Does David's tell you if the renter cancels?

[MICKIMINI]

Anyone else thinking about canceling upcoming reservations booked with David’s and just refunding the 70% already paid? I know there is a contract, but since David wasn’t bothered that he was breaking my current contract by not wanting to give me my remaining 30%, it appears contracts don’t really mean much with his company.

I honestly have zero faith left that I would actually see the remaining money, or that he will be in business come November.

You can offer that scenario to the broker, but doubtful he'll want to lose his cut if it is not know whether the resort will be open or not. I have October and January rentals and will be considering the same. Regardless of how you approach it I would put all correspondence in writing so you have a good record - email can be a beautiful thing! Yikes!

 

[Mumof4mice]

Didn’t think of that. I could be in that boat as my renter doesn’t check in until August. Now, I would certainly let the renter keep the reservation and eat the 30%, but since we have no contact info, I am not sure I would even be able to let them know.

Their contact information would have been supplied to you to make the booking. Look for it in the rental information email you received from David's.

 

[Amymouse13]

I have/had split stay in April. I contacted David's to cancel but have not heard anything from them-. Checked this am and 1/2 of stay is cancelled. Should this autorefund the dining plan those days (does Disney auto refund if lodging is cancelled)? No idea if I'm getting money back or what's going on...

 

[Cyberc1978]

I have/had split stay in April. I contacted David's to cancel but have not heard anything from them-. Checked this am and 1/2 of stay is cancelled. Should this autorefund the dining plan those days (does Disney auto refund if lodging is cancelled)? No idea if I'm getting money back or what's going on...

If a reservation with DDP is cancelled then the DDP wil be refunded back to the same payment used.

Regarding getting money back, there have been a lot of talks and a lot of opinions so dont know where you stand in that. Have you looked in your contract so see the terms of what happens if you ask to cancel?

 

[Amymouse13]

If a reservation with DDP is cancelled then the DDP wil be refunded back to the same payment used.

Regarding getting money back, there have been a lot of talks and a lot of opinions so dont know where you stand in that. Have you looked in your contract so see the terms of what happens if you ask to cancel?

David's contract has been talked about sufficiently, but I did mention rebooking prior to losing money, but honestly atm I'm more stressed that my husband's office is closed indefinitely. I'd like my meal plan money back... Don't see it on credit card at this point. I'm waiting to see what Disney does re closures then proceed. If Disney is closed I'll file with credit card as David's probably will be out of business by end of month.

 

[Cyberc1978]

David's contract has been talked about sufficiently, but I did mention rebooking prior to losing money, but honestly atm I'm more stressed that my husband's office is closed indefinitely. I'd like my meal plan money back... Don't see it on credit card at this point. I'm waiting to see what Disney does re closures then proceed. If Disney is closed I'll file with credit card as David's probably will be out of business by end of month.

When you got the meal plan did you provide your CC info to the owner or how did you pay for it?

I do hope that Davids and other brokers are able to ride this off and find a solution for everyone.

 

[Amymouse13]

When you got the meal plan did you provide your CC info to the owner or how did you pay for it?

I do hope that Davids and other brokers are able to ride this off and find a solution for everyone.

Provided my credit card. I'm not sure when lodging was cancelled so I'll just wait and see about refund on dining. May be delay with cc company.

 

[jkevinmcg]

I canceled a rental for a renter I had. They had the dining plan. I was told by Disney that it would take 7 to 10 days to get the credit back for the dining plan

 

[boardwalk prof]

Based on the statement from David's it doesn't appear they will be refunding the $4.50 per point of the renter's money that went into David's pocket. Asking owner's to "put your contract...aside and work from your heart" when David's doesn't appear to be willing to do the same seems to me be at the very least incredibly disingenuous.
Disclosure: I don't have any points rented, either as an owner or renter.

 

[Marionnette]

Based on the statement from David's it doesn't appear they will be refunding the $4.50 per point of the renter's money that went into David's pocket. Asking owner's to "put your contract...aside and work from your heart" when David's doesn't appear to be willing to do the same seems to me be at the very least incredibly disingenuous.
Disclosure: I don't have any points rented, either as an owner or renter.

Would you mind providing a link or screenshot of that statement?

 

[quandrea]

I think this whole mess proves why Disney encourages us not to rent our points. We’ve rented quite a bit in the past, but I’ll never rent again. Rather lose the points or gift them to family. We always knew renting was a risk, but I used to think more along the lines of a renter trashing the place or skipping town without paying the hotel bill. This mass cancellation was not on my radar. I too think the rental market is going to tank. Thus why I believe the bending of borrowing and holding rules will not cause a huge inventory problem—we will once again see more points expire, like in the days before commonplace renting.

 

[DGsAtBLT]

I think this whole mess proves why Disney encourages us not to rent our points. We’ve rented quite a bit in the past, but I’ll never rent again. Rather lose the points or gift them to family. We always knew renting was a risk, but I used to think more along the lines of a renter trashing the place or skipping town without paying the hotel bill. This mass cancellation was on my radar. I too think the rental market is going to tank. Thus why I believe the bending of borrowing and holding rules will not cause a huge inventory problem—we will once again see more points expire, like in the days before commonplace renting.

What about gifting them to a former renter? Just kidding .

But seriously, I have to think renting points skews way more to those who are familiar with the online Disney community than your average Disney stay. This is not going to be forgotten, by owners or by renters. With heavier discounts possibly coming, and the recently increased prices to rent on top of all this mess, I see the rental industry taking a big hit.

 

[fsjking]

Based on the statement from David's it doesn't appear they will be refunding the $4.50 per point of the renter's money that went into David's pocket. Asking owner's to "put your contract...aside and work from your heart" when David's doesn't appear to be willing to do the same seems to me be at the very least incredibly disingenuous.
Disclosure: I don't have any points rented, either as an owner or renter.

I think they know they are about to get a lot of chargebacks taken out of their account and are doing whatever they can to stay solvent. I don't think there's any way they can survive this unless they can just absorb the losses and somehow this niche industry keeps going, but I understand the decision they are making on a business level.

 

[quandrea]

What about gifting them to a former renter? Just kidding .

But seriously, I have to think renting points skews way more to those who are familiar with the online Disney community than your average Disney stay. This is not going to be forgotten, by owners or by renters. With heavier discounts possibly coming, and the recently increased prices to rent on top of all this mess, I see the rental industry taking a big hit.

Yes. I agree. As a dvc member and renter, I’d never rent myself, no matter what. The odd times I’ve needed accommodation, I go cash through central reservations or book a dvc discounted cash room.

 

[Kaufeegurl]

This is the statement from David's which you can find on the home page of the website - @Marionnette I see nothing about them keeping their 4.50 fee. I actually think it is a very classy statement and I truly believe that David's (and all other reputable rental brokers) will try extremely hard to make sure that both renter and owner come out of this satisfied with the resolution. These are extraordinary times and businesses like David's cannot survive without their good reputation intact. I also believe there will continue to be a strong rental market going forward; albeit contract language will almost certainly change.

"A message to our guests and owners
We understand the severe impact that the COVID-19 virus is having.
Here is what we hope to accomplish over the next few days (maybe weeks).
If you are a guest, please wait for us to contact you. We will work with your owner to verify point status and then contact you with available options. This could be a rebooked reservation, points for a future reservation, or possibly a refund dependent on the owner’s current financial status. We may, in some circumstances, be able to re-rent points to allow for a refund situation. Each case will have its own set of variables. We promise to do everything we can to ease this unprecedented situation.
If you are an owner, please wait for us to contact you. We ask that you put your contract with the guest aside and work from your heart. Let your conscience be your guide. Depending on the status of your points, we will ask you to rebook the reservation, offer the points for a future reservation, offer a refund of the monies sent to you if you are financially able to, and let us re-rent your points. We do not intend to leave any owner "holding the bag."
Our commitment to you is as follows;

We will be in contact with each and every owner
&
We will be in contact with each and every guest
Due to this unprecedented situation, we are not equipped with the resources to do this in our usual timely fashion. It may take weeks to sift through all of the cancelled reservations. Yet, we remain committed to replying to each message we receive. We ask that you don’t send more than one email; every email sent takes resources away to sort through. Abusive language will not be tolerated.
Thank you for your support and your loyalty. We will keep you updated throughout this dynamic situation as events unfold."​

 

[boardwalk prof]

Would you mind providing a link or screenshot of that statement?

David's statement is on the home page of their website (dvcrequest). Its title is "A message to our guests and owners". You can't miss it.

 

[Marionnette]

David's statement is on the home page of their website (dvcrequest). Its title is "A message to our guests and owners". You can't miss it.

It doesn’t mention anything about David’s withholding their $4.50/pt. commission in the event that they refund the renter.

 

[MICKIMINI]

Maybe I've been "cheap" putting my son and DIL in a studio...they will be upgraded from now on.

 

[foreUT]

This is the statement from David's which you can find on the home page of the website - @Marionnette I see nothing about them keeping their 4.50 fee. I actually think it is a very classy statement and I truly believe that David's (and all other reputable rental brokers) will try extremely hard to make sure that both renter and owner come out of this satisfied with the resolution. These are extraordinary times and businesses like David's cannot survive without their good reputation intact. I also believe there will continue to be a strong rental market going forward; albeit contract language will almost certainly change.

"A message to our guests and owners
We understand the severe impact that the COVID-19 virus is having.
Here is what we hope to accomplish over the next few days (maybe weeks).
If you are a guest, please wait for us to contact you. We will work with your owner to verify point status and then contact you with available options. This could be a rebooked reservation, points for a future reservation, or possibly a refund dependent on the owner’s current financial status. We may, in some circumstances, be able to re-rent points to allow for a refund situation. Each case will have its own set of variables. We promise to do everything we can to ease this unprecedented situation.
If you are an owner, please wait for us to contact you. We ask that you put your contract with the guest aside and work from your heart. Let your conscience be your guide. Depending on the status of your points, we will ask you to rebook the reservation, offer the points for a future reservation, offer a refund of the monies sent to you if you are financially able to, and let us re-rent your points. We do not intend to leave any owner "holding the bag."
Our commitment to you is as follows;

We will be in contact with each and every owner
&
We will be in contact with each and every guest
Due to this unprecedented situation, we are not equipped with the resources to do this in our usual timely fashion. It may take weeks to sift through all of the cancelled reservations. Yet, we remain committed to replying to each message we receive. We ask that you don’t send more than one email; every email sent takes resources away to sort through. Abusive language will not be tolerated.
Thank you for your support and your loyalty. We will keep you updated throughout this dynamic situation as events unfold."​

Since Chargebacks are immediately taken from your account, I bl the brokers will be moving heaven and earth to respond to their Guests/Renters within days, rather than weeks. This is purely my opinion, but even intimating it might take "weeks" to solve a time-sensitive situation reflects poorly on your ability to respond and panics ppl to take more dire actions than they might have. What a miserable position for everyone, Owners/Renters/Brokers.

 

[jkevinmcg]

Just received an email from David's. They thanked me for cancelling and refunding, and told me that the renter will be getting 100% back.