Help, not sure what to do???

[SweetMommy]

I have received another pin code in someone else's name again! I have been getting pin codes in this same person's name for well over a year. I even called this year to explain what was happening and asked them to fix it so that I could actually be the one receiving the codes and use them. They claimed to have fixed it but I keep getting them in the wrong name still. Well we finally get one that we could potentially use and it is not in my name. I haven't called to try and use it yet, but plan on it. Are they going to give me a hard time? I feel as though they shouldn't b/c I tried to be honest and have it fixed. I'm not very good at sticking up for myself in situations like this, but feel as though I should be able to use this pin code. Has anyone else experienced this and what happened if you tried using it? TIA

 

[SarahD]

The person's whose name is on it has to be one of the people in the reservation. Believe me, I would say use it if I thought you could, but I don't see how it will work.

 

[2ofUs]

If you try to use the code on line, you will be asked for the last name of the person receiving the code, as well as their ZIP code. I planned and took a trip in Sept 2009 with my son for his 44th BD. All reservations were made through my email and I used both his and my own credit cards to make payments. Though BOTH our names were on the reservation, since it was his first visit I put his name first.

DH and I have been to WDW many times and have yet to receive a pin. However, I continue to receive pins every few months in my son's last name. So, go figure?

I have confirmed with WDW that, since this is my son and we did share the vacation, that I can book using the pin. None of the pins have matched our vacation plans yet, but I may put it to the test next year.

Do you have ANY idea who the person is whose name is attached to the pin? If not, someone may have given an incorrect email address so the offers have been directed to you.

I suggest you call/email the WDW corporate/executive offices and explain your frustration - that you continue to see a discount offered via your email that you cannot utilize, while you never receive any in your own name. Include the number of times you have visited and the date(s) you wish to plan for your next trip. You may be surprised what they can do and, at the very least, they should be able to remove the other persons name from your email address.

I learned many years ago never accept a "NO" from someone not empowered to give you a "YES" response. Even if you call the reservation number and get a regular CM, ask if they can grant your use of the pin number. When they say no, politely ask to speak to their supervisor. When you are transfered, ask them if THEY have authorization to grant you a pin number. If they say no, listen to their reason/response, then ask politely to speak to THEIR supervisor or to be transferred to the Executive offices for assistance. (You get the idea, right?)

As for your "I'm not very good at sticking up for myself in situations like this" comment, you really won't have to be pushy or go beyond your own comfort limits, you merely have to ask - nicely - . Persistance has its rewards.

WDW appreciates feedback - both positive and negative - that will help improve their customer relations. Their creed is made up of the words: Courtesy, Efficiency, Safety, Show, all of which have equal importance in the conduct of their business.

Now, put a smile in your voice and set your mind in "I'm going to help WDW" mode, then dial that number. Let us know what results you achieve!

 

[SweetMommy]

If you try to use the code on line, you will be asked for the last name of the person receiving the code, as well as their ZIP code. I planned and took a trip in Sept 2009 with my son for his 44th BD. All reservations were made through my email and I used both his and my own credit cards to make payments. Though BOTH our names were on the reservation, since it was his first visit I put his name first.

DH and I have been to WDW many times and have yet to receive a pin. However, I continue to receive pins every few months in my son's last name. So, go figure?

I have confirmed with WDW that, since this is my son and we did share the vacation, that I can book using the pin. None of the pins have matched our vacation plans yet, but I may put it to the test next year.

Do you have ANY idea who the person is whose name is attached to the pin? If not, someone may have given an incorrect email address so the offers have been directed to you.

I suggest you call/email the WDW corporate/executive offices and explain your frustration - that you continue to see a discount offered via your email that you cannot utilize, while you never receive any in your own name. Include the number of times you have visited and the date(s) you wish to plan for your next trip. You may be surprised what they can do and, at the very least, they should be able to remove the other persons name from your email address.

I learned many years ago never accept a "NO" from someone not empowered to give you a "YES" response. Even if you call the reservation number and get a regular CM, ask if they can grant your use of the pin number. When they say no, politely ask to speak to their supervisor. When you are transfered, ask them if THEY have authorization to grant you a pin number. If they say no, listen to their reason/response, then ask politely to speak to THEIR supervisor or to be transferred to the Executive offices for assistance. (You get the idea, right?)

As for your "I'm not very good at sticking up for myself in situations like this" comment, you really won't have to be pushy or go beyond your own comfort limits, you merely have to ask - nicely - . Persistance has its rewards.

WDW appreciates feedback - both positive and negative - that will help improve their customer relations. Their creed is made up of the words: Courtesy, Efficiency, Safety, Show, all of which have equal importance in the conduct of their business.

Now, put a smile in your voice and set your mind in "I'm going to help WDW" mode, then dial that number. Let us know what results you achieve!

I have no clue who this person is. I didn't start receiving pin codes at all until after my first trip in Dec of 09. And every single one has been in the person's name. I will have to try your approach and see what the outcome is. Thank you.

 

[2ofUs]

If you started receiving them just after your FIRST trip, chances are they may truly be directed to your family. It is not at all uncommon for WDW to increase marketing efforts to first time visitors (trying to get us hooked...and it seems to work too!)

I would DEFINITELY include this bit of information in your email/phone call and ask if somehow a typo occurred and someone else is getting offers in YOUR name??? Hey, mistakes do happen.

Be sure and let us know how it turns out as that may help others. Best wishes.

 

[SweetMommy]

I did call today and used the pin w/o a hitch. There wasn't even a question. So I'm thinking when I called back in June to explain to Disney what was going on, they finally attached my name to the pins. So even though they are still coming to me addressed to someone else, the computers have it right. So we booked CSR for 5/7-5/14!!!!!!

 

[2ofUs]

I did call today and used the pin w/o a hitch. There wasn't even a question. So I'm thinking when I called back in June to explain to Disney what was going on, they finally attached my name to the pins. So even though they are still coming to me addressed to someone else, the computers have it right. So we booked CSR for 5/7-5/14!!!!!!

GOOD JOB! Thanks for updating us. Sometimes the 'dread' of confrontation is far more excruciating than the action itself. In this case, there was no confrontation at all! Hey, it is DISNEY and they are supposed to make the whole process pleasant. Enjoy making your plans and saving money, too!