poppinspenguins
Mouseketeer
- Joined
- Jan 31, 2014
- Messages
- 288
Just got back from a week long stay and we really did have a good time.
But, it seems like everytime we go we get more rude cast members in general (i know others have felt the same way) and people who plain have NO IDEA what they are talking about. We go about once a year, so we definitely have a point of reference.
Stayed at French Quarter. Which we love. We were even upgraded to pool view (awesome!)
BUT. We were going to book riverside since it was a bit cheaper and we like it as well. We did not book it because a big warning came up when we clicked on it that the pool was closed during our stay. So we paid the extra for french quarter because we like the smallness and also the pool area. We get there and we are just steps from the pool and the toddler area is closed for refurb. Apparently the toddler pool does not prompt a warning on the reservation.
I ask the front desk if riverside is opening anytime soon and they said no. so i say "we have no pool for our trip?>". the girl next to the one i am talking in rudely pipes in and says guests are not allowed to use other pools. I say something to the effect we will need to use another one since i have 2 kids under 3. she repeated herself very "snarkily". So basically 5000 people at port orleans,no baby pool. She said we have a number of pools you can use. (all adult pools)
I ask for a manager and say i just want to be able to go to another pool (even though its highly annoying, we booked port orleans mostly because we love the small size) i say i dont want anything free, just maybe something i can give or say to the guard shack to go to other pools. Not their policy wont do....she just keeps saying the only thing they can do is trans me to another moderate (one cheaper than the one i am staying in, also we just spent nearly 2 hours unloading the car and unpacking)
I ask for her manger, she was very kind. she offered a blizzard beach ticket. i said thank you, we already have one. i was very appreciative of the upgrade and just told her i wanted access to another pool without a hassle. she said it wasnt possible. she did offer 2 additional fast passes (which i accepted). i then said i would just lie at the guard shack and she basically silently agreed.
We have pool hopped in the past, usually if we were already at the other resort for something anyway. Years ago i wouldnt have worried, but they have really started questioning at some resorts. So we ended up going to the pop century pool 3 or 4 times last week, since we figured a value couldnt question too much since there are no table reservations. Pretty annoying to pack up the car with pool stuff, diapers, snacks, change of clothes and drive 10 minutes everytime to use a pool.
That was the most glaring example. the final manager was nice, but the first line person was quite rude.
We had a number of other similar experiences at the parks. stuff people wouldnt have gotten away with in the past. My friend that was linked on our ticket had the dining plan. she would often get her 2 year old a kids meal and ask them not to charge it to the dining plan. on the third day of 4 her credits were gone because they had charged 3 or 4 of the meals they shouldnt of to the dining plan. she had to spend a great deal of time getting things reversed. We also bought the 1 day memory maker through the app. It took 4 different people on the help line before anyone even knew it existed.
I know there will be responses like "if that is the worst thing on the trip, you are lucky", or "great, dont come again, more room for me", "refurbs happen" etc. Go ahead and say it, but you would be annoyed too. I understand refurbs happen, but taking both toddler pools down at the same time for both port orleans resorts seems short sighted.
I will go again, i still love it. But everytime i go i worry about a tipping point because the service is not really magical any longer. Even my friend who has only been twice said something to the effect of "i thought the service was supposed to be so good here????" on her very first day. Its bad when rookies are noticing it as well.
But, it seems like everytime we go we get more rude cast members in general (i know others have felt the same way) and people who plain have NO IDEA what they are talking about. We go about once a year, so we definitely have a point of reference.
Stayed at French Quarter. Which we love. We were even upgraded to pool view (awesome!)
BUT. We were going to book riverside since it was a bit cheaper and we like it as well. We did not book it because a big warning came up when we clicked on it that the pool was closed during our stay. So we paid the extra for french quarter because we like the smallness and also the pool area. We get there and we are just steps from the pool and the toddler area is closed for refurb. Apparently the toddler pool does not prompt a warning on the reservation.
I ask the front desk if riverside is opening anytime soon and they said no. so i say "we have no pool for our trip?>". the girl next to the one i am talking in rudely pipes in and says guests are not allowed to use other pools. I say something to the effect we will need to use another one since i have 2 kids under 3. she repeated herself very "snarkily". So basically 5000 people at port orleans,no baby pool. She said we have a number of pools you can use. (all adult pools)
I ask for a manager and say i just want to be able to go to another pool (even though its highly annoying, we booked port orleans mostly because we love the small size) i say i dont want anything free, just maybe something i can give or say to the guard shack to go to other pools. Not their policy wont do....she just keeps saying the only thing they can do is trans me to another moderate (one cheaper than the one i am staying in, also we just spent nearly 2 hours unloading the car and unpacking)
I ask for her manger, she was very kind. she offered a blizzard beach ticket. i said thank you, we already have one. i was very appreciative of the upgrade and just told her i wanted access to another pool without a hassle. she said it wasnt possible. she did offer 2 additional fast passes (which i accepted). i then said i would just lie at the guard shack and she basically silently agreed.
We have pool hopped in the past, usually if we were already at the other resort for something anyway. Years ago i wouldnt have worried, but they have really started questioning at some resorts. So we ended up going to the pop century pool 3 or 4 times last week, since we figured a value couldnt question too much since there are no table reservations. Pretty annoying to pack up the car with pool stuff, diapers, snacks, change of clothes and drive 10 minutes everytime to use a pool.
That was the most glaring example. the final manager was nice, but the first line person was quite rude.
We had a number of other similar experiences at the parks. stuff people wouldnt have gotten away with in the past. My friend that was linked on our ticket had the dining plan. she would often get her 2 year old a kids meal and ask them not to charge it to the dining plan. on the third day of 4 her credits were gone because they had charged 3 or 4 of the meals they shouldnt of to the dining plan. she had to spend a great deal of time getting things reversed. We also bought the 1 day memory maker through the app. It took 4 different people on the help line before anyone even knew it existed.
I know there will be responses like "if that is the worst thing on the trip, you are lucky", or "great, dont come again, more room for me", "refurbs happen" etc. Go ahead and say it, but you would be annoyed too. I understand refurbs happen, but taking both toddler pools down at the same time for both port orleans resorts seems short sighted.
I will go again, i still love it. But everytime i go i worry about a tipping point because the service is not really magical any longer. Even my friend who has only been twice said something to the effect of "i thought the service was supposed to be so good here????" on her very first day. Its bad when rookies are noticing it as well.
