Help! need a Pal Mickey medic

[Lisa AF]

I had a friend pick up a PM for us last fall while she was at Disney to surprise our DD's for Christmas. He worked fine. Now that we're 10 days from our trip, Mickey has developed a condition. He repeats himself over and over, even when we don't touch him. Our girls are older so he hasn't been abused and I've changed his batteries, not the problem. Is there a way to reset him?

 

[Tinkerbell04]

Take him with you and maybe a CM can help you, if not, they probably would exchange him. Good luck!

 

[freediverdude]

I would take him to guest services in one of the theme parks. That's where I've been told that they can actually reset him. If they can't reset him, and he's defective, I'll bet they'll probably give you another one. I don't know if the resort gift shops and other gift shops where he is sold can reset him, might be worth an ask before you wait in a guest services line.

 

[ProfGoofy]

When I purchase my Pal Mickey at Guest Services (International Gateway, Epcot), the CM wanted to make sure that the 'software' was up to date, so she opened a drawer and in the drawer was device that looked like a Palm Pilot. She pointed Mickey's nose (were I assume the infrared sensor is located) at the side of the device and pushed a button. After about 30 seconds she handed Mickey to me and told me that he was all set and if I had any problems, that most CMs had access to these devices and could up load Mickey's software. I have also read on the DIS boards that walking through the front gate with Mickey facing forward has the same effect, but I don't know how accurate that claim is since it took about 30 seconds of clear line of sight to 'update' Mickey. So go with Tinkerbell04's advice and bring him to a CM.

-Prof

 

[Lisa AF]

Thanks, I'll take him to guest services.