You might also just want to preemptively reach out to your CC company to see if they blocked the transaction attempting to protect you. You can also try to contact UT via chat, I needed to modify the tickets I bought last week and while I didn't get a response from chat yesterday I did get an agent this morning who handled my request.I bought tickets for my 2023 trip from Undercover Tourist 2 days ago. Got an email saying there was an issue with my card (that I've used to book both hotel and flights and buy other stuff in the days before and after) and to email them back to confirm a time for them to call me, with no option to call them. Then they didn't call. Super frustrated, as the discount is hundreds of dollars and obviously a limited time option. I dont want to buy elsewhere as they charge 5% to refund, which is over $100, but don't want to lose the discount either if this doesn't get processed in time.
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