We just got back from a Business Class stay in Rm 9622 from Dec 20-30. It was great, no problems with the room. Housekeeper Migdalia was wonderful. The lounge is open from 7A-10A and had a selection of berries, melon cubes, yogurt, milk, tea, coffee, cereal, bagels and danishes each day; in the evening it is open from 5P-9P with beer, wine and sangria during all evening hours and meat cheese and chips from 5-7 and cookies and chips from 7-9. Also, soft drinks were on hand during all open hours to consume in the lounge or take back to the room or pool. The lounge is staffed by concierge employees (who cannot take tips, BTW) and are available to help with concierge issues. I would stay again in a heartbeat.