Don't yell at cast members

[Tropical Wilds]

I blame the fact that you can't bring in your own alcohol.

Show up drunk, like the rest of us. Then demand to know where the Harry Potter M&G is.

 

[mickeyluv'r]

[Yet, here you are.

Fair enough. This is my last post, because clearly there is little point in continuing to raise the possibility that Disney might periodically hire someone who isn't a model employee, and that there are situations where yelling of some kind might be justifed.

I've qualified all my posts by saying that generally it is not good to yell. I never said screaming at a CM whose doing their job reasonably was okay. The op said yell. I simply am pointing out that CM's don't always follow proper procedure, and that it might sometimes be required to raise one's voice to make one's point. (i.e. yell) The OP's original post had those two faults.

But it seems as though I'm being screamed at here. You seem to be saying that since you were not present it's impossible that the events I describe happened. I shared what was a troubling experience. In the example I gave, the CM's conduct at HM was SO troubling that perfect strangers felt the need to intervene. It's just that simple.

I was called a liar and even called "insane"? Wow. And the arguement you're making is that personal attacks are not okay?

Sorry if you don't believe me. Here is the CNN link to the Splash mountain accident that happened the day after we were at WDW in 2000:

http://articles.cnn.com/2000-11-05/us/disney.death_1_log-shaped-boat-splash-mountain-flume?_s=PM:US

I don't thiny other examples were covered by major news outlets. I also think I said in pretty much every case I cited I did not personally yell (or sream) at CM's. I did however, get a VERY interesting personal follow up phone call after the life guard incident. The lady on the other end of the phone wanted me to give her as much detail as possible over what happened. I did not yell at her, but she was quite clearly concerend over what my family witnessed - to say the least.


Oh - and by the by...a ten second internet search for WDW arrests revealed this:

http://www.cbsnews.com/8301-504083_162-6052823-504083.html

Maybe - just maybe - WDW has inadvertently hired at least one person at WDW who was truly a nasty criminal. They might have hired at least one person who committed a nasty crime while employed by WDW.

I've had enough now.

 

[Tropical Wilds]

Fair enough. This is my last post, because clearly there is little point in continuing to raise the possibility that Disney might periodically hire someone who isn't a model employee, and that there are situations where yelling of some kind might be justifed.

[I've qualified all my posts by saying that generally it is not good to yell. I never said screaming at a CM whose doing their job reasonably was okay. The op said yell. I simply am pointing out that CM's don't always follow proper procedure, and that it might sometimes be required to raise one's voice to make one's point. (i.e. yell) The OP's original post had those two faults.

Sorry, even if the person is blatently wrong, yelling at them just isn't OK. Especially at a place like Disney where you're surrounded by young children and families and people who don't want to see yet another rude tourist exploding on somebody. There are other, more adult, more rational, more effective, less demeaning ways to get your point across that will probably get you more success than screaming/yelling/shouting/hollering/raising one's voice (or whatever the hair-splitting term you're using). In all of the times I've been to Disney, in fact, in all the years I've spent working with people in customer service, been a customer who's wronged, I've never, ever come across a time where yelling at another person was the way to go. No problem is so bad that you need to scream at somebody, and if by chance it is, then the solution is to remove yourself and diffuse the situation.

But it seems as though I'm being screamed at here.

I'm not screaming at anybody, actually, though if I were, by your model of acceptable behavior, I'd be justified in yelling if I felt I was being wronged and you would have to accept it.

You seem to be saying that since you were not present it's impossible that the events I describe happened. I shared what was a troubling experience. In the example I gave, the CM's conduct at HM was SO troubling that perfect strangers felt the need to intervene. It's just that simple.

I didn't say that they didn't happen, I just said there was more to the story that either you didn't share or didn't know about. It's not rational that a CM would allow other people in scooters into a ride, but then turn you away. That makes no sense. It really doesn't.

I was called a liar and even called "insane"? Wow. And the arguement you're making is that personal attacks are not okay?

I didn't call you a liar and I didn't call you insane. I said that your story was missing information and that you were jumping to insane conclusions. And again, I can't help but find the irony in the person who says that sometimes you just have to be rude and scream to get your point across keeping a running list of all the ways they were offended (even though no personal attack was made at any point) and how it's not nice or fair.

Sorry if you don't believe me. Here is the CNN link to the Splash mountain accident that happened the day after we were at WDW in 2000:

http://articles.cnn.com/2000-11-05/us/disney.death_1_log-shaped-boat-splash-mountain-flume?_s=PM:US

I actually know of the incident. I was referring to how you seemed to have 50 examples for how death was repeatedly dodged on your trips.

I don't thiny other examples were covered by major news outlets. I also think I said in pretty much every case I cited I did not personally yell (or sream) at CM's. I did however, get a VERY interesting personal follow up phone call after the life guard incident. The lady on the other end of the phone wanted me to give her as much detail as possible over what happened. I did not yell at her, but she was quite clearly concerend over what my family witnessed - to say the least.

So you didn't yell, your complaint was registered, you got a follow up. I fail to see what's interesting about that. I never said that people never do anything wrong as CMs, I just said that yelling at people for something you're taking offense to isn't appropriate.

Oh - and by the by...a ten second internet search for WDW arrests revealed this:

http://www.cbsnews.com/8301-504083_162-6052823-504083.html

Ok... I'm not getting your point here. So Disney hired a guy who turned out to be a pervert, and that somehow makes it OK for people to scream at other CMs, who most likely are not people who engage in such illegal acts? Because this guy had child porn, you can yell at a CM who doesn't treat you like you want to be treated or because you feel you're wronged? Call me crazy, but I wouldn't put a CM who shuts down a M&G before your kid can get an autograph, a CM who tells you there are no available tables at dinner, who tells you to move off a parade route by 10 feet in the same level of awful as a guy who has kiddie porn. That's just ludicrious.

Nobody is saying Disney people are incapable of making mistakes, only that just as I'm sure you wouldn't want somebody to get in your face and scream at you when you screw up, a Disney person doesn't either. And while you can reasonably expect that if you screw up, nobody will attack you for it, so should a Disney employee, especially since they may just be doing their job and following policy. That the respect a person gets doesn't suddenly get yanked away because you're upset you didn't get what you want.

Maybe - just maybe - WDW has inadvertently hired at least one person at WDW who was truly a nasty criminal. They might have hired at least one person who committed a nasty crime while employed by WDW.

Nobody here has shared a "nasty crime" that has happened against them by a CM. And saying they could have done some nasty crime outside of WDW while employed by WDW goes to show that it's OK to scream at people is just not rational. A place where I worked a guy was arrested for beating another man nearly to death... So if somebody's turkey isn't how they like it, because of what he did and the possibility I could be a criminal makes that OK? The fact that I'm somebody's wife, somebody's mother, somebody's daughter, somebody's friend, a human being... That doesn't matter. I could be a criminal, so scream away?

I've had enough now.

Probably a good choice since, sorry, some of what you're saying makes no sense. At all. Most people know that screaming at somebody else is just plain wrong. I don't know why you're going to such lengths to defend it.

 

[NonScents]

I blame free dining.

LOVE it!

 

[Guyton dis lover]

I know how to yell at people I was in the Army for 20 years. But folks you get more with sugar than you do with salt. If someone yelled at me I would ask them in a very nice way not yell, Please tell me what you want me to do and then I would get the CMs name and I would report them. There is no reason to raise your voice at some one unless it is a safety issue that needs direct action at that time.

 

[SIMJUN]

I started this thread to ask people not to yell at cast members that are simply doing their job, and for the most part doing it with a smile in spite of having to deal with rude guests.

Sadly, it seems to have veered away from that original point.

 

[SIMJUN]

Not sure if Mickyluvr misunderstands the point of my post or not.

I am not talking about yelling to cast members to attract their attention in a dangerous situation.

I am talking about yelling at Cast members for doing their job correctly, eg, if your kid is too short for a particualr ride, don't yell at the cast member, it won't change anything and you look like a complete jerk, AND you are setting a very bad example to your kid. Similarly if the a character attendant tells you the line is closed for a particular character, the line is closed, and it isn;t upto the character attendant to re-open it. She or he is working to a strict timetable given to them.

By yelling, I mean raising your voice in angry manner.

 

[Oglet]

I started this thread to ask people not to yell at cast members that are simply doing their job, and for the most part doing it with a smile in spite of having to deal with rude guests.

Sadly, it seems to have veered away from that original point.

There are three things that are certain in life.

1. Death
2. Taxes
3. Posts going way off topic on the Dis

 

[mom2maggie]

There are three things that are certain in life.

1. Death
2. Taxes
3. Posts going way off topic on the Dis

I love french toast!!!!!!!!!!!!

We were talking about breakfast, right?

 

[PixieDustandEeyore]

Thank you

 

[caitlinsmom]

I witnessed a woman in Guest Relations at the MK on Weds trying to get a refund because "there is nothing to do here and my child doesn't ride rides". She was very upset that she couldn't just walk in to BBB and CRT and get in.
The child in the stroller who had to be at least 6 looked mortified.

 

[BillBrasky]

*A man at CP going up to Tigger and demanding (I kid you not) he bounce on his tail and when he didn't, loudly saying that "he gets it" and that the whole thing was bull*. When he was told he had to tone it down or leave, we all heard how far he came and how much he was spending and that they just had to deal with his behaviour because it's what he's "paying to do."

If he had just bounced on his tail I would have smiled and sat back down at my table. I was right, it is all bull*.

 

[Disney Gator]

I worked at WDW as a Cast Member while I was in college and I got yelled at a few times. It was unpleasant, but I would like to thank those people for preparing for my career as a police officer where I get yelled at for doing my job every day.

On a side note I still go out of my way to help people when I can just like I did at WDW. It was a great customer service experience. It taught me how to remain calm even with the most irate people yelling at me and it also taught me that being nice can accomplish a lot more than being mean. Of course I still have to get mean at work sometimes, but I always start out being nice and don't get nasty until I have to.

 

[disfan07]

My family has been to WDW about 15 times and to DL about 5 times. Not once have any of us yelled at a CM.

We've encountered some issues with certain things but we've always talked NICELY and POLITELY to the CMs and have always gotten them resolved and a few times we've even gotten some unexpected surprises (room upgrade, FPs, gift cards, etc) But we never asked for anything and I think we got those things BECAUSE we were polite....not necessarily because of the issues we had. I just don't understand where yelling gets you.

But we've also never encountered the extremely rude CMs that seem to be frequently mentioned on these boards.

This country has so many entitlment issues. I think that's the new epidemic.