Resort Thread Disney's Club Level (CL) Thread

We checked into the BC CL in December, we did not do online check in. When we arrived we were brought upstairs to CL. We received our welcome drink and the Cast Member said "Would you like to pay the balance of your bill with the credit card on file?" I asked how much the bill was, he said $1300.00. I paid the entire bill off in November, so I was shocked. It took them about 30 minutes to finally figure out the I had no balance. (I don't think they believed me). This is one of the reasons that I don't do online check in.

So, just a word of warning.

We will be back Nov 14-21 at the BC GV CL. I will pay this off before we leave home and hopefully we don't have this same problem again!!



:rainbow::rainbow::rainbow::rainbow:

How frustrating, especially while you waited for them to figure out that you were correct.
I had a concerning experience, too.
The last time we were at the YC, our information was sort of "merged" with another family. I caught it at check in, it was a worrisome type of error. It took the CM's a good while to sort out. They did give us a small resort credit because of the trouble.
I received some emails meant for the other family for awhile after returning, but I worked with Disney IT to get that stopped.

After all that, I don't mind taking a minute to look over everything carefully. ::yes::
 
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The IPO sends a form either as soon as you book your stay OR within 190 days of your stay. The email is pretty immediate if you book after the 180 day mark. The form asks what types of reservations you need, special activities that are available at your hotel etc.
Wow! I booked BC CL about a month ago and have never heard from them..
 
Wow! I booked BC CL about a month ago and have never heard from them..

It's not unusual at all to not get one. Disney's IT isn't the best in the universe. :)
I always send the IPO an introductory email when I book. I don't wait to hear from them anymore. I include our last name and our reservation # in the subject line.
It gets the ball rolling, and allows me to ask any questions I might have.
Just in case you didn't know, the BC, YC and BWI are all assisted by the same IPO. The address for the Beach Club IPO is in post# 2 of this thread. They are always happy to hear from guests once the guest has a confirmed booking.

Hope this helps, and happy planning.:goodvibes
 

Our rooms have almost always been ready when we arrived because our flights usually landed at around 1:00. (We did have long waits for our suites at AKL, every time we stayed there, way past normal check in.) Anyway, next month we have an early flight that lands at 10:20. We will be taking ME per usual and I was just wondering what the chances are of our room being ready by 12. We have a CL LV room at BC if that matters. Would online check-in make that more likely? One reason I prefer to check in there is that Neil always makes my daughter a special birthday button (she will turn 20 on this trip) and it is fun to receive it in person. So, if online check in does not make the chance of the room being ready early, I would rather just do it there.

Does anyone have any input on this? If you have done online check-in was your room ready early? Thanks.
 
We booked AKL in October and haven't heard. Our booking isn't until Oct but think I might drop them a email.
 
Does anyone have any experience when the Kilimanjaro Club is moved to the Presidential Suite when the lounge can't be used? How much of the suite is open to be used or how much is closed off? Do they open the balcony as part of the lounge when it is in the suite or is the balcony off-limits?

We booked AKL in October and haven't heard. Our booking isn't until Oct but think I might drop them a email.

I wouldn't worry too much about it. The work should be over long before October.
 
Does anyone have any input on this? If you have done online check-in was your room ready early? Thanks.
Someone else will have to chime in on online check in.
I've given the IPO my arrival info by email and my room was ready early. (I was arriving at noon.)
You certainly could do both, online and an email noting your aprox arrival time. :goodvibes
 
I've never filled out an IPO itinerary planning form in my life. But I think they could be useful if you have a list of ADRs and you know exactly the dates and times you want. Or if you want a ton of recreation, golf, stuff like that. For the average guest I think it's overkill. Like many have already mentioned, most common requests and questions can be easily handled through email or over the phone. :D
 
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Pardon my naivete but what do you guys usually say in the body of your email? Your confirmation number and arrival information if you have it? Room requests?

Also, my son is 3 and still likes warm milk in the mornings and before bed. Should I ask for a microwave or is there one in the lounge to utilize? Thank you :-)
 
Pardon my naivete but what do you guys usually say in the body of your email? Your confirmation number and arrival information if you have it? Room requests?

Also, my son is 3 and still likes warm milk in the mornings and before bed. Should I ask for a microwave or is there one in the lounge to utilize? Thank you :-)

Hi mimi,
I put my last name and confirmation # in the subject line.
In the email I introduce ourselves, and make a room request if I'm ready to do that. I ask questions or anything else I want to mention.
You certainly can ask the IPO if they have a suggestions for warming your son's milk.

Feel free to ask any questions you like here, too.:flower:
 
My sister and I are staying at BWI for the first time next month for my 40th B-day. Just wondering if anyone knew what the offerings are in the lounge in the middle of the day and the snacks in the evening? Do they change daily?

TIA
Erica

I can't help with the offerings, but I wanted to say I hope you have a great time at BWI CL :).

Our rooms have almost always been ready when we arrived because our flights usually landed at around 1:00. (We did have long waits for our suites at AKL, every time we stayed there, way past normal check in.) Anyway, next month we have an early flight that lands at 10:20. We will be taking ME per usual and I was just wondering what the chances are of our room being ready by 12. We have a CL LV room at BC if that matters. Would online check-in make that more likely? One reason I prefer to check in there is that Neil always makes my daughter a special birthday button (she will turn 20 on this trip) and it is fun to receive it in person. So, if online check in does not make the chance of the room being ready early, I would rather just do it there.

We've never done OCI so I can't comment from experience, but my guess is that it would be a 50/50 chance either way (I agree with gwynne that it's more of a preference than anything else). One thing that can be a benefit to having your room ready early is to not have any requests. If there's nothing in particular you want as far as room location, etc., I think you have just as good of a chance having your room ready early by waiting to check in at the resort as you do with OCI (this is just my opinion). You could also email IPO and let them know your approximate arrival time as that might help ;). Good luck!

I like to check in in person, so that's what we do. I'd rather make sure everything is set while I'm at the desk. Things like making sure they have the correct CC, asking any last minute questions and picking up our packet. I caught a rather concerning error while checking in a few trips back. I was glad I was able to point it out and the CM's went to work correcting the error.
I always let the IPO know how we will be arriving and approximately what time by email ahead of time. I usually do that a couple of months or so before we arrive. I also let them know our departure plans.
I'm not a big fan of the multi-sheet information form that some of the IPO's send out. It's long, and most of it is irrelevant to our needs. I've found brief emails about our travel plans are a great alternative and much are much easier and quicker.

Hope this helps, and happy planning!:goodvibes

Us too! I prefer doing check in at the resort as any problems that might arise are easily handled at that time, rather than trying to correct it later (which, from what I've read, happens more times than it should, IMO :().

I'm also not a fan of the multi-sheet info that's sent out. I have never found any of it to be relevant to us, either, so I've never filled it out.

We checked into the BC CL in December, we did not do online check in. When we arrived we were brought upstairs to CL. We received our welcome drink and the Cast Member said "Would you like to pay the balance of your bill with the credit card on file?" I asked how much the bill was, he said $1300.00. I paid the entire bill off in November, so I was shocked. It took them about 30 minutes to finally figure out the I had no balance. (I don't think they believed me). This is one of the reasons that I don't do online check in.

So, just a word of warning.

We will be back Nov 14-21 at the BC GV CL. I will pay this off before we leave home and hopefully we don't have this same problem again!!



:rainbow::rainbow::rainbow::rainbow:

Definitely not a good way to start your trip! I'm glad everything was taken care of, however, I don't think it should have taken 30 minutes to do so :sad2:. Hopefully your November trip will go a lot smoother.

How frustrating, especially while you waited for them to figure out that you were correct.
I had a concerning experience, too.
The last time we were at the YC, our information was sort of "merged" with another family. I caught it at check in, it was a worrisome type of error. It took the CM's a good while to sort out. They did give us a small resort credit because of the trouble.
I received some emails meant for the other family for awhile after returning, but I worked with Disney IT to get that stopped.

After all that, I don't mind taking a minute to look over everything carefully. ::yes::

I agree, taking a few minutes to look at everything carefully is worth it :thumbsup2. I just can't believe your information was combined with someone else's, there's no excuse for that, IMO! Good thing you caught it right away as it might have been more of a nightmare to get it figured out had it not been caught until later. We've never done room charging and while I have thought about it, after reading so many horror stories of problems, I'm glad we don't! I'd much rather pull out my cc every time I want to buy something than go through the hassle of correcting a problem later.

It's not unusual at all to not get one. Disney's IT isn't the best in the universe. :)

I agree. I'm not sure why it's so hit or miss as to who gets the welcome emails and who doesn't :confused:.

We booked AKL in October and haven't heard. Our booking isn't until Oct but think I might drop them a email.

You most certainly can email them anytime :).

You certainly can ask the IPO if they have a suggestions for warming your son's milk.

Feel free to ask any questions you like here, too.:flower:

:thumbsup2
 
Our reservations aren't until November, our first time in AKL CL. I emailed today and got a response today! I asked about the DVC Villa construction and the CL construction. I was told all the reno would be completed this summer. I also asked if the Concierge would contact me in time for me to start planning, ie, booking ADR's and they said I would get a form/letter at 190 days out. Very helpful, so far. :) Been wanting to try CL for a long time. Have done the paradise pier lounge in CA twice.
 
Pardon my naivete but what do you guys usually say in the body of your email? Your confirmation number and arrival information if you have it? Room requests?

Also, my son is 3 and still likes warm milk in the mornings and before bed. Should I ask for a microwave or is there one in the lounge to utilize? Thank you :-)

Regarding the microwave, you can request one delivered to your room (I'm 99% certain on this). You can e-mail IPO and ask for that note to be added to your reservation (or they'll reply that I'm wrong and that's not an option). There is not a microwave in the lounge for guest use. An alternative to a microwave could be to get some hot water from the Nescafé machine thing and use it to warm up a separate cup of milk. BTW, I'm also pretty sure the lounge has milk cartons in the back upon request if you don't want to worry about buying milk somewhere else. August is a great time to be at Poly, hope you have a great trip.
 
The 50 best hotels in the USA by US News and World Report: http://travel.usnews.com/gallery/the-50-best-hotels-in-the-usa-2016/

The Four Seasons Orlando Walt Disney World made the list at #34!! No surprise there. :cloud9: I need another stay soon!

No Disney resorts on the list... also probably not a surprise. :littleangel:

My wife and I spent a long 10-year anniversary weekend at FS last August, frankly I think it was your trip report that perked my interest in staying there as I probably would never have even looked into it on my own. While I said to myself it would just be a one-time treat, I've priced out a few vacations since (just because) and depending on the views and season, it can be cheaper than some CL's! It was definitely a different kind of Disney trip and it wouldn't be a regular place for our style, but wow, we really loved it.
 
A lot of opinions on the whole online check in topic above, but just wanted to add a quick angle from our view (obviously won't be the same for everyone). One reason we don't do OCI is we enjoy the chance to spend a few minutes chatting with the CL CM during check in, introducing ourselves, getting to know them brielfy, etc. Never know if you might need something during your stay, help with a reservation, a room, etc, and it never hurts to be friendly. Depending on shifts and rotations you may end up seeing that CM or group of CM's multiple times a day, every day, as you come and go. As we've stayed Poly CL multiple times now we've had the chance to get to know a few of the regular (and nicer) CMs, both at the desk and in the lounge, and that has enhanced the enjoyment and value of our CL stays. We also use our trips to really try to reinforce good manners and habits with our son, pleases and thank you, aloha, mahalo, etc, in a service oriented environment, so something as simple as the 5-10 minutes checking in is part of setting that tone, in a simple, perhaps silly, way.
 














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