That is so weird!
I'm no expert and I'm brand new to this, but it's b/c of being brand new, and just recently having done all of this, that I'm so interested in what's going on with your situation.
Was the application just one page, or was it a whole bunch? Hubby did his application type of thing over the phone, gave the guide the down payment info. Then just a few days later there was a knock at the door, and there a huge FedEx overnight box. That box contained a
DVC tote bag and a cute box containing hundreds of papers, and a planning book. Some of those papers were things that hubby had to sign (he's the one on the deed) and send back by FedEx (they included a prepaid envelope). One page had to be notarized (the mortgage page...note to all, wamu will not sign that but wells fargo, even if you're not a customer, will do the notary work on it). So he did all that and sent it back.
Only AFTER that did he get the notice with the credit score on it, and various other little letters. We also got an email with a temp password, then a few days later we got info on his member number. Few days after that we each got a postcard, his with member, mine with associate member ID numbers if memory serves (or maybe we got the member IDs numbers elsewhere, and the postcards had the temp passwords?).
We just keep on getting stuff.
Anyway, I would think that you're waiting for FedEx to arrive, and maybe that's what member services was confused about? Unless you already did scads of paperwork on the cruise...then I'm just stymied.