Getting Sick of the "Code Game" and the CM's!!!!!!!!!!!

[jerseygal]

Have something booked at a deluxe for summer and I just called to see if there were any "codes" attached to my name...Anyway, called on the
new reservation #, gave info, and they said "Are you shopping..Looks like you've called a few times"...Yea, you're darn right I'm shopping at deluxe rates...If I can get a discount with these economic times, I will call periodically to see about prices, "supposed codes"...

Disney Travel CM"s should be glad people are patronizing their hotels and should gladly look up info...In case they haven't noticed, we are in troubled times and Disney Guests are keeping them employed!

Who wouldn't want a 40% code like some have gotten???

 

[geokeim]

Have something booked at a deluxe for summer and I just called to see if there were any "codes" attached to my name...Anyway, called on the
new reservation #, gave info, and they said "Are you shopping..Looks like you've called a few times"...Yea, you're darn right I'm shopping at deluxe rates...If I can get a discount with these economic times, I will call periodically to see about prices, "supposed codes"...



Disney Travel CM"s should be glad people are patronizing their hotels and should gladly look up info...In case they haven't noticed, we are in troubled times and Disney Guests are keeping them employed!

Who wouldn't want a 40% code like some have gotten???

It's like calling any place else, sometimes you get that.(though luckily not to often IME)
I'm not embarrassed to ask for a discount OR to keep calling. It's your $ after all not theirs!

 

[mousebouncer]

The more you call...the more CM's they need to cover the calls! You're helping people get jobs and the economy! Call away!

 

[WDW Newsletter]

Jersey Girl yeah keep calling. If you are planning a vacation and possibly spending thousands, any savings will help, so they can field a few extra calls from you.

 

[Alicnwondrln]

probably cuz they wont be booking you so it doesnt help them reach there quota. I would keep calling though, hey its $$

 

[Luv2Roam]

I would have replied -- Give me a good code and I'll quit calling.

 

[dclfun]

I really don't like the codes, pins, and other offers that are given to some and not all. To me it makes more people angry than satisfied and just plain feels "unfair". Last year there were posts about people lying regarding getting a PIN or upgrade offer because they were so desperate to get what others had gotten yet they hadn't been "entitled" to get. Back in the days when less folks were on the internet and information wasn't shared so freely then perhaps PINS and codes were needed to attract a certain chosen population to WDW but with information sharing being the way it is, I'd much rather see an offer posted, first come first served like FD and then let it sell itself. Then it wouldn't hurt to send mailers to guests who might not see the offer online to be sure they are invited to take advantage of it and thus also aren't left out. I feel for you, OP, but call as often as you like. It's your money and your vacation and you deserve the pixie dust as much as anyone else. It sounds like the CM who took your call should've said, "oh I see you've been calling often- we're so glad you're looking forward to your stay and hope you'd like to book another!" vs. you ending up feeling like they didn't appreciate your calls.---Kathy

 

[polineedyan]

When I got my phone bill last month, I was upset I had called them at all. Get a good Disney authorized TA. Then you dont have to pay to call them, when every other company in the universe has an 800 number. This website and my TA have saved me more money than their phone number ever could. I did get a random offer on my single call to them. If I was willing to change my dates, they had a deal at another resorts. Did not take the offer.

 

[mmmears]

I would let them know that you'll keep calling until you find what you're looking for!!! Honestly, the CMs that ask you that are not the good, helpful ones, anyway. Keep trying -- I've said the same thing to them about the deluxe prices!

 

[LauraAnn630]

They DO have a 1-800 number. Im sure someone will post it.

I have to look for it.


I wish they would give people a discount code upon checkout. Like they did for free dining. If you come back over and over I think you deserve a discount code!

Make sure they have your correct email. We got very lucky getting upgrades through email. Me and my DH both made accounts on the Disney site.


Disneyland doesnt give any codes! They are more expensive too!

 

[Vickie46]

I think they have cut off all the toll free numbers now..

 

[skipperkim]

I think they have cut off all the toll free numbers now..

I believe you are correct. OP call as often as you like, it's your money and time. They get paid to answer the phone. Yes, they have to meet a quota. If you get a CM who acts like that again, get their name then ask to speak to their manager. Who knows, maybe a code will magically appear for you because of a rude CM?

 

[JoshWDW]

Well, guys, as for the "quota"..in the past couple years it has gone from a nice way to make a living to a struggle to just keep your job. I left in November but I hear it's only getting worse. They folks in charge at drc definitely make it hard to focus on anyting else..its very hard to book, say $2400 an hour, when every single caller wants a campsite at christmas, or is checking for another code or discount.
As for the repeated calling, my advice to people...don't. It does 2 things: 1: Ties up the phone line for other people who either want to book or have issues with their reservations that require immediate attention and 2: hurts the CM who has to go through all the Quality Monitoring steps just to tell you no.
Now, Im not saying don't shop around for discounts. By all means, please. However, if you have found disboards, you already have access to whatever might be out there. Combine that with the Disney site itself and you are doing good. If theres a PIN offer for you in the system, you will be sent it...Disney is not smart enough for some reason to know you already booked. It never made sense to me why we sent those to people who already had paid reservations...I know guests loved it, but its not the best business sense.

 

[JoshWDW]

Oh, and I forgot to mention this...the whole idea of "hey, were keeping them employed"....not true. That place has a very high turnover and is usually understaffed. They folks in charge do not try to retain employees and drive them off very quickly. Its quite sad,really. Of course, that spawns people on the phone who are newer and don't know what theyre doing, etc etc which doesnt really benefit anyone. I , for one, still have every guest compliment letter I ever recieved

 

[abeyst]

I fell for you Josh and the situation you described, but until DRC can assure that we're all going to get an email/postcard with the code that so many are only finding out by calling to discover is on their account, the calls are going to keep happening. Disney needs to fix whatever is wrong with their system in that so many aren't getting notified of their PIN codes.

 

[jlewisinsyr]

When I got my phone bill last month, I was upset I had called them at all. Get a good Disney authorized TA. Then you dont have to pay to call them, when every other company in the universe has an 800 number. This website and my TA have saved me more money than their phone number ever could. I did get a random offer on my single call to them. If I was willing to change my dates, they had a deal at another resorts. Did not take the offer.

My guess, you'll see more and more companies abandon 800# lines, they're expensive, and people have more and more options for low cost long distance (or free). Digital phones are available in most areas that have access to a high speed internet connection, mobile phones are as numerous as land lines, etc.

 

[dreamin_disney]

Well DF had a code and we didnt get a notice. I signed up also on the site and got a disney visa. DF had a code but i didnt. The 2 cm's i talked to before i knew about asking didnt mention it. The 3rd CM (female) went the extra step on her own and checked, thats how i knew he had one. Unfortunetly it want for our dates. I've only called 3 times in the last 2 month and the nice lady told me to check back in May and june

Well, guys, as for the "quota"..in the past couple years it has gone from a nice way to make a living to a struggle to just keep your job. I left in November but I hear it's only getting worse. They folks in charge at drc definitely make it hard to focus on anyting else..its very hard to book, say $2400 an hour, when every single caller wants a campsite at christmas, or is checking for another code or discount.
As for the repeated calling, my advice to people...don't. It does 2 things: 1: Ties up the phone line for other people who either want to book or have issues with their reservations that require immediate attention and 2: hurts the CM who has to go through all the Quality Monitoring steps just to tell you no.
Now, Im not saying don't shop around for discounts. By all means, please. However, if you have found disboards, you already have access to whatever might be out there. Combine that with the Disney site itself and you are doing good. If theres a PIN offer for you in the system, you will be sent it...Disney is not smart enough for some reason to know you already booked. It never made sense to me why we sent those to people who already had paid reservations...I know guests loved it, but its not the best business sense.

 

[mbanks21]

Well, guys, as for the "quota"..in the past couple years it has gone from a nice way to make a living to a struggle to just keep your job. I left in November but I hear it's only getting worse. They folks in charge at drc definitely make it hard to focus on anyting else..its very hard to book, say $2400 an hour, when every single caller wants a campsite at christmas, or is checking for another code or discount.
As for the repeated calling, my advice to people...don't. It does 2 things: 1: Ties up the phone line for other people who either want to book or have issues with their reservations that require immediate attention and 2: hurts the CM who has to go through all the Quality Monitoring steps just to tell you no.
Now, Im not saying don't shop around for discounts. By all means, please. However, if you have found disboards, you already have access to whatever might be out there. Combine that with the Disney site itself and you are doing good. If theres a PIN offer for you in the system, you will be sent it...Disney is not smart enough for some reason to know you already booked. It never made sense to me why we sent those to people who already had paid reservations...I know guests loved it, but its not the best business sense.

I dont even know where to start with this. With all the overtime they offer and the incentive bonuses for hitting your goal you can make a very nice living. Theres a lot of CM's that take early release everyday and have high ACW times (40+%???? How is that even possible) that are struggling to make any money and reach their goals. There are cast members that work for Disney because they love working there and love helping people book vacations and dont mind checking for pin codes. It takes about 20 seconds to do. "Do I have a pin code on my household?" "Let me check....yes you do"


I do agree however about the computer system not being accurate and updating properly but like I said, you can always call and see if you have a pin code attached to your household.

 

[maxiesmom]

Have something booked at a deluxe for summer and I just called to see if there were any "codes" attached to my name...Anyway, called on the
new reservation #, gave info, and they said "Are you shopping..Looks like you've called a few times"...Yea, you're darn right I'm shopping at deluxe rates...If I can get a discount with these economic times, I will call periodically to see about prices, "supposed codes"...

The comment by the CM makes me wonder if Disney is have a bigger problem than usualy with people booking rooms they can't afford without a discount, and then cancelling their resevation when they don't get one. Maybe the CM is worried you will cancel.

 

[G8r4evr]

I feel your frustration. I got so tired of the code game that I gave up and we have decided to take our business elsewhere for a while. We havent been in 18 mths and wont be going back anytime soon, unless a code miraculously drops in my lap. LOL