inaminute said:
I flew SWA last month for the first time since they instituted the new boarding passes. It was horrible. I had no computer access on the return flight, so was unable to print out the boarding pass ahead of time. I wasn't too concerned, though, as I had to be at the airport four hours early. DH was flying out on a different airline. I got assigned the B group--four hours ahead of time! So, in order to make sure I got to sit by a window (a necessity for reasons I'd rather not go into here) I had to stand in that stupid line for nearly two hours. Not because I felt it was necessary, but because as soon as the flight before ours left, people started lining up! It was ridiculous!
I won't fly SWA unless it's an absolute necessity. The new boarding pass system has done it for me. It gives people with computer access an unfair advantage.
First off there are a few things I would like to suggest to you....
Computer access- You do NOT have to have a computer at your fingertips.
1. Have a friend or family member check you in 24 hrs in advance if you are NOT near a computer.
2. You do NOT have to have a printer. Just check in on-line(yourself or friend) and you can just re-print your "A" boarding pass at any kiosk or skycap at the airport.
3. As long as you have an "A" boarding pass (44 of them) you do NOT have to stand in line at all.
I ONLY fly Southwest, I travel at least 2x a month Orlando to Pittsburgh. I have not paid more than $97 total for non-stop flights(DING fares). You can change flights,times,etc and not be charged $50-$75 for every person like the legacy airlines(Delta,Continental,US AIR,etc) charge you.
As long as you check in 24 hrs in advance for your flight I guarantee you will get an "A" boarding pass, and you will NOT have to stand in line at all for pre-boarding. Just wait until most "A" people have got on the plane and then get in line.
I have never gotten to MCO or Pittsburgh airport more than 90 minutes before my flight. Also with an "A" boarding pass, you can, most of the time, avoid the "screaming" babies, young seat kicking kids,etc because they get on the plane first with "pre-boards".
Southwest's customer service, and there DING fares put the legacy carriers to shame. I really doubt Southwest will change there system in 2008.