GAC for Stress-Fractured Foot Questions

Pluto: We're not trying to judge you, just genuinely surprised. Could you elaborate on the problems that you experienced? Perhaps we could provide you with some insight and help make your next experience better. You could also help us to see what problems there are so we can be so forewarned. Your post was just not specific so there's no way to know what the problem was or why you experienced it. We just have your subjective statements that Disney does not care. As a former CM, I do find that offensive because many of us cared a great deal and tried to do what we could to help guests with disabilities.
 
Please don't judge me. I am speaking of my problems, not judging others.

Nobody's judging you :hug:. It's just sometimes easy to misunderstand each other, when you don't have the added clues of gestures, facial expressions and voice tone (I know, I've misunderstood people sooo many times on forums and internet messages).

We were just hoping we could get some more information on your situation, what happened; what you were hoping for; what went wrong etc, so we could help you for your next trip, and maybe help others who are here to plan their trips. I think a lot of us were just surprised, as we've had very good service from Disney, regarding our disabilities. Maybe you ran into a new CM who wasn't sure what to do? Or you found someone who was having a bad day? I'm not in any way trying to trivialise your experience, just trying to find out what happened.

Sorry your trip didn't go as well as you'd hoped :hug:
 
Nobody's judging you :hug:. It's just sometimes easy to misunderstand each other, when you don't have the added clues of gestures, facial expressions and voice tone (I know, I've misunderstood people sooo many times on forums and internet messages).

We were just hoping we could get some more information on your situation, what happened; what you were hoping for; what went wrong etc, so we could help you for your next trip, and maybe help others who are here to plan their trips. I think a lot of us were just surprised, as we've had very good service from Disney, regarding our disabilities. Maybe you ran into a new CM who wasn't sure what to do? Or you found someone who was having a bad day? I'm not in any way trying to trivialise your experience, just trying to find out what happened.

Sorry your trip didn't go as well as you'd hoped :hug:
::yes::
That was what I meant by posting.
I was trying to figure out if you got incorrect information that led you to expect something different than what you found. If that was the case and you got the information here, I want to know so I can clarify it.
 
OK - I'll explain. No attacks, please. My thoughts are for me and my situation, not to belittle or judge others.

First, let me explain my life in the last 8 months. I was a very active music teacher, mellophone player in a drum corps doing lots of parades, and a very active sports-inclined individual. I was the type who never sat still - ever. I had some bone & joint defects in my feet & ankles which were causing problems, so my pain level decided that it was time to do some surgery which I had put off for about the last 20 years. Part of my surgery included a titanium ankle.

I was allergic to titanium, developed an infection, almost lost my foot, and almost lost my life. Three surgeries later - due to the infection - I have lost bone, muscle, and tissue, and have trouble walking at all. I can walk with the aid of a walker, but I have been told by my doctor and physical therapist that I will never be able I to walk again the way I once did. They suggest a wheelchair so that I can get around. I am very stubborn, and I cannot get to the point of accepting the wheelchair. I applaud any of you who have accepted life's challenges and have accepted the wheelchair for what it is - an aid to help, not a curse. Maybe someday - I'll be able to get to this point of acceptance.

The "wheelchair mold" is the set of 6 questions that Cheshire Figment has people ask themselves before going to WDW to determine whether or not to use a wheelchair. I do answer positively to these questions, but I do not fit the common sense mold of acceptance. This is what I meant when I stated that I do not fit the mold. It was never an attack against anyone.

I did obtain a GAC, but it was never assumed that it would do anything but help me get more time to enter & exit a ride vehicle, and to use an alternate entrance if available. I never expected it to be anything more than that. If the average wait time is 60 minutes, I will wait 70 or more for my turn. I do know what a GAC is intended to do.

My problems - WITH the GAC - were as follows:

1 - Epcot - I was denied entrance into the American Adventure. I cannot sit up top due to heights (epilepsy), and the CM would not permit me to walk down a concrete ramp to the front. [I was permitted to do this at Fantasmic, Indiana Jones, and Beauty & the Beast.] The CM nastily told me to "get a wheelchair". I asked if they had one I could use, but they did not.

2 - Epcot - Nemo -I tried to explain, but none of the CMs would listen - that I can stand for a while on a flat surface, but that the inclines in their cue were severly affecting my ankle. They would not allow me to use an alternate entrance, even with my GAC. I suffered through all of the inclines because the only help the CMs would give me was advice of "get a wheelchair". They did not listen when I explained that it was not stamina, but their inclines. [I did see the manager at Guest Relations on a second visit - who allowed me to use the flat entrance through the gift shop. I did use a wheelchair to board the ride, since the moving floor cannot be stopped.]

3 - The only way into MK is by ferry, monorail, or bus from your resort. We know this from our yearly trips. However, even with a handicapped tag, there is no way into MK other than the bus for me. I cannot use the ferry or monorail due to my epilepsy, and I had terrible trouble getting onto the buses due to my foot & ankle. No one could help me at all. I was trapped into taking the bus, using the wheelchair ramp. [I was humiliated getting on to the buses with some drivers, but I guess there is nothing Disney could have done for me to be able to take a car to MK. It was the attitude of individual drivers who told me that I should "get a wheelchair".]

4 - MK - The CM at Small World gave me a lot of attitude about walking onto the wheelchair boat with my rollator. She denied access to me the first time. She told me I should "get a wheelchair". (I went back to Guest Relations and they called over to them, allowing me to walk with my rollator onto the wheelchair boat. What a ridiculous amount of extra walking and aggravation this was!)

5 - DHS - no problems with boarding rides. No problem with entering shows.

6 - Animal Kingdom - The CM wanted me to leave my walker with the other wheelchairs before getting on to the Safari ride. I told them that I needed it to walk there. After much arguing, I was permitted to use my walker to get into a seat, then my daughter had to place it with the wheelchairs.


So - as I was stating in my previous post - it just didn't feel very magical at WDW for me this year. I felt many times that CMs just didn't care to listen to what I was asking, and that I was in their way of the REAL guests. Yes, I am bitter at my lack of acceptance at many places in WDW. I'm just me - trying to get through it all.

I'm sorry this is so long. I didn't mean to hi-jack anyone's thread. But - I felt forced into defending myself.

Thanks for listening. :goodvibes
 

No one was attaching you, so no need for defense.:grouphug:
We didn't know what you meant.
i don't have time for more reply now (getting ready for work), but will later.
 
This board is like a community in that we work to help prevent problems and to solve problems. Through the bad times others learn what to do. I want to know why you felt the way you do about WDW. From your list the people on this board can teach others what to do.

For example on Kilamanjaro Safari the CM should have let you roll your rollator to the ride vehicle so you could get into the vehicle. Either the CM or a member of your party could then park it. If a CM were to tell me I could not wheel a chair, walker or other form of aide for the disabled then he would be getting his lead and then a manager. If not satisfied then I would be at guest relations. Know your rights granted by Disney and your legal rights. In the case of the Safari ride they should have let you use your device until the last possible minute then have the device near by.

From your problem with CMs at that ride others will learn what their rights as a guest of Disney is and what they should do if that happens to them. I have learned some much from the problems of others on this board.

drats mom needs dinner so later. She is being good so I got to be good and early, lol
hugs
not judging or putting you down, just curious and wishing I could help
 
If you read through the forum you will find equivalent experiences and difficulties from people using wheel-chairs. The first time I went to WDW in a wheel-chair, my Dad kept getting so upset at the rotating procedures, and lack of explanations, not to mention the longer waits we finally started waiting separately in line:lmao:

Rest assured they are not picking on anyone not in a wheel-chair.

From reading your post it seems like you ran into some mistaken/uninformed CM's. The problems with the bus seem bad enough that maybe you should write a letter? I know you probably didn't get anyone's name, but its not exactly rocket science that you'd have trouble with bus steps if you were using a rollator. What were they thinking? Its not as though a rollator is a highly unusual mobility aid that they'd have no idea what would help :confused3

As for the wheel-chair thing, maybe I had it easy because, I had no choice. I physically couldn't walk. But, I'm sure you used wheel-chairs during your hospital stay, did they somehow change you, define you, well anything at all? Didn't you just see it as a sensible way to get from point A to point B given your surgery :confused: Its the same deal now.
 
2 - Epcot - Nemo -I tried to explain, but none of the CMs would listen - that I can stand for a while on a flat surface, but that the inclines in their cue were severly affecting my ankle.

3 - The only way into MK is by ferry, monorail, or bus from your resort. We know this from our yearly trips. However, even with a handicapped tag, there is no way into MK other than the bus for me.

I agree with merryweather, we've had problems to match during every trip, although I usually find that my biggest gripes are with the other guests (I mean, last year someone stole our w/c!) rather than the CMs--but there's always at least one CM who has done something that feels unforgivable.

I wanted to respond specifically to these two points.

I'd forgotten, but, with you mentioning it, I'm remembering watching a man with obvious knee problems walk around the edges of the Nemo ride passing through some of the gates to take a shorter path to the front. The CMs weren't very nice to him and at first glance it looked like he was just trying to find a way to move around us and our w/c. But, he told the CM that he was happy to wait for his party to catch up to him, he just couldn't handle the inclines in the queue. They didn't react as well as I've come to expect of wdw CMs. It may be that somehow the training in place right now isn't conscious of the implications of the slight inclines in that particular queue. It would probably be helpful for many people if you were willing to take the time to write disney a letter mentioning this problem.

In terms of accessing the MK, you mentioned that the bus from your resort is your only option. If you have a car and another driver, I remember once seeing a drop-off spot on the MK side of the lagoon. I can't find it on the map, and I remember that we'd gone through a gate that required a pass to get there, so, it might be hard to get access to. Does anyone know what I'm talking about? We were on a bus that had headed off on a detour due to a closed road because of an accident. If this doesn't work, you should be able to at least have someone drop you at the contemporary and then return to park in the TTC. (Realistically, it's probably easier to take the bus, but, I wanted to suggest other options.)

As for the bus drivers, there seem to be quite a spread and we seem to get them in clumps. Some trips we've loved the bus drivers, other times we've found them to be horrible and insensitive--we were once told that my DW's w/c wasn't allowed on the bus! I really need to start note-taking and sending commendations and complaints on.
 
I Love Pluto - you say you will not go back to Disney for a long time, if ever, so this suggestion probably won't work for you. It works for ME because I've been there about thirty times (and yet, there are still things I haven't done!). ANY time I run into an especially notable issue, positive or negative, I stop at Guest Services and either fill out a comment card/sheet myself, or explane the situation to one of the CMs there. Sometimes I will even stop right where I am and (politely but firmly) request the presence of the Attraction Lead, or a Manager. I figure - Disney can't fix a problem if they don't know it exists.
 
MK has three options for getting to the main gate.
1. Monorail
2. Ferry
3. Disney Busses

The monorail and ferry travel from TTC to MK and there is drop off area near there. The problem is that the original poster cannot or will not take the ferry or the monorail so that leaves the busses.

There are Disney rules but that does not mean that every CM will follow those rules let alone understand them or even know them. Stand your ground if you know you are right and ask for a lead.

Disney recommends getting a wheelchair or ECV and I do too. I am going on a trip to San Antonio and taking the wheelchair so that I can lean on it when my back is tired and so that I can set in it when I am tired. i had to change plans so that I could go on the trip and decided the wheelchair was the only answer for me. I love walking and not setting but I also do not do well when i am in pain. Tonight for the first time in many months I used an ECV in a grocery store. I knew my limits and right now the meat is in the car and I am tired but a third of out groceries got bought.

I know I could never do one park for one day without a chair or ECV. I will admit that i have limitations.
 














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