I've been MIA all weekend, just crazy busy, but I wanted to come by and tell you guys about the 2 hours I spent on the phone with Disney this morning.
I will try to keep a long story short!
While looking over our itinerary this morning we noticed that on one of the days of our upcoming trip (June 7th) all of our fastpasses were gone except my husband's. I went through each of our 9 days and this was the only day that was incorrect. I went back into the hard copies I printed out last month and I definitely had FPs made for all 4 of us. So I called Disney, requested
MDE tech support. They confirmed what I saw, said not to worry it was probably a glitch and to please hold. So I'm on hold a long time and then the castmember comes back and says she had to go get help from backstage and could I please continue to hold. Ok sure. So she's gone again quite a long time and then comes back and says she was able to re-add the FPs back for the 3 of us. WHEW!!!

So now everything is OK. Then she goes over with me the rest of my itinerary, reservations, dining, etc, just to make sure everything else is OK. I told her about another error I hadn't been able to fix on a previous call (one of my nephew's has two MDE accounts) and she says she can fix it if I can hold. Ok sure. So I'm on hold a long time... then she comes back with another castmember on the line who works with DVC folks with MDE tech support issues. Very interesting. So this guy I quickly can see really knows his stuff. And one thing I've learned over the years is if you find a castmember who knows more than you do it's your lucky day! He is able to take my nephew's two account and merge them, which is no easy task. Then he is able to fix another glitch with my brother-in-law's account and my oldest son's account. Then he goes through our itinerary and makes sure everything is OK. He congratulates me on doing such a good job friending and setting up 19 family member's accounts and making sure they are all linked correctly.

I pat myself on the back too.

He notices we are going to Harambe Nights and offers me a few tips about arrival. We discuss SWW and BOG ADRs. He also tells me that we can make our 4th fastpasses on the app and we don't have to go to a kiosk, which I didn't know. All in all it was a very helpful, informative, and worthwhile phone call!

I love it when I actually accomplish something!!!
