Has anyone done a late checkout?

[Chuck S]

I respectfully disagree. While you're right about the longer stays having additional cleanings, I believe those longer stays represent a small minority of bookings. I still think most most full cleanings are associated with changes in guests. It's possible the individual doing the cleanings doesn't have or care about the guest staying or checking out, but it would be irresponsible to create a system where guests are responsible for checking themselves out, housekeeping is responsible for just cleaning a list of rooms, and NO ONE managing the whole process. I can't believe Disney would create such a senseless system, much less one that doesn't have multiple points of failure to impact the function (i.e. guest satisfaction).

Besides the offending guest, I believe there are at least two Disney employees who were not doing their job properly. If either of them did, you would not have been involved, and the Disney Magic would have been maintained. I really hope these screwups are really uncommon and not SOP.

I think most upscale hotels rely greatly on their departing guests being responsible enough adults to be out of their rooms by check-out time. If only 25% of members stay 8 nights or longer, and then add that to cash CRO guests with daily cleanings, that would be about 30% of rooms that would have luggage in the rooms while they are being serviced, which probably wouldn't send up a red flag to housekeeper.

One thing that could help, would be to lock-out all keys of guests scheduled to depart at 11am. Then if they still have luggage in the rooms, they could summon a manager to get into their unit, and they could be billed accordingly. But if they re-enter the room at 10:59am, then what do you do?

 

[BirdsOfPreyDave]

SSR has a beautiful locker room at the spa that you're allowed to use to shower and change before you leave for your flight. They even had toiletries available, like toothbrushes, toothpaste, deodarant, and the like. It really made it convenient to spend the day at the pool, yet still feel human for the trip to the airport. (It was also cute to see the locker where Mickey Mouse had left his clothing... I guess he was in lifting. It was a locker with a plexiglass cover over it. He pants, shoes, and gloves were hanging inside. We got a kick out of it. I'm guessing Minne's is in the ladies room, but I didn't go in to check. )

We were flying on an airline that didn't participate in the RAC, so we weren't able to check our bags. We just left them with bell services, then picked them up a few minutes before our DME bus was scheduled.

 

[castleri]

Mousekeeping should most certainly know if the room was being vacated or not when it is due for cleaning. If they don't know they would be throwing people's food out etc. I have had them knock on the door and ask when we would be leaving so they know which rooms are supposed to be empty. If it is 11 or after there should be a system in place to report that people and or belongings are still in the room and that they are unable to get in there to clean.