I have read the past several pages and I also read what others had posted and my main point being that I have been in the travel industry and have traveled all over the world not just "The World"

I have seen filthy rooms, broken chairs, horrendous service or no service at all.
I have been to Disney World over 25 times, I lose count sometimes.
But my thoughts are that the GUESTS are the ones that have changed more than Disney itself. Now I am not saying that they didn't experience those things but when my customers came back and said they didn't get an upgrade, and the service was terrible. My question was "Why was it terrible because you didn't get a free upgrade?" That isn't terrible service, you got what you paid for. If you wanted that higher category room you should have paid for it so that way it was guaranteed.
I have read many times on this board of people complaining that they didn't get that "Disney Pixie Dust" I took that as well I wanted something for free so since I didn't get it I am going to complain and then I will get something because of it.
I see it everyday as I sit here at my desk and work with people and I am not just talking Disney here either.
Now I can understand that if a chair is broken or rug ripped up, bed sheets dirty etc. Those are important things but I would have called down right away and had it taken care of. About 5 years ago staying at Coronado Springs there was a lizard that had crawled into our room and our bed and on my leg!! So not fun, this happened at about 12:30am, they had someone come in within 20 mins and take care of everything. He was very nice and they also did not kill the lizard, he got a sticky pad thing and caught it and he let it go outside.
Have there been times when I didn't get the room I had REQUESTED, yes but again it wasn't poor service I just didn't get something that I REQUESTED.
Many of my customers forget about that. I of course do whatever I can to make their trip magical, but certain things are on a request basis only, unless you want to pay for it.
I did not mean to offend anyone, I think this conversation is important and EVERYONE is allowed to have their own thoughts, we all don't have to agree.
I was also trying to point out some of the positives that Disney still does not charge for, that other theme parks do, they are more of an added value.
I am not saying Disney is perfect, because it is not, but I guess I don't see it when I travel there. I don't look for the negative when I go there. Do I sometimes run into someone who is not as friendly well yes, but isn't everyone allowed to have an off day? I know I have them haha!
I am a huge people person and enjoying talking with the CM's but sometimes they aren't in the mood to do that, they have a job to do as well, they are on the clock working.