Hearing Aides-what assistance is best at the parks?

Cmbar

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Hi All! I have to wear hearing aides in both ears and have survived with this through many trips to Disney. But in all honesty I believe I miss alot of fun and funny stuff because when in a loud enviornment, I usually will miss stuff. So I was reviewing what Disney offers for Hearing Impaired people. Of course, now I don't know what would be most beneficial to try and use this time.

So I was hoping there are some people out there like me who have to use the hearing aides to make sound louder but just miss some of the words of the shows and such. What device would your recommend trying to use at Disney on our upcoming trip!

Thanks for any advice!
 
WDW has a number of devices to assist the hard of hearing.

Listed below are the different devices with links to information on them.

First is the Assistive Listening Device, a device that recieves radio signals and amplifies the sound. This has the advantage of only amplifying the show and not the background noises.

Next is the Handheld Captioning Device, used where fixed captioning devices are impractical to use.

Then there is Reflective Captioning, which is used in theatres.

Lastly, some attractions have ASL interpreters at certain times.

Not all attractions use the same system as not all of the devices are usable on a particualr attraction, for instance it would be impossible to use reflective captioning on the WDWRR as it moves and sways.

A number of the preshows for rides that are displayed on TV can have closed captioning turned on for a particular TV. The TV is marked with a CC label and the device that turns it on is available at Guest Services (AFAIK).
 
Hi. I also wear hearing aids and have a pretty severe loss. Disney does offer several options but I haven't tried all of them. If your loss is like mine, louder isn't necessarily better. In fact, since most of the attractions at Disney are so loud normally, I turn my hearing aids down and can actually understand a little better.

I really like the reflective captioning available with most shows. Fantasmic is one of my favorite Disney shows and until I saw it with reflective captioning, I didn't know what I missed. I watch TV with captions only and they don't bother me but if you aren't used to viewing captions, it might take a time or two to use the reflective captioning and watch the show. The key is positioning the stand at a point that you can see both it and the show.

I've never tried the hand held captioning devices but I plan to on this trip.

I don't think that every attraction has an assist but there are lots of them available. At the top of this board is a Disabilities FAQ post. In post #3, you will find a link to Disney's hearing disability page.

I hope you take the time to try some of the assistance they offer on your next trip. You might be surprised to see what you've been missing!

Sondra
 
Hi. I also wear hearing aids and have a pretty severe loss. Disney does offer several options but I haven't tried all of them. If your loss is like mine, louder isn't necessarily better. In fact, since most of the attractions at Disney are so loud normally, I turn my hearing aids down and can actually understand a little better.

I really like the reflective captioning available with most shows. Fantasmic is one of my favorite Disney shows and until I saw it with reflective captioning, I didn't know what I missed. I watch TV with captions only and they don't bother me but if you aren't used to viewing captions, it might take a time or two to use the reflective captioning and watch the show. The key is positioning the stand at a point that you can see both it and the show.

I've never tried the hand held captioning devices but I plan to on this trip.

I don't think that every attraction has an assist but there are lots of them available. At the top of this board is a Disabilities FAQ post. In post #3, you will find a link to Disney's hearing disability page.

I hope you take the time to try some of the assistance they offer on your next trip. You might be surprised to see what you've been missing!

Sondra

Thanks Sondra, That is exactly what I was looking for. I do watch all tv with Closed Caption, so I won't have a problem with that. Is that something I have to ask for at each show or something I get at Guest services to carry around? Thanks for your input. I really do feel that I miss a lot. Mostly stuff that makes people laugh and I feel left out with out captions!
 

Thanks Sondra, That is exactly what I was looking for. I do watch all tv with Closed Caption, so I won't have a problem with that. Is that something I have to ask for at each show or something I get at Guest services to carry around? Thanks for your input. I really do feel that I miss a lot. Mostly stuff that makes people laugh and I feel left out with out captions!

For reflective captioning you ask a CM at the attraction and they will set it up for you, as the page I linked to says.
 
Thanks Shorty82 for the links. I had looked at each of them, but was also looking for input from those who have actually used them to see it was worth trying some of these things. Since there are a few options I was hoping to see which options worked the best for someone like me. Have you by chance used them, and if so, which ones do you feel aid the best! Thanks again!
 
I just ask the cast members at the beginning of the queue for the attraction. They make sure that I'm sitting in the right place and they get the stands for the reflective captioning. For shows like the Muppets and Philharmagic, you are seated at the end of a row on the far right. For other shows like Fantasmic, the seating is towards the middle but in the top few rows.

Shows that have a neat pre-show like the Muppets have some TV's designated as CC. If those aren't activated, ask the cast member to turn the CC on. I've had this done at the Muppets and Dinosaur pre-shows. I think one of the Disney links mentions that you can actually rent a remote to carry around yourself but I was always worried about possibly losing it or something.

Sondra
 
Hi!

You have some great feedback. the CC seems popular, but with a 6 y/o that is not possible. Anyone have experiences with children that have hearing aides?

Thankx,

Wedge
 
Hi, Wedge...

We just got back with our 6-year-old DD, who wears hearing aids for a moderate-severe loss. Her hearing aids have both FM and telecoil capabilities.

She is totally oral, and only uses what we call "survival sign". She is very good at speech-reading...well, to put it more clearly, she is rather dependent on speech-reading.

At Disney, this trip and in the past, we found accommodations for little ones a bit lacking. (Of course, it's better than in the "real" world, but this big new generation of early-identified, technology-aided kids is feeling the pain in trying to find and use auditorally-accessible information with their hearing aids or CIs.) At several parks, we were offered ALDs that use headphones. Those don't work with hearing aids. We didn't have much luck finding anything that worked telecoil-ly.

Of course, captioning doesn't help at this young age. And lots of Disney is LOOOOUUUUUUDDDDDD! We specifically went to the audi before the trip to change hearing aids settings to allow DD to lower the volume on her aids much more than normal. Even so, she spent a fair amount of time with her aids off because it was so loud. And she's not the type of kid who EVER does that.

So, what did we do? We got a GAC that was appropriate for speech-reading. I do wish I had used it more often than we did, as there were some occasions where I chose not to use it (the special treatment factor and/or my lack of awareness of how it could be used at an attraction) and later realized that it would have been helpful. We can share more info by PM, if you'd like.

We also used her personal FM system. We would set it to FM only, as opposed to FM+microphone, and then I would "orally interpret" for her, whispering things that had been said.

We only had one rather minor problem at Beauty and the Beast, where the first CM we approached (the one you are supposed to share the GAC with) couldn't understand what we needed (or rather, didn't want to listen to what we were saying or what the card showed), and kept trying to tell us to come back for the signed show. He finally gave up and sent us on up the hill, where we found someone who "got it". Oh, and on the Jungle Cruise, it was hard to explain what we needed, and try to get them to "fix" it when they did exactly the opposite of what we needed. Just kind of gave up on that one.

As a generality, on the rides, the first CM we approached told us to see the next CM, and then by that time, we were in the midst of the loading/moving process, and those CMs didn't have time to listen. Next time, I would be a little more forceful in explaining needs and not get rushed onto rides without the appropriate situation.

At waterparks, I generally went first on rides, and explained to the CMs that she couldn't hear their instructions (since she didn't have her aids on). They were very matter-of-fact about showing her what to do when it was her turn....no issues at all. We also made sure to watch what others did first, so she would know what to expect.

Oh, and we carried a little brimmed hat with us everywhere, so if we were caught in the rain, her hearing aids would be protected for at least a little bit.

I hope this doesn't sound too negative. It's not meant to be. It's more of a critique of our handling of things, and just the current times for these kiddos.

P.S. My daughter turned her hearing aids off this morning during Spongebob, and told me, "Mom, I'm going to practice reading closed captioning now." I think she's gearing up for our next Disney trip, because I showed her the reverse, mirror captioning that exists in some attractions.
 
I can't thank you enough. I am new posting on this thread and I saw the HI topic and had to check it out. My 8 y/o DD is mild to mod in R and severe to profound in her L and aided bilaterally. We have been trying to figure out what to do when we go To WDW in 2 weeks. I would not have thought to see what would be available. I plan to call tomorrow for the ASL schedule and hope that we are able to coordinate some of the shows into our already scheduled week. She does pretty well interpreting ASL but is slow to use it. I know she will be VERY excited to know that they "talk with their hands at Disney too"
Thank You Thank YOu!!!
momoffive:cheer2:
 
Just in case you haven't yet found this, the official WDW website for disabilities (linked straight to the relevant section), states translations as being in the following parks on the following days:

Disney-MGM Studios - Sundays, Wednesdays

Magic Kingdom® Park - Mondays, Thursdays

Epcot® - Tuesdays, Fridays

Disney's Animal Kingdom® Theme Park - Saturdays

That link also gives the phone number to ring for specific show times, but I think it's just the normal inquiries number.

HTH! :goodvibes
 
My DD10 also wears bilateral aids for a moderate progressive and fluctuating loss (in other words, we never know what she hears!).....we also found the availability of options lacking until this year when her reading level was good enough to use the CC.....be careful of the headphones- they can make things like Universe of Energy TOO loud (when the dino roars, or the big explosion). That one scared the bejeebers out of her. We did run into several problems with CMs, particularly at HISA. They just don't get that we don't need to sit in back with the wheel chairs! Anyway, generally we made do. When DD was 9 she was able to read well enough that the closed captioning really came in handy- BTW did you know she never knew Donald Duck said real words until she used the CC!?!

Good luck and be patient but assertive. These early ID's oral kids are kind of between a rock and a hard place- not really hearing, but don't use sign, either. Will be interesting to see technological changes as they grow up!
 
My DD10 also wears bilateral aids for a moderate progressive and fluctuating loss (in other words, we never know what she hears!).....we also found the availability of options lacking until this year when her reading level was good enough to use the CC.....be careful of the headphones- they can make things like Universe of Energy TOO loud (when the dino roars, or the big explosion). That one scared the bejeebers out of her. We did run into several problems with CMs, particularly at HISA. They just don't get that we don't need to sit in back with the wheel chairs! Anyway, generally we made do. When DD was 9 she was able to read well enough that the closed captioning really came in handy- BTW did you know she never knew Donald Duck said real words until she used the CC!?!

Good luck and be patient but assertive. These early ID's oral kids are kind of between a rock and a hard place- not really hearing, but don't use sign, either. Will be interesting to see technological changes as they grow up!
As a hard of hearing person this is exactly why I encourage parents to allow their children to learn sign language. It can fill in where captioning is impractical and filll in words that the ear misses. My world is much less frustrating using ASL as well as speech reading as well as aids. I rarely bother to use my aids at Disney but do wear them at work and church as I also serve as an interpreter.
 
Wow! Thankx for all the input!

It looks like the options are CC's, headphone ALDs, or specific ASL presentations.

Unfortunately, none of those are good options for my DS 6 y/o with bilateral moderate to severe hearing loss.

I'm pondering how difficult it would be to have an FM boot tied into their existing headphone ALDs. Instead of the headphones, have a wired FM boot attachment. Or to push the envelope... have a bluetooth transmitter for the ALDs and the bluetooth boot for the aides (any Imagineers reading this?).

Dont get me wrong... We will be just fine with his hearing aides. But I was looking for something to make it magical.:yay:

We cant sleep... Were too excited! Coming to Disney Dec 9-14! Mickey's Very Merry Christmas on the 13th! Our 2 y/o DS birthday on the 13th also!
 
I:love: the reflective captioning at Fantasmic - so nice to actually follow the storyline. What I didnt love was the CM who looked at me in a questioning way when I asked where the correct seating area for reflective captioning was, and then said "that area is for deaf people." It made me so angry that I almost left in a huff - but couldnt do that to my son - I was still very new at dealing w/my single-sided deafness. Admitedly, I do not look deaf in one ear (haha - that IS a joke - who looks deaf:confused3 ) (Funny that she was so mean about it - no one else was in the entire section. But the whole thing made my son so self conscience and embarrassed - which made me feel even worse - he was 7 and not used to begin singled out like that.)

I am wondering if next time I should get a letter from my doctor to bring to "prove" my deafness? That may be a moot point though, as I am hoping to have my new BAHA implant by then!:woohoo:
 
What I didnt love was the CM who looked at me in a questioning way when I asked where the correct seating area for reflective captioning was, and then said "that area is for deaf people." It made me so angry that I almost left in a huff
If anything like that ever happens again, make sure to get the name on the nametag of the CM. After the show is over, contact someone else at that location and ask to speak to a manager and tell them exactly what happened and who said it. The manager will make sure that the individual will received additional training or possibly transferred to a position where there is no Guest contact.

And you do not need a doctor's note. What I would suggest is on your next trip go into Guest Relations in the first park you enter, explain your needs for the reflective captioning, and you will be able to get a GAC showing what accommodations are required.
 
If anything like that ever happens again, make sure to get the name on the nametag of the CM. After the show is over, contact someone else at that location and ask to speak to a manager and tell them exactly what happened and who said it. The manager will make sure that the individual will received additional training or possibly transferred to a position where there is no Guest contact.

And you do not need a doctor's note. What I would suggest is on your next trip go into Guest Relations in the first park you enter, explain your needs for the reflective captioning, and you will be able to get a GAC showing what accommodations are required.


Thank you so much for your answer. At the time, I was still so new at dealing with things like that; I was really taken aback and just wanted to leave, but am glad I stayed. I do regret not doing something about her behavior - wish I could go back in time sometimes. Thanks again.
 














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