lisamc12345
Earning My Ears
- Joined
- Nov 11, 2006
- Messages
- 29
For the woman asking about returning a purse, I did just that. Something on the buckle that goes into the loop on the medium tote had a little sharp edge that was scratching the leather when I closed it. There was also some stitching coming out. I called Disney and they emailed me a UPS label. I returned it with a note asking for an exchange with good placement of Mickey and the castle. I asked that if they couldn't honor that request, then to return the defective one to me. I just called today and they said that it was packed on 2/22 and on the way. She said that they actually sent me a new one but I'm skeptical until I see it! I didn't have my receipt to enclose so it was my word that it was within 90 days. I'll let you know what I get back. She said to give it 5 days and it's been two.
I got my new purse via UPS today. The placement isn't ideal (part of Mickey's noise is covered by the leather that the handle is on) but it does have three full-sized castles on it. And they exchanged my first edition sketch for the second edition and didn't charge me the price difference. Didn't charge me shipping either way.