daniel at DU was our agent for our nov 2012 trip. he was an absolute gem and was a fountain of information, even telling us when something would have benefitted disney but not us, and giving us the facts and not just 'the spiel'.
we really appreciated all his work in booking our
disneyland accom and ADR for character dining at disneyland, and our cruise. he was also incredibly gracious and understanding when we cancelled our trip due to my job loss and just not being able to afford to still go on our trip this year. for that reason, when it's time to book our disneyland, wdw and
dcl trip for 2013 daniel will be my first call.
their quotes are obligation free and remain on the system for up to 7 days (?? i think ??) so that you can get an idea of price and details, terms and conditions etc.
DU seem to be one of the better TAs out there for usa disney trips, and since
they sponsor the disboards... they seem pretty knowledgeable to me too