Wow, everyone received great customer service but me!
We arrived this last Saturday around 1:00 and our room was not ready. Not a problem, the housekeeper said our assigned room was next on her route and we should only have a 30 minute wait. We were provided a key to the pool and water play areas, but no mention of storing our multiple pieces of luggage.
Around 2:00, I went back to the front desk. Nope, room not ready yet, but housekeeping is assuring us that it will only be about 30 to 45 more minutes. At this point, I'm not terribly upset. I know we arrived prior to check-in. I just wish their first estimate of the 30 minute wait had been correct.
Checked back at 2:45. This time, however, the story changed. This time, housekeeping was one floor up and our floor was next to be serviced. Any time now.
Came back again at 3:30. Guess what. Still not ready. My 4 year old is tired. We've been traveling for several hours. She's hungry and needs a nap. So do I. Nobody at the front desk is solicitous at all, and in fact, appear to be smirking at me (I'm sure this is not actually the case, but it did feel like it). I've been exceedingly cordial, always replying with a thank you and a smile as I walked out of the lobby but not receiving likewise treatment. This time, not so much.
Finally, 4:00 rolls around, and so do I. This time, I am presented with keys.
By the way, the check-in desk was not busy at any time I was in the lobby, rarely more than 3 parties at any one time and the front desk had 2 to 3 staff throughout this period. There were a couple times that I saw other parties check-in and receive their keys immediately and I can only assume they had reserved a different type of room. Also, once we finally did get to our assigned room there were definite deficiencies with the cleanliness. Wonder if housekeeping rushed the service detail in order to get our room prepared?
