendly new people to join our Team! :cheer2:

Please know that YOU are our priority, and that we are never satisfied with our performance- we are always looking for ways to improve, and your feedback is the key to helping us know just how to do that!

If you ever have any feedback, questions or concerns- please don't hesitate to let us know! You can always email me at Lorealle.Bishop@hojoanaheim.com! I do my best to respond to every email as quickly as I can get to it, and I always share your feedback with our Managers and Owners.

I'm so grateful that you have all been willing to be so candid, because I think that that openness and honesty will help us to grow and to improve- and that will help us be better at giving you and your family the vacation that you deserve. :goodvibes

Lorealle

Lorealle, you are just AWESOME! :thumbsup2 Thanks for always being willing to listen to the customers in order to keep HoJo the very best place to stay in Anaheim. :goodvibes
 

Lorealle, you are just AWESOME! :thumbsup2 Thanks for always being willing to listen to the customers in order to keep HoJo the very best place to stay in Anaheim. :goodvibes

Yup, what DM said!!!

Hi Lorealle!!!! You are the awesomest!!!! speaking of, I need to check on ressies for my birthday trip... :) I've NEVER had anyone rude at the front desk, we always get chatted up with small talk, asked how we are doing, if they can help with anything. I love the HoJo staff!! :) From calling in house ressies to checking in/out, to leaving something in our room and having to get maid services to help us find it. HoJo has ALWAYS come thru for us.

As for the "street vendors". These people have nothing to do with HoJo so I don't let it detract from my HoJo experience. We always have our own glow sticks so we don't worry about being bothered for those and we just smile and say "No Thanks" to the time share guys.....altho we did go once last year, got $100 in Disney Dollars and we actually did buy a trial program. It expires this year but now that we know what time shares are about we are more willing and more knowledgeable when we go to presentations. :) Our next trip in Jan, we are getting 2 nights free for attending an update of our timeshare and we are using our points after for the rest of the stay. I would do it for my b-day but it's over Memorial Day weekend so the hotel will probably be booked.....

Sorry your experiences were negative, I hope that Lorealle's post is able to help relieve your mind on the service you received.
 
Thank you all so much for your feedback with this! You cannot know how grateful we are!

I brought this to the attention of our General and Front Desk Managers, and they were as horrified as I was. We started asking around and paying more attention to everything that was happening at the Front Desk- and we found that there were several individuals who maybe were not quite as concerned as we would have liked them to be with making sure that they are always doing their best to help you, our guests, make the most of their time with us. :guilty:

The good news is that these people have decided to move on, and we have hired some friendly new people to join our Team! :cheer2:

Please know that YOU are our priority, and that we are never satisfied with our performance- we are always looking for ways to improve, and your feedback is the key to helping us know just how to do that!

If you ever have any feedback, questions or concerns- please don't hesitate to let us know! You can always email me at Lorealle.Bishop@hojoanaheim.com! I do my best to respond to every email as quickly as I can get to it, and I always share your feedback with our Managers and Owners.

I'm so grateful that you have all been willing to be so candid, because I think that that openness and honesty will help us to grow and to improve- and that will help us be better at giving you and your family the vacation that you deserve. :goodvibes

Lorealle

Thank you so much for responding. It makes me feel good to know we were listened to, thought that was not my first intenetion on posting a response. I feel good knowing you all are continuing to take pride in your hotel and we will think of the Hojo next time we visit. We are going next year and we have not decided when but will keep the Hojo in mind. Thank you again
Lori
 
Thank you, DM! :lovestruc

And pixiewings- send me an email and I'll check on your reservations for you! :cutie: Lorealle.Bishop@hojoanaheim.com

Lori- I am starting to sound a bit like a broken record, but honestly, I cannot tell you how much we all have appreciated your feedback. We try to keep an eye on everything that goes on here, but sometimes things just get past us. If you hadn't been so willing to be honest, I shudder to think at how long it might have continued without us knowing! :scared1:

We would definitely love the opportunity to show you and your family what HoJo hospitality really looks like- so if you're ever planning a trip over here again, please email me at Lorealle.Bishop@hojoanaheim.com with the dates that you're thinking about staying, and let me know how many people would be traveling with you and how many rooms you might need! I'd love to help in any way that I can! :flower3:

Lorealle
 
Thank you all so much for your feedback with this! You cannot know how grateful we are!

I brought this to the attention of our General and Front Desk Managers, and they were as horrified as I was. We started asking around and paying more attention to everything that was happening at the Front Desk- and we found that there were several individuals who maybe were not quite as concerned as we would have liked them to be with making sure that they are always doing their best to help you, our guests, make the most of their time with us. :guilty:

The good news is that these people have decided to move on, and we have hired some friendly new people to join our Team! :cheer2:

Please know that YOU are our priority, and that we are never satisfied with our performance- we are always looking for ways to improve, and your feedback is the key to helping us know just how to do that!

If you ever have any feedback, questions or concerns- please don't hesitate to let us know! You can always email me at Lorealle.Bishop@hojoanaheim.com! I do my best to respond to every email as quickly as I can get to it, and I always share your feedback with our Managers and Owners.

I'm so grateful that you have all been willing to be so candid, because I think that that openness and honesty will help us to grow and to improve- and that will help us be better at giving you and your family the vacation that you deserve. :goodvibes

Lorealle

I have stayed at HOJO with my husband and then again on a solo trip. I found "ALL" front staff to be wonderful, helpful, and in the Disney-HOJO spirit. I can be a bit of a pain as I need to have boxes of med supplies delivered so they are waiting for me (HOJO on both visits had the boxes ready to be deliverd to my room). Each of my stays I had one of the most comfortable beds I have slept on in years. I have gotten the special rate each visit but would spend rack rate. I used to only stay at DH or CCI. My hotel of choice is now HOJO. What ever you are doing when I am there -- Keep it up -- you all make my stay --- pure joy :)

Patty
 
You can always do a 2 night stay at a Harbor place, and a 2 night stay at a Disney place ! Changing is really just a quick taxi ride. We actually split a stay once and just rolled our suitcases over to GC !
 
I have stayed at DLH and GC. Both were great experiences. But you pay for those experiences. It is expensive.

I haven't stated at HoJo's yet. We arrive this Thursday.

What I can say about HoJo's is that their customer service (at least phone wise) has been phenomenal.

I spoke with Jennifer to make my reservations. I was desperate to book a room. We wanted to stay at the Fairfield again and their rates went up overnight from $82 to $149. So, I called HoJo's based on everyone's (especially Avalon's) glowing recommendations. Jennifer was the best! She got us a room with some dates using the Entertainment Card rate, and the rest with AP rates.

I have emailed Jennifer no less than 4 times with requests (upgraded to deluxe room, added Wyndam's Reward Card, and noticed an additional EC date) and she has been nothing less than wonderful.

My work demands excellent customer service, and HoJo's lives it.

Any hotel that actually reads all the different Disneyland boards, responds and acts on those comments truly is a class act. They are committed to making their customers truly happy.

Now, if the room lives up to the experiences I have had thus far, I will truly be delighted.

And we will have saved so much money it isn't even funny. Two nights at DLH or GC is our total bill at HoJo's for 5 nights.
 
OK, decision made, reservations made! We're staying at HoJo's from Feb 11-15 for only $79/night for 3 nights, and $101 for the other night. I first called the 800# listed in my Entertainment book, and got much higher rates, starting at $101/night, then remembered what I'd heard here and called the hotel directly and got MUCH better rates, as you can see. Definitely better than the $235/night and up that the DLR hotels are charging :scared1: Now, maybe we can afford to do the Segway tour at DCA while we're there! And not go broke in the process :cool1:

P.S. Thanks for the weblink (p.1), Bumbershoot! This is what helped me get the better rate!
 








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