When you are considering cancellation policies, be careful what you wish for....
Many renters want a guarantee that if they cancel a ressie within certain parameters, they'll get some or all of their money back. Often, I think, owners offer those assurances without really thinking the issue through very carefully.
I've seen several situations lately where owners
had a refund policy in certain cases, but wouldn't or
couldn't refund the money. A prudent renter should ask themselves two questions about those kinds of refund policies:
- Do they really mean it?
- If I cancel, will they be able to refund my money?
Stop and think beyond the initial promise. You are going to pay an owner hundreds, possibly thousands, of dollars for a
DVC rental -- and you're going to do that many months prior to your vacation in most cases.
Why do you think they are renting? Do you think they are going to take the proceeds of your rental and put the money in a CD at their bank? Naw...they're going to spend that money!
So if you have a refundable cancellation later, the owner may have the best, most honorable intentions in the world...but they
may not have the cash to refund you the money. That's why we occasionally see posts from renters saying an owner owes them a refund, but is now telling them they have to
re-rent the ressie to raise the money for that refund.
I think both owners and prospective renters should carefully consider refund policies to be sure they are realistic.
If an owner offers a refund policy for a rental they're using to fund a cruise, for example, they'd better have enough working capital to honor their promise if a cancellation occurs.
If the refund is contingent on being able to re-rent, then your contract/agreement/understanding should make that clear.
Renters should consider not only whether unexpected events in
their lives could cause cancellations, but also whether unexpected situations
with the owner could hinder the owner's ability to live up to promises made.
If I were renting from an owner, I'd much rather rent from one who said simply, "No refunds," than one who was making a promise they might not be able to fulfill. I can cover a lot of the cancellation risk with
trip insurance if I know that's the environment I'm working in; I can't protect myself from an owner who makes promises they can't keep.
I'm sure most owners DO keep their refund committments, but we see problems in this area too often to ignore.