Everything Genie, Genie+ and Individual Lightning Lane - Please Read Posts 1-7

[bauermj]

Hi. Can I please ask you what time you called the Disney IT number to get it rectified.

Thank you!

(407) WDW-PASS or (407) 939-7277 . They are open starting at 6am Eastern Time, took us 5-10 minutes each morning to call and have them purchase it for us.

 

[KimMcGowan]

So, I read the first 10 pages but then fell behind. Please forgive me if this has already been asked and answered. One of my daughters works in the DCP. We, in two weeks!!!, will be there to visit her. She wants to be with us when we visit Baatu to see my DH’s reaction. In particular she wants to ride RoTR with us because she thinks he just might die from excitement. We plan to (try to) buy ILL for the ride. She is not on our reservation since she lives at Disney. Will we be able to book her an ILL? How does that work? Will it be an issue? (Even as Disney “pros” we are a little confused with all of the Genie+ and ILL stuff right now. I am sure we will get used to it quickly - but right now… a little nervous)

 

[scrappinginontario]

So, I read the first 10 pages but then fell behind. Please forgive me if this has already been asked and answered. One of my daughters works in the DCP. We, in two weeks!!!, will be there to visit her. She wants to be with us when we visit Baatu to see my DH’s reaction. In particular she wants to ride RoTR with us because she thinks he just might die from excitement. We plan to (try to) buy ILL for the ride. She is not on our reservation since she lives at Disney. Will we be able to book her an ILL? How does that work? Will it be an issue? (Even as Disney “pros” we are a little confused with all of the Genie+ and ILL stuff right now. I am sure we will get used to it quickly - but right now… a little nervous)

That’s a very good question and not one I’ve seen answered here. Hoping someone here can help you.

while waiting, can your daughter ask others in the CP? Do they have any kind of a message board? I’m sure others have faced the same situation you’re mentioning so hopefully either here or through her contacts you’ll get an answer.

 

[KimMcGowan]

That’s a very good question and not one I’ve seen answered here. Hoping someone here can help you.

while waiting, can your daughter ask others in the CP? Do they have any kind of a message board? I’m sure others have faced the same situation you’re mentioning so hopefully either here or through her contacts you’ll get an answer.

I asked her -but because they are all relatively new they are not sure. I do have a thought though. She IS part of our planning group. (I can see her park reservations when she has a day off.). If she is a part of our “circle” and has a park reservation can I buy an ILL for her?

 

[Doingitagain]

Is we have 12 people in our planning party, but only 7 have park reservations that day, will all 12 show up for selection or just the seven?

 

[DisneyMomx7]

Quick question - when making the genie + and ILL selections do you have to plug in your credit card each time or can it be charged to your room?

Thanks!

 

[js]

Hi!

I have a new question.

After three days and on hold maybe about 16-20 hours, I was FINALLY able to get through to Ticket Escalations and
they were able to take off the G+ off of my friend's ticket and refund her back the money.

So, now I have three people going.
One person AP (me)
One person one day ticket
One person one day ticket

None of above have G+. Now, can I just purchase for everyone between 12 am - 7 am on our park day, without
any, as of now, known issues?

THANK YOU. I love the dis!

Scrapping, is above correct and as of now shouldnt be any known issues?

This thread and your input have been invaluable. Thank you so much!

 

[scrappinginontario]

Quick question - when making the genie + and ILL selections do you have to plug in your credit card each time or can it be charged to your room?

Thanks!

If you have a credit card associated with your MDE you will have the option to select that or enter a different credit card or gift card.

 

[scrappinginontario]

Hi!

I have a new question.

After three days and on hold maybe about 16-20 hours, I was FINALLY able to get through to Ticket Escalations and
they were able to take off the G+ off of my friend's ticket and refund her back the money.

So, now I have three people going.
One person AP (me)
One person one day ticket
One person one day ticket

None of above have G+. Now, can I just purchase for everyone between 12 am - 7 am on our park day, without
any, as of now, known issues?

THANK YOU. I love the dis!

Scrapping, is above correct and as of now shouldnt be any known issues?

This thread and your input have been invaluable. Thank you so much!

Yes, if you now have an AP plus 2 guests with tickets that do not have Genie + added for length of stay, yes, you should be able to purchase Genie+ for all after midnight.

Personally, the first time I was to try to purchase G+ I would do it as early as possible to ensure there are no problems since the one ticket formally had Genie + on it. I'm not aware of any other situations where someone once had it but then removed it. To be safe I'd try early and leave time to call the number in post 7 should it be required.

 

[DaisyNY]

Staying onsite but don't want to purchase Genie + for all park days...can I prepurchase select days or do I need to do it after 12:01 AM day for specific days that I want it???

 

[erionm]

Staying onsite but don't want to purchase Genie + for all park days...can I prepurchase select days or do I need to do it after 12:01 AM day for specific days that I want it???

If you only want it for select days, you can only purchase after midnight on the days you want it for.

 

[lockets]

Have to purchase one offs after midnight.

 

[js]

(407) WDW-PASS or (407) 939-7277 . They are open starting at 6am Eastern Time, took us 5-10 minutes each morning to call and have them purchase it for us.

Thank you so much!
I just wrote this down and put with my Disney papers. Thank you!

Yes, if you now have an AP plus 2 guests with tickets that do not have Genie + added for length of stay, yes, you should be able to purchase Genie+ for all after midnight.

Personally, the first time I was to try to purchase G+ I would do it as early as possible to ensure there are no problems since the one ticket formally had Genie + on it. I'm not aware of any other situations where someone once had it but then removed it. To be safe I'd try early and leave time to call the number in post 7 should it be required.

THANK YOU! What a PITA but I am happy I didn't give up and took the G+ off the ticket.
YES, we are a group of three couples, all besties, so we will be up at midnight (well the girls will be LOL) and I will
try to add it after midnight.

You have been so much help! Thank you so much! I cannot imagine what happens with people that aren't on the dis. I don't even see this issue come up on FB.

Thank you so much!

 

[Davey Jones II]

This is going to be a stupid question, but here goes...

In numerous posts, people talked about "tapping in" to LL when your window is open and you actually get to the ride. So how do you do that? I only have experience using the magic band, when our FP+ selections were on the band and we would hold it in front of the mickey head and it would turn green. I believe that most people aren't even using magic bands anymore?

 

[Westerner]

This is going to be a stupid question, but here goes...

In numerous posts, people talked about "tapping in" to LL when your window is open and you actually get to the ride. So how do you do that? I only have experience using the magic band, when our FP+ selections were on the band and we would hold it in front of the mickey head and it would turn green. I believe that most people aren't even using magic bands anymore?

We "tapped in" for our LL's using our plastic card tickets that UT sent us in the mail and that we linked in MDE. We saw some people using Magicbands as well.

 

[Davey Jones II]

Since Slinky Dog is part of Genie+ package and Rise is an individual purchase, you didn't need to release SDD.

ILL$ purchases can be purchased at any time regardless of your use of Genie+.

So there is ILL$ availability after park opening? I keep hearing that everything is snapped up just after 7 a.m.

 

[scrappinginontario]

This is going to be a stupid question, but here goes...

In numerous posts, people talked about "tapping in" to LL when your window is open and you actually get to the ride. So how do you do that? I only have experience using the magic band, when our FP+ selections were on the band and we would hold it in front of the mickey head and it would turn green. I believe that most people aren't even using magic bands anymore?

Its the exact same thing as in the past but just more options: Tapping MB or card or Apple walket.

whatever you use to enter the park you will use for tapping in.

We used MBs and they were easy. I saw many families where 1 person had all the tickets for the group on their phone and each time they had to scroll through all the tickets while the group stood waiting. I’d rather tap a Mb Or individual card but others may disagree.

 

[Davey Jones II]

Thanks for the responses.

In the trip I'm planning now, we are supposed to pick up our park tickets at a Will Call kiosk. So those park tickets will already be linked to our MDE account when we get them on our first park day? (we will be staying off-site or doing a split stay).

 

[GBRforWDW]

So there is ILL$ availability after park opening? I keep hearing that everything is snapped up just after 7 a.m.

No, that's not what I was specifically saying. I meant that because ILL$ are separate from Genie+, you can buy 2 ILL$'s at 7am as well as get a Genie+ pass. I should clarify the anytime is based on availability.

Yes, some of the ILL$ rides can be purchased at park opening, but not all. Rise has a pretty long track record of selling out on minutes, though that has changed some this month, so far an exception to the rule though

 

[MMSM]

I have looked all over YouTube for a video just showing the time slots when you select an ILL. It says I can select a time slot for paid attractions. For example it may show 1:55 but I want 6:00.