Just something to consider: When I called last week for the disney visa offer, I called at 7am on the dot. I was on hold for 1 1/2 hours. I eventually had to hang up because of work. When I called back on my lunch break, I was only on hold for 20 minutes. When I asked about why the huge difference in wait times, the cast member said they call in more people in the afternoon than first thing in the morning. So my take was they have a minimal crew at 7am. It may be better to just wait until noon to call.