Hello!!?!?! Is there anyone there???

[WonderfulLife]

So, I have been on hold 2 times this morning for over 1.5 hours each. I called at 7am and again about 11am. I am trying to get a cabana rental. I think they have blocked my number. This is crazy. I think I can recite the music and announcements! Is this typical? I know you can all feel my pain............

As you can guess I am trying to fill in my wait time............

 

[EmilyGahr]

Try using the chat in the MDE app! I did that a few days ago - I said I couldn't get through and I was sent a form to fill out with my contact info. A cast member called me within half an hour!

 

[meremac]

Yes, that seems to be the typical wait time lately for the cabana rental line. The last time I had to call to inquire about a cabana rental for a client was last week, and I was on hold for almost three hours.

 

[WonderfulLife]

Thanks I will try that.............

Ouch...........3 hours...........

 

[Vacation44]

I find all of my calls lately has had excessively wait times.

 

[trishadono]

Yep a friend and I both waited over an hour and gave up.

 

[WDWEPCOT]

Nice to know I gave up after an hour no excuse for this at all - just my opinion but for the prices they charge I expect better service - I don’t want to hear its covid - then discount your price to match the discounted service .

 

[WonderfulLife]

so, i just got off........2.5hrs. No cabanas available. It is certainly not the cast member's fault. I wish that disney had a way of showing availability. It doesn't have to be for booking just availabilty. So sad..........oh well.............

 

[aggieland03]

so, i just got off........2.5hrs. No cabanas available. It is certainly not the cast member's fault. I wish that disney had a way of showing availability. It doesn't have to be for booking just availabilty. So sad..........oh well.............

Are you 60 days out? I read somewhere that cabanas could be booked 70 days out (60 + 10?) I want to book a Beach Club cabana on July 5th. According to my calculations, with my trip starting July 2nd, I can call on May 3rd to book. Does that math add up?

 

[MusicalAstronaut]

I called the AP hotline, requested a callback, got one 30 mins later but the CM was like "oh you need a callback from the AP hotline" (which is why that's who I called?), and 2.5 hours later I'm still waiting. Maybe I should try calling again?

 

[SarahC97]

so, i just got off........2.5hrs. No cabanas available. It is certainly not the cast member's fault. I wish that disney had a way of showing availability. It doesn't have to be for booking just availabilty. So sad..........oh well.............

I don't see why cabanas are not bookable online. It seems silly that they're not and that you have to waste so much time waiting to get nowhere.

And what is with the wait times for anything on the phone lately? It's crazy.

 

[ScrampShopper]

I was on hold for over 2 hours to book a cabana and this was the 3rd time I tried. First couple of times, I quit after 2.5 hours. It seems like they only have a single person to handle those types of bookings.

 

[elittleton]

I’ve been on hold for 1.5 hours. I’m having issues with park reservations.

 

[patty57]

A couple of weeks ago, I had to call about my AP. Called the AP number. Was on hold for three hours, and finally hung up to go to bed.
Brutal.

 

[2minny]

Come on Disney, you're better than this!!!

 

[Aimeedyan]

I sat on hold for 3 hours and 2 minutes last night. I needed my AP to override my resort stay for a park reservation.

Previous to that, I tried twice at work - one with a call being 1 hour before having to hang up and another being 1.5 hours before having to hang up.

So frustrating.

 

[elittleton]

Depending on when you are going June just opened up for everything but AK for 1 day for resort guest.
I just spent 2.5 hours on hold waiting to move my HS day because I couldn’t get it moved even with all green and I didn’t want to miss my chance.

 

[beesly]

I want to book a Beach Club cabana on July 5th. According to my calculations, with my trip starting July 2nd, I can call on May 3rd to book. Does that math add up?

 

[FCDub]

Come on Disney, you're better than this!!!

Ah, but they’re not.

 

[beesly]

Come on Disney, you're better than this!!!

Ah, but they’re not.

They don’t have to be, with the way people are chomping at the bit to throw the same amount of money at them right now for a diminished experience.

Edited to add: No judgment, I am one of those people.