Heads up - Don't reallocate or modify right now if you dont absolutely have to!

[BaybeeYoda]

Still missing points. Im not sure if MS has always been this bad or if its new people or what but Im now terrified to call and have them touch anything in my account.

I just posted that they “forgot” to refund me after I cancelled the dining plan.

I was literally arguing with the Dvc CM. He said I needed to call my bank credit card to see where the refund is bc they sent it over.

Ummm. After much back and forth, he then “realized” the prior CM who cancelled the dining plan never “issued” the refund.

This is for a trip in December. After Xmas. 6-7 months away.

And now you’re missing your points!!!!!

 

[VGCgroupie]

I just posted that they “forgot” to refund me after I cancelled the dining plan.

I was literally arguing with the Dvc CM. He said I needed to call my bank credit card to see where the refund is bc they sent it over.

Ummm. After much back and forth, he then “realized” the prior CM who cancelled the dining plan never “issued” the refund.

This is for a trip in December. After Xmas. 6-7 months away.

And now you’re missing your points!!!!!

Wow that is so crazy.

 

[BaybeeYoda]

Wow that is so crazy.

They are dropping the ball. With you, they literally can’t find that ball….

 

[VGCgroupie]

They are dropping the ball. With you, they literally can’t find that ball….

Right? Its crazy. Still no update and it's been awhile.

 

[Girlstar30]

I just got lectured for transferring points from one contract to another and asking if I could do it again because im new and miscalculated.

They did it with supervisor intervention and now I used all my points successfully, but I did get chastised and scolded like a child

 

[Girlstar30]

I use chrome incognito mode and so far that has worked for me and all points reallocate successfully. I used to use regular chrome but then the page would just freeze and not load anything, I've lost some reservations due to that.

MS does help but you have to go thru channels and time and them going thru all the notes and making you feel as if youve done something terrible.

I waited an hour and 10 mins for them to resolve my issue this morning cuz they were dealing with something with MM

 

[Sandisw]

I just got lectured for transferring points from one contract to another and asking if I could do it again because im new and miscalculated.

They did it with supervisor intervention and now I used all my points successfully, but I did get chastised and scolded like a child

Just so others don’t get confused. You don’t transfer between contracts, you transfer between memberships.

Since you have multiple UYs, you are eligible ti transfer points between them.

 

[Girlstar30]

Just so others don’t get confused. You don’t transfer between contracts, you transfer between memberships.

Since you have multiple UYs, you are eligible ti transfer points between them.

I always mix that up