file types for online check in

dianagisme

Earning My Ears
Joined
Jul 8, 2021
Sorry if this has been discussed already. I tried to do a search but couldn't find the answer. Our check in is tonight and I want to make sure we have the correct file types for our documents and pictures. I remember reading on here when the cruises restarted that certain types of files were not accepted on the online check in. I just want to make sure we are all ready to do the check in correctly. Thanks!
 

Lillebelle

Luck favors the prepared
Joined
Aug 3, 2021
I don't know what the full acceptable list is...I just completed check-in and used photos taken with my phone for everything, so they're all .jpg. All my stuff is still pending/in review but it was at least accepted by the system for submission.
 

dianagisme

Earning My Ears
Joined
Jul 8, 2021
I don't know what the full acceptable list is...I just completed check-in and used photos taken with my phone for everything, so they're all .jpg. All my stuff is still pending/in review but it was at least accepted by the system for submission.
Thanks!
 

Cheburashka

DIS Veteran
Joined
Dec 25, 2020
Sorry if this has been discussed already. I tried to do a search but couldn't find the answer. Our check in is tonight and I want to make sure we have the correct file types for our documents and pictures. I remember reading on here when the cruises restarted that certain types of files were not accepted on the online check in. I just want to make sure we are all ready to do the check in correctly. Thanks!
I had my laptop's webcam take the pictures. It saved them as jpegs and that was accepted.
 

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  • Pooh93

    DIS Veteran
    Joined
    Sep 19, 2000
    I uploaded our passport information and headshot last night. My passport was a little small, as in it did not fill up the box. I did not get any warning. I assume they can zoom it larger. I guess time will tell.

    Has anyone had to resubmit the passport photo?
     
  • JWelch62

    DIS Veteran
    Joined
    Feb 22, 2017
    I uploaded our passport information and headshot last night. My passport was a little small, as in it did not fill up the box. I did not get any warning. I assume they can zoom it larger. I guess time will tell.

    Has anyone had to resubmit the passport photo?
    In the worst case they will scan it at the port. It's not a show stopper. I wouldn't lose any sleep over it.
     

    TheBigErn

    DIS Veteran
    Joined
    Aug 2, 2016
    Having just checked in, my pre check in concerns were over blown. The important thing is getting your port arrival time and code to be scanned when you arrive. As long as you make it to the end and get those, you're good. any other problems can be cured at the terminal.
     

    Pooh93

    DIS Veteran
    Joined
    Sep 19, 2000
    In the worst case they will scan it at the port. It's not a show stopper. I wouldn't lose any sleep over it.
    Thank you!! That is my sentiment for the most part.

    Hurdle 1 Done. Printed and emailed our Port Arrival time paperwork.
    Hurdle 2 Safe Passage - On the horizon 15 days
    Hurdle 3 - TEST NEGATIVE AT PORT! Breathe in....Breathe out.... 🤪
     

    lorimay

    Strolling along...
    Joined
    Dec 11, 2008
    Have done everything on my iphone for 3 checkins now. No issues.
    Because you posted this on here, I was able to do our check in last night at midnight with no issues. Thank you.
    I am terrible with pulling documents from the computer and I was figuring we would have to wait until this morning.
    My husband said he would stay awake but he fell asleep and I didn't have the heart to wake him, so I came across your post and gave it a shot. I had all the pics on my iPhone and everything was accepted.
    The only thing that was weird was our security photos, I used our photos from our passport renewal earlier this year and it said selfie next to our pictures. They weren't selfies, but I was able to do the entire check in. Its still says pending at this point, so I guess they will get in touch with me if there's an issue.

    Thank you again, we were able to get a 10:30-10:45 port of arrival time, boarding group 3.
    I am looking forward to our platinum perk of anytime arrival to come back.
     

    JWelch62

    DIS Veteran
    Joined
    Feb 22, 2017
    Because you posted this on here, I was able to do our check in last night at midnight with no issues. Thank you.
    I am terrible with pulling documents from the computer and I was figuring we would have to wait until this morning.
    My husband said he would stay awake but he fell asleep and I didn't have the heart to wake him, so I came across your post and gave it a shot. I had all the pics on my iPhone and everything was accepted.
    The only thing that was weird was our security photos, I used our photos from our passport renewal earlier this year and it said selfie next to our pictures. They weren't selfies, but I was able to do the entire check in. Its still says pending at this point, so I guess they will get in touch with me if there's an issue.

    Thank you again, we were able to get a 10:30-10:45 port of arrival time, boarding group 3.
    I am looking forward to our platinum perk of anytime arrival to come back.
    If your "selfies" are the same photos as your passport photos (headshots) they may ask you to do them again. I recall wording to the effect that the selfies needed to be different.
     

    lorimay

    Strolling along...
    Joined
    Dec 11, 2008
    If your "selfies" are the same photos as your passport photos (headshots) they may ask you to do them again. I recall wording to the effect that the selfies needed to be different.
    Oh really? Here I thought they would be the perfect size they were looking for.
    Thanks for the info.
     

    JWelch62

    DIS Veteran
    Joined
    Feb 22, 2017
    Oh really? Here I thought they would be the perfect size they were looking for.
    Thanks for the info.
    Yeah, they are perfect, aren't they. It's not a big deal if you have to redo them. A number of people during our cruise had their headshots retaken at check in. So, nothing to worry about.
     

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