Okay, this is s dumb thread anyhow.{/quote]
Yet, here you are.
I don't think I'm confused at all.
Numerous people have stated that you seem to be a little confused about the topic. The intent of the OP is clearly the verbal abuse of CM's by guests at Disney and how it's just not appropriate to yell at CMs. If the CM is standing in front of a speeding bus, obviously it's OK to yell to them to let them know they're in danger... But then again, is it ever against social standards and protocol to yell to people to tell them in danger? Is that ever considered rude? No. So again, obvious intent was the person who gets in the face of a CM and screams because a line to a character has closed, walk-in seating is not available for a place to eat, somebody showed up 5 minutes before a show was supposed to start and didn't get the seating they wanted, etc. Not the moments where somebody's life and safety was at stake.
I can think of many examples where cast members clearly were not following what is - or should have been proper procedure.
How do you know what is or isn't policy and why do you get to decide if a procedure is being followed is what the procedure should be? Most importantly, how does you not liking the policy give you the right to scream at somebody who almost certainly had no hand at creating the policy, may think the policy is as ludicrious as you do, and/or is simply carrying it out to the best of their knowledge for the fairness of others?
I work as a supervisor in retail, there are more than one policy that I have to follow that I personally think are dumb. But I follow them, I expect all others to follow them, and if people don't, I penalize them. Policies ensure fairness, equal treatment, standard of care and practice, and reduce liability. And if there's a policy that I'm following that you don't like, I promise things won't get better for you if you scream at me. In fact, my focus goes from trying to resolve the situation to the best of my ability within the rules, to getting your rude and disrespectful butt out of my face and out of my store and away from others as quickly as possible. Guess what? That's Disney's practice too. I learned that while doing their customer service focus course. The constant theme that's reinforced is that Disney hands out no rewards to people who act like jerks and that if somebody is disrespectful to a CM, they need to be removed from the situation, either by sending them elsewhere in the park or removing them entirely.
OP clearly makes is sound as though CM's are incapable of making mistakes.
I don't get that from the OP at all. I just see that the OP states that CM's are human and people shouldn't scream at them. She didn't state if they were or weren't making mistakes, only common sense statement (or at least a statement I thought was common sense... Apparently not) that screaming at another human being over something you don't like is not appropriate.
Do CM's make mistakes? Absolutely. Without a doubt. That doesn't give somebody the licence to scream at them. Just like if you do something stupid or dumb at the park and it takes away from my experience, I can't get in your face and scream at you.
When I grew up, it was common knowledge that preists and coaches were incapable of committing crimes. We all know that is no longer the case.
Wow... So a CM that crosses you enters the same level as child molesters? Over dramatic much maybe?
Humans are simply human. Working at WDW does not make you above misconduct, which to bascially what the OP was suggesting. I think think of a number of times we've witnessed cast members acting badly; sometimes very badly.
At no point did the OP say that they don't make mistakes or are above misconduct, but it certainly doesn't make them a verbal punching bag. I don't even think it was implied. I think you got the complete wrong point being made and have come to these insane conclusions about how you can treat others.
Perhaps the majority of times that guests yell, they are the ones who are showing poor judgement. However, unless I have witnessed the full situation - I'm not goingto always assume that the cast member is whithout fault. I think sometiems guests are perfectly within their right to speak their mind, even if it means raisig their voices.
I have seen numerous guest interactions that fall apart into the CM being screamed at. My thought is always the same... That the person doing the yelling is yet another disrespectful and spoiled guest who doesn't have the common courtesy that any 5 year old has, that they're putting their need to have a tantrum above the common-sense practice of treating others with respect, I feel bad for the CM, and I hope the guest gets ejected because I certainly don't want to have to deal with them ruining the experience for me or my family again. More than once I've wondered if the guest was mentally unbalanced.
Regardless of if the CM is at fault or not.
I've had the occasional issue with a CM too... Last time I went to Disney, they sent us to a dirty room after checkin. Toenails on the floor, wet towels in the corner, unmade beds, etc. I called the front desk and told them, they apologized and said it'd be fixed immediately. We went to DTD for lunch, came back 2 hours later to the same scene. Obviously, a CM made a mistake. But I didn't get on the phone and begin to berate somebody for the mistake, I didn't scream or raise my voice, I didn't call anybody names or heave out F-bombs. I called back, said that it was my second call, the room was still a mess... I got a fountain of apologies, somebody came and moved us from a standard to a preferred room, we got vouchers to go grab a bite at the food court while they moved our stuff, and when I got back we got a check refund on the
DDP and room rate for the day. All stuff that, I promise you, if I'd gotten on the phone and screamed, I wouldn't have gotten. And best of all, I kept my self-respect, the hapless person on the phone didn't get abused by yet another guest who thinks only of themselves, and the whole incident was a blip on an otherwise amazing trip, instead of a focal point of embarrassment.
I'll give you another clear cut example that CM's are human. ...
I have to say, you have more colorful trips than any 10 people here. Constant brushes with death, CMs unified in a vendetta against you or your family... Next story I almost expect to see you complain how you are badly judged for screaming at a CM who was juggling knives while attending to a Mickey Mouse autograph session.
That said, having been to Disney and seen numerous people in those scooters, I've never, ever, ever seen a CM treat them any different than anybody else. I did see one long tirade by somebody at a bus stop who thought they were being treated differently by a CM, when in fact they were being treated just the same (the nerve that they couldn't just cut in front of people, get out of their
scooter, and stand at the front of the line), and accuse them of both racism and hatred of people in scooters. I tend to think while your case may not be so dramatic, but you interpreted behavior as being targeted against you when it was either following a policy or you didn't have a clear vision of what was going on.
For example, it makes no sense that other scooter people went onto a ride, but then when you got there CM's screamed and turned you away simply because they disliked you or how you looked. No sense. Did you ask them why? Did the people going up ahead of you have people waiting on the inside of the ride? Did the person have a different style of scooter that was better suited to the attraction then you? Were they in a group alone and you were a large group? Was the attraction posted as restricted to those who had limited mobility? You said that the other people had a GAC card, why didn't you have a GAC card? How do you know the people before you were allowed on because they had one and you didn't? Because it makes no sense that CMs would wave in people in scooters until you came up then turn and tell you guys to leave. There's another chunk that's being left out. You should have stopped and asked them what the scoop was so that it wasn't repeated at other rides, since, if it was happening at numerous rides, there was a chunk of info you were missing. That's not the fault of the CMs, that's a mistake on your part.
Honestly, if I were in line and saw that you were turned away for not doing something as you should, then absorbed by another group so that you could go around the rules, I'd have been upset since, while that works out well for you, it doesn't work out well for those behind you who were still expected to follow the rules that you felt you didn't have to because they were too much of a hassle. I get that she thought it was great and was nearly in tears she was so happy, but how did everybody else feel? If I'd have been in line, I'd have been frustrated at, yet another guest, who felt the rules didn't apply to them and had no consideration for the experience of anybody else at the park but themselves.
Perhaps some of you think that no matter what people should suck up mistreatment. I said before, it's rarely in your self interest to lose control of your emotions - but there are LOTS of times where I've seen cast members act poorly. I've seen many cast memebers over the years, and many situations where guests were - in my opinion - at a minimum justifed in losing their cool.
In all my trips to Disney, a cumulative total of more than two months at Disney, I've never seen a guest who was justified for screaming at a CM. Ever. If you feel like a situation could have been handled better or you don't like what's going on, talk to the CM, get a manager, ask for help from another CM, ask for an explination, write a letter... Don't berate the CM, don't ruin the experience of the guests (some of whom are small children), don't act like you're having an adult tantrum. That kind of behavior just isn't acceptable, at all. Nobody is justified in screaming at somebody else because something didn't go the way they wanted.
Trust me, slap a Yankee and you will wish we were just yelling at you again. Yelling is far better than putting your hands on someone. But neither is justified.
