Well, it turns out this wasn't the place for us. After taking our car to AAA, they tried to sell us things we didn't need, such as a battery that was not failing the test, further telling us they would not honor the warranty on the alternator they replaced unless we did replace the battery. 2 days later, the "new" alternator failed. They told us originally they only use new parts, not remanufactured. When we took it back, the guy we dealt with this time said they only used remanufactured parts. They flat out lied to us the first time. Further, upon taking it in again for the failed new part, they said it's warrantied all over the country (Goodyear) and since the light wasn't on at that exact moment, they couldn't do anything! I do understand intermittent issues, but we were 1000 miles from home, missing our day at Disney, and they weren't offering to keep the van for a few hours to drive it and see if it would recur or anything. They basically said too bad. They expected us to drive 1000 miles home and hope it didn't occur again! Luckily, the guy who was taking it for a test drive hollered across the shop as my dh was being told all of this "The light just came on again." So, that forced their hand to keep it a bit and look at it. They put on a second "new" alternator and still insisted on a battery. Well, we had a battery warranty from Auto Zone which they said they would only replace if the battery was bad. In addition to all of this, they had to remove the axle for the initial repair, and this totally threw off the alignment. They did not fix this! Nor did they even say, we will need to do this, and thus will need an alignment which will cost $x. They just left it that way. It was very noticeable when the steering wheel was about a quarter turn off.
We felt the customer service was terrible and shady. Maybe for more minor issues, this place is convenient and you don't notice as much as we did. But for more major repairs, next time, I will have it towed to the dealership.
