Don't yell at cast members

[Tonka's Skipper]

If I saw a CM (or anyone in customer service) do something that I thought was wrong I wouldn't "resolve" it by yelling at them or even correct it myself. I would report it and let Disney resolve it. You are right CM's aren't perfect but just because one person is acting inappropriate, the solution to that isn't for the other one to act as such.

I totally agree!

 

[Oglet]

The cast members are only doing there jobs. They have procedures to follow and they have to stick to them.

So if for instance a line for a character closes, don't yell at the character attendant, she or he would love to keep the line open, but they are not allowed to.

WDW makes the rules not the character attendants.

If you are unhappy, ask for a manager, go to guest service or write to someone.

Just don't yell at the cast members.

It's all about entitlement. More and more people feel that because they chose to do something else, then at the last minute decide they want to see a character they should be able to.

As for the Attendants loving to keep the lines open, I have to disagree. Many attendants can't wait to close their lines and go to lunch, break or home. Mickey and his pals also feel the same way. I'm not saying they don't enjoy their jobs but like everyone else they enjoy getting to leave.

There is no excuse for yelling at a CM or anyone just because you did not get your way.

 

[CTDisneyfan816]

It's all about entitlement. More and more people feel that because they chose to do something else, then at the last minute decide they want to see a character they should be able to.

As for the Attendants loving to keep the lines open, I have to disagree. Many attendants can't wait to close their lines and go to lunch, break or home. Mickey and his pals also feel the same way. I'm not saying they don't enjoy their jobs but like everyone else they enjoy getting to leave.

There is no excuse for yelling at a CM or anyone just because you did not get your way.

Very good point, and especially in the warmer months, it is unbelievably hot in those costumes. A friend of mine who lived in Orlando married someone from there and she got a job playing Minnie. One would be surprised at just how draining a long day in a 90 degree day is. So while they do enjoy putting a smile on kids faces, I can tell you they do look forwad to that break where they can get out of the sun and out of costume for even a half hour.

 

[waynesgirl]

I think everyone needs to have at least one job in their careers where they work directly with customers so they can see how tough a job it can be. Then they will think before mistreating someone.

+1

I’m a firm believer that EVERYONE should have to wait tables for 6 months; it gives people a totally new appreciation not only for people waiting tables but also for anyone in customer service.

I’m also a firm believer that there is a special place in HELL for people who yell at cast members.

But yes, I guarantee working service, especially waiting tables, will bring around a new way of thinking. Especially when you have done everything great and you get no tip.

I agree, with this poster, but take slight disagreement with the OP.

CM's are humans. They are not infallible. While many CM's are wonderful, they are not perfect. Some are highly flawed.

While I generally agree that one should not shout at CM's... I would not go so far as to make a blanket statement that it should never be done.

AGreed, but as another human, I don't appreciate people yelling at me, either, even if I am flawed. I'm an ADULT.

Wait tables AND work retail.

+1

Very good point, and especially in the warmer months, it is unbelievably hot in those costumes. A friend of mine who lived in Orlando married someone from there and she got a job playing Minnie. One would be surprised at just how draining a long day in a 90 degree day is. So while they do enjoy putting a smile on kids faces, I can tell you they do look forwad to that break where they can get out of the sun and out of costume for even a half hour.

I dressed up as a Cabbage Patch kid for a travel show in Ohio. In -20 degree wind chill weather. In a concrete convention building. And I will tell you this, that 35+ lb costume (the shoes were about 5 lbs.) was heavy, and I lost about 4 lbs. I wore that costume for about 2 hours, in shifts, each day. I had to go stand outside- in the wind- to cool off. It was terrible. So NO WAY so I complain to the ones in the 100 degree heat. No way Jose...

 

[WilsonFlyer]

I’m a firm believer that EVERYONE should have to wait tables for 6 months; it gives people a totally new appreciation not only for people waiting tables but also for anyone in customer service.

I’m also a firm believer that there is a special place in HELL for people who yell at cast members.

Amen. I've been saying that (except I say for a YEAR!) since I got out of college. College straight to waiting tables for a year. It ought'a be a rule.

 

[vacationclub]

It's all about entitlement.

Absolutely. Today's society is filled with more "entitled" people than ever. Combined with a "politically correct" atmosphere that makes others less likely to put these people in their place, technology that lets people have things at a moments notice, a degradation of politeness that comes from people being more and more segregated into their own socio-economic groups and not exposed to a variety of others, and influences from fake "reality" shows, etc that glorify this behavior, you see more and more of this, and people have no shame in it. Just look as some of the frivolous lawsuits that come from a place of entitlement and lack of taking responsibility.

Yelling really does nothing unless there is a severe situation or emergency. I find that if I'm in the presence of a less than stellar customer service person (from any company), I engage in a conversation by simply asking about what's happening, perhaps to force them to think about the logic they are using (and perhaps allow me to understand it better). If that doesn't work, no amount of yelling is going to achieve anything.

 

[mountain man]

Yelling at someone is never a good strategy. I work in customer service and if someone is nasty to me, I will do as little for them as possible. In fact if they were reasonable I probably would have done what they wanted. Nasty not a chance, they will have to speak to a supervisor.

Unfortunately there are people who go through life thinking this is the way to get things done.

 

[DonaldTDuck]

Examples, please?

At AK in '07, outside of FotLK we were waiting for the next show and I walked about 100 feet away, toward the back entrance to Pocahontas's show. The area was roped off and I was 30 feet from the rope. The cm at the front entrance started screaming at me to get away from the rope. I was 30 feet from it. So being me, I stood where I was and folded my arms and stared at her while she continued screaming. After several minutes of being screamed at for no reason, I started walking straight toward her. I'm 6'+ and 275 and she became intimidated, but kept screaming. I stopped about 15 feet from her and screamed back. Of course a crowd had gathered. When the woman stopped, some one, I assume security, walked her back to her position while his partner came over and apologized to me, as did several guests. Not proud of how I reacted, but sure the heck not ashamed.

 

[Guyton dis lover]

Yell at someone down south and you might get slaped. It is called respect and I dont understand why so many people think they can get away with this. My Mother and Father taught me to respect people and treat them the way you want to be treated. But let me warn you if you drive through the south and you stop in some small town and think you can yell at somebody you might get taught some respect. People down in this part of the country will not put up with it.

 

[Oglet]

If someone comes up to me after the line is closed there are 2 possible ways our interaction will go.

1. You beg, plea, use guilt, It's your last day, This always happens to us or become obnoxious your going to get a very polite "I'm sorry but the line is closed, It would be unfair for me to open the line back up when I have already turned away x amount of people" answer or similar.

2. Your friendly, respectful and act like a grown up I will bend over backwards to help you out. I won't reopen the line as that isn't fair to the other people that have been turned away however I will help you out however I can.

"Where are you going tomorrow?"
"I happen to know that (character) should be at (location) around that time."
"Is there any other character that you really want to see?"

Sometimes if your really nice, I might even offer to take the autograph books and bring them back to you with a autograph. You might even get a tip on where to go and stand so you can get a nice picture of the character as they walk right past that spot, who knows the character may pause and pose for a quick snap as they walk past you.

My point is, you never know what is going to happen. I've always found that nice things happen to nice people, well that's how it is with me anyway.

 

[Magpie]

At AK in '07, outside of FotLK we were waiting for the next show and I walked about 100 feet away, toward the back entrance to Pocahontas's show. The area was roped off and I was 30 feet from the rope. The cm at the front entrance started screaming at me to get away from the rope. I was 30 feet from it. So being me, I stood where I was and folded my arms and stared at her while she continued screaming. After several minutes of being screamed at for no reason, I started walking straight toward her. I'm 6'+ and 275 and she became intimidated, but kept screaming. I stopped about 15 feet from her and screamed back. Of course a crowd had gathered. When the woman stopped, some one, I assume security, walked her back to her position while his partner came over and apologized to me, as did several guests. Not proud of how I reacted, but sure the heck not ashamed.

So basically, you screamed at an obviously unbalanced woman. I imagine it was cathartic, though not terribly useful.

Do you have any "a cast member's life was saved" examples?

 

[CTDisneyfan816]

So basically, you screamed at an obviously unbalanced woman. I imagine it was cathartic, though not terribly useful.

Do you have any "a cast member's life was saved" examples?

And from the sounds of things the situation was resolved calmly by a supervisor as it should have been.

 

[CR Resort Fan 4 Life]

I agree with everyone that no guests should yell at any Cast Members because they work very hard and some of them are simply amazin. However there was a time on Christmas Day in 2004 when one of them started yelling at my family and I when we did nothing wrong.

We were at the Transportation & Ticket Center store because I was looking for a pin that was sold out at the Magic Kingdom, however I was told to try looking there because they might have it. Anyway as we left the store over we were walking back to the Resort Monorail entrance since we were staying at the Contemporary when a Cast Member yelled at us "Where the hell do you think your going, the Magic Kingdom is closed." We said back to the Contemporary because we are staying there and started to show him our Key To The World cards. Well he then said "I don't care, go and talk to someone else" and started to walk away. Thankfully we were able to talk with another Cast Member who let us through without any problem and this happened sometime in the afternoon.

Finally not once did we raise our voices and started yelling back because we were honestly shocked at the attitude this Cast Member was giving us when we did nothing wrong.

 

[Freezing Cold B]

I've never yelled at a cast member, but I have wanted to twice now. However, causing a scene never gets you anywhere. Complaining to a manager actually might (if the complaint is justified).

 

[maxiesmom]

I've never yelled at a cast member, but I have wanted to twice now. However, causing a scene never gets you anywhere. Complaining to a manager actually might (if the complaint is justified).

Care to share why?

I will admit that I yelled at a CM at resort check in once. After exploding I did calm down and apologize, even though I was still mad, and had a reason to be mad. They had downgraded me from a preferred room to a standard room. And the CM argued with me that I hadn't booked a preferred room, and made me prove to him that I had! And then I had to put up a fight to get my extra nights fee for the preferred room location credited back to me. It was a mess, and very frustrating.

Funny thing too is that the guest next to me at check in was egging me on. I was a bit loud, and they were encouraging me in my wrath. Makes me laugh a bit to think about it now.

 

[CR Resort Fan 4 Life]

I've never yelled at a cast member, but I have wanted to twice now. However, causing a scene never gets you anywhere. Complaining to a manager actually might (if the complaint is justified).

In August 2007 late one night at the Contemporary I saw a guest screaming at a Cast Member because he claimed they had him staying in the Garden Wing and he said his reservation was for the Tower. The Cast Member asked him for a confirmation and this person said he didn't have one because someone else made his reservation. Well the Cast Member who was very calm said the computer shows you reserved in a Garden Wing room, however he could move to a Tower room the next morning since they were sold out that night. Well this guest was not standing down saying doesn't want that and will only accept a room in the Tower. Well after the Cast Member went in the back a few times by some mircale he said they found him a room in the Tower. I personally think this guest was lying to get a better room because he didn't have a confirmation to back up anything he said since the computer said something different.

Now the only reason I saw this is because I was waiting in line to see a copy of our bill with our room charges and there was only one Cast Member who happened to be working, since I said how this happened late at night. Finally I will say that I told the Cast Member how it was great that he kept his cool considering how rude the guest in front of us was acting.

 

[fan1080]

I think the "spirit" of not to yell at CM's, was not so much in reply to a rude cm, or extenuating circumstances such as to save a life, but more so in loosing our temper in a situation where a CM hasn't been rude.

Not sure why the thread took that tangent.

 

[huffjoann]

I raised my voice to one during our 1st trip with our then 5.5 yr old daughter,, we were trying to get in line for Ariel and I knew if we didn't get in that line that time she wouldn't see her,,,, I hadn't encountered this close the line down thing as I had never been w a child before,,,, so I kinda got a lil upset,, I understand it much better now so no need for raised voices


I also got very off with a CM this week right after ELP before fireworks,, he was being just a total tool in my opinion when he just didn't have to be so I loudly thanked him for his dilegence in a not so nice way since he was screaming in MY ear 1st. Morale of story,, If you don't want to be yelled at then don't yell at us first!

 

[Freezing Cold B]

Care to share why?

The first time was four years ago. It was the first trip I had taken my boyfriend on, and I was excited to take him on Pirates. I should mention that I have anxiety. I rarely have panic attacks, but when I do they are horrible. They start with chest pains (which progressively get more severe), then I start to shake (again it progresses to severe shaking), and then I finally pass out. When I pass out I shake/twitch with my eyes open, and those who haven't seen it before get really frightened. People usually think it's a seizure.

My boyfriend and I waited in a pretty long line for Pirates, and I felt pains beginning in my chest as we were getting closer. I'm usually able to calm myself down at this phase of the attack, but if I can't it progresses very quickly. By the time we got close enough I could talk with the CM I knew I wasn't going to be able to calm down. I asked the CM to help me out of the building. He told me the only way out was to ride the ride. I explained to him that I was having a medical episode and needed out of the building asap. Again, I was told I needed to ride to ride to get out. By this time, I was visibly shaking enough people around me were worried about me. I begged him to help me out of the building, and he told me that I needed to ride the ride and calm down (I was crying by then). At this point, the only exit I saw was the way we'd come. So we fought the crowd to get out of the building. I did "go down" (not a full pass out, but everything goes white and I lie down to keep from falling if I do pass out) as we were fighting our way out of the line. Nothing is as embarrassing as walking past hundreds of people while shaking, and lying down in front of them (praying I don't pass out and embarrass myself worse). The CM at the entrance helped me to a bench, and told me there is a way out besides walking back through the line. She was really upset that the CM in the ride wouldn't help me, and encouraged me to file a complaint. I wasn't in a state, at that time, to file a complaint but went back later in the day.

The second time, I didn't file a complaint and regret it. It was almost two years ago. My cousins son has cerebral palsy and several other medical issues. He was only 25 lbs at the time (he was 3), so we pushed him in a stroller. My cousin, my other cousin, and my other cousins daughter decided they wanted to go on The Sea with Nemo and Friends. He didn't want to go, so I volunteered to stay with him. It was a busy day, and I wanted to sit (I had a cracked kneecap). The closest place I saw was the bench by the gift store/exit. I pushed the stroller down the hill towards the bench. The guy at stroller parking chased me and told me I couldn't take the stroller in the gift store. I told him I was going to the bench and kept walking. He told me I needed to park the stroller if I wanted to sit at the bench. I told him my cousins son has cerebral palsy and I had a cracked kneecap and I didn't want to carry him. He was unrelenting, and so I parked the stroller and carried him and his medical bags down to the bench to wait.

I've been to WDW around 50ish times and these are the only two instances where I felt like I could just unleash on someone. I've had rude CM's before,but these instances were a step beyond rude (in my opinion).

 

[mom2of2]

Getting yelled at or called names is no picnic. I've been called the "policy police" and a "dining plan nazi "... I was so taken aback that I had the leave the floor and calm down before I could return to my other guests. The nasty guests were removed from the restaurant by management.