FP+ currently down so mad

[bsbrady]

In the studios and the FP+ system is down. I can't access anything on the mde app. All the kiosks are shut. They have 3 cast members in the entire park handing this. Disney forces us to use this system and they cannot keep the system running. This is piss poor. I'm in the IT business so I know it's not that difficult to create systems that stay up 24/7. Ruining my day. Because of this lines are way long. 35 minutes for the great movie ride. Back to the pool!

 

[goofy4tink]

Yeah, it's not working so great at home either!!!

 

[Grumpy4196]

Looks as though all of MDE is currently down.

 

[Amw1064]

Yep it has been down at home for at least an hour. I was in the middle of switching times around for different family members for our trip over tomorrow. Not sure who has what time as of now. I will be MAD if they messed it up. My daughter and son have no fast passes at this point. This stinks! I hate anything computer related with Disney.

 

[Amw1064]

In the studios and the FP+ system is down. I can't access anything on the mde app. All the kiosks are shut. They have 3 cast members in the entire park handing this. Disney forces us to use this system and they cannot keep the system running. This is piss poor. I'm in the IT business so I know it's not that difficult to create systems that stay up 24/7. Ruining my day. Because of this lines are way long. 35 minutes for the great movie ride. Back to the pool!

This stinks! Can you at least use the fast passes that you already had assigned or is this down as well. Would be some angry people!

 

[Andyman33]

I'm headed in a few hours. Ill update with what is going on at mk if it's still down when I get there

 

[lilclerk]

Seems like this is almost a weekly occurrence lately.

 

[tchrrx]

I just booked ADR for October and then checked on next month's reservations. I panicked at first, then decided I better check here. Glad to see that it isn't just me. I hope it gets fixed quickly, especially forbthosenof you in the parks now!

 

[bsbrady]

It's so frustrating. I'm about to try and use an existing FP. We will see.

 

[dsdeleon]

I work in IT (contact centers) and this design is so ridiculous. They have to implement a quality of service system where the in park guests have priority on the kiosks. When all he'll breaks loose (like when 7DMT became available) it's insane to me that offsite planners can take down the core system.

 

[JanaDee]

I am so so sorry this is impacting your trip negatively. Having the system down while at home isn't even comparable to if you're trying to use it in the parks. It is unacceptable to not have it working correctly and I hope every. single. person. that is affected today complains at Guest Services.

I hope it comes back up quickly for you OP and for all the other parkgoers!!

 

[bsbrady]

I work in IT (contact centers) and this design is so ridiculous. They have to implement a quality of service system where the in park guests have priority on the kiosks. When all he'll breaks loose (like when 7DMT became available) it's insane to me that offsite planners can take down the core system.

That's why you perform system maintenance after hours 1am-6am. No excuse to bring down these types of systems mid day on Saturday

 

[IBFW]

I work in IT (contact centers) and this design is so ridiculous. They have to implement a quality of service system where the in park guests have priority on the kiosks. When all he'll breaks loose (like when 7DMT became available) it's insane to me that offsite planners can take down the core system.

Especially when you consider they spent $80,000,000 updating the website alone:

"According to a source, one internal audit around this time found roughly 250 defects plaguing the parks’ MyMagic+ hardware and software systems. MyMagic+ would only roll out slowly, bit by bit, over the course of 2013. Meanwhile, the cost to redesign and integrate DisneyWorld.com with MyMagic+ soared to around $80 million."

Full article: The Messy Business of Reinventing Happiness

 

[mom2rtk]

That's just unacceptable.

OP, I'm sorry your day in the parks has been affected. I hope you take the time when you are back in the parks to complain at guest services.

 

[bsbrady]

That's just unacceptable.

OP, I'm sorry your day in the parks has been affected. I hope you take the time when you are back in the parks to complain at guest services.

The line will be so long I will need a fast pass. Lol

 

[jdk2]

Technical support said they're making "magical enhancements" to their system and had no idea of an ETA for completion.

Nice. Disney wishes each one of you a magical day...

 

[bsbrady]

Especially when you consider they spent $80,000,000 updating the website alone:

"According to a source, one internal audit around this time found roughly 250 defects plaguing the parks’ MyMagic+ hardware and software systems. MyMagic+ would only roll out slowly, bit by bit, over the course of 2013. Meanwhile, the cost to redesign and integrate DisneyWorld.com with MyMagic+ soared to around $80 million."

Full article: The Messy Business of Reinventing Happiness

I saw an article that the total cost was a billion.

http://www.wired.com/2015/03/disney-magicband/

 

[mom2rtk]

Technical support said they're making "magical enhancements" to their system and had no idea of an ETA for completion.

Nice. Disney wishes each one of you a magical day...

I would have been tempted to ask them to define "magical" for me.

 

[mom2rtk]

The line will be so long I will need a fast pass. Lol

Boy, isn't that the truth.

There's always email. It's less likely to get a quick response, but they still need to hear from people affected by this.

 

[RachealM]

It's so frustrating. I'm about to try and use an existing FP. We will see.

We've been at the parks when the system was down before as well, but existing FP+ events were still working fine. You just cannot edit or add to your FP+ plans while they are down. Either way, it's still crummy. I hope the systems are up for you all soon!