Disney's $1 billion dollar bet on magical wristband - Wired

[Cormoran]

We probably don't differ in opinion as much as you think...

My point is that Disney needs...nor warrants any cheerleaders or defenders here.

And my "hesitations" apply specifically and almost exlcusively to the current and recent management of wdw...not Disney as a whole. They are doing some great things... I think their management of Star Wars - to be fair - has been fantastic...and I'm a tougher critic there. Other than feet dragging on park projects. Which is again hard to dispute.

But wdw is under a "enoughs enough" kinda stance. As in "you've gotten enough for what we want you to pay... So anything else will be more"

There are 100 stories/angles/ and arguments - both sides- to illustrate the contention there...I can't spell it out in 3000 words for the 50th time...

Just realize that the "haters" are often on the High end of experience, knowledge, and financial investment of the wdw clientele. The veterans...

We (I think) are worried that its going to a place where it will just be another overpriced place... And it didnt used to be (or at least there was ebb and flow to the value)

And if that's because they took a short term approach and mortgaged the quality foundation by letting the place become a broken down cash cow...

Then I can only pity those that ignord the canaries and continued down the mine shaft.

I just don''t see the guests benefiting from MDE no matter how Disney spins it. I thought the Wired article was written to try getting more people to be impressed by the technology. Somehow, I don't think it's working. There are always going to be apologists who will accept everything Disney does, but I also think there are a lot of cynics who will regard MDE as nothing more than a tracking and control device.

 

[rteetz]

They seemed chunkier than the magic bands... I did a side by side comparison a few months ago and something was different.

Either way... They haven't done an integration on the ship... Don't know if that's cost, logistics, or incompatibility

I can see it happening soon tho. RCL just did a magicband look a like called wow bands on their new ship.

 

[wallrock]

Any organization that implements a new technology like NextGen will always put the fresh face on and state "it's here to improve the service you purchase". Those same well-to-doers will also conveniently leave out the potential negative aspects of what the customer may have to give up to get that experience.

While some may enjoy the 'benefit' of direct check-in and having everything set, the greater 'benefit' to the company are the potential savings by putting some poor bloke out of a job to save the guest twenty minutes of time (time, by the way, that can be best used in a gift shop).

Automate everything and the special touch (some call it 'pixie dust' around here) that can't be predicted, computatively analyzed or categorized goes away. There are countless examples about guests patting a cast member on the back for doing something out of the ordinary. No need to do that anymore when so much of your time there can be easily predicted (I'm sorry, planned).

There will be some that desire to be fully tracked and channeled from the moment they wake up on departure date, travel to the airport, land, herded off to the next Magical Express shuttle and greeted by first name around every corner they turn. Others prefer to wait and see what the day brings.

Vacation used to be something that allowed you to escape from the daily grid where the employer governed your daily routine. Going down this road vacation will simply be transferring that governorship to another party - and that party wants every nickel, dime and quarter in your pocket.

I'm sure some may think I'm being overly dramatic, but for me there's no appeal to getting off the plane at MCO with The Mouse already knowing I'm there and knowing exactly what my schedule will be for the next X number of days. There's a lot on MDE that I can forego at the moment in terms of scheduling or providing personal information, and it may remain that way for the foreseeable future, but more and more me and others like me will be pushed to the side in favor of those who adhere (dare I say surrender?) to the system. We're already seeing it with the FastPass process. Soon, if I'm not wired in, I can kiss every service I have now goodbye.

Again many may prefer this approach. For me, I miss the days when I didn't have to make dinner reservations six months in advance. Growing up, part of the adventure of a Disney trip was the bit of mystery that surrounded it - you truly didn't know what you were going to do that day because the choices were wide open. It felt like, you know, vacation...

I'm not implying that anyone should blame themselves for taking advantage or even championing this service, but don't be surprised or upset when the slightest deviation in your itinerary occurs and those algorithms don't spit out the solution you desire.

Sound to me like the execs saw WALL-E and decided that the Buy-N-Large approach to customer service was a good idea.

 

[DDLand]

Dear customer,

Disney is great, they do nothing wrong, you have no right to criticize...your instincts and/or perceptions after decades and 100s of thousands of dollars of patronage are just flat wrong...the dividend says so.

You should give them all your money.

Sincerely,
Disney Apologist

(I'm translating...loosely.

Expertly using their technology to create beloved experiences...that's a good one)

That's a good one. I've shown you mounds of evidence that the vast majority of rides have reopened. That there are a plethora of new rides. There's also the fact customer satisfaction is high for Magic Band.

I would say there are two areas in which Disney has declined:
1) Staff vetting and training. I think that Eisner really screwed things up and it never recovered fully. Disneyland is better.
2) I'd say certain upkeep budgets have been more constrained then they should be. Disneyland is better.

Those are valid points. I also believe that guest value for dollar has dropped over the last decade or so. You're paying more for marginally more then what you were paying for a decade ago. The product on a whole is better. (except for Adventure Club's Cult following) Just not good enough to make excuses for the price increases. What justifies them is solely what the people are willing to pay. People's wallets have spoken. The prices were a bargain.

 

[rteetz]

That's a good one. I've shown you mounds of evidence that the vast majority of rides have reopened. That there are a plethora of new rides. There's also the fact customer satisfaction is high for Magic Band. Oriental Land is also planning to implement it. Aren't they ones who care so much about the guest? I would say there are two areas in which Disney has declined:
1) Staff vetting and training. I think that Eisner really screwed things up and it never recovered fully. Disneyland is better.
2) I'd say certain upkeep budgets have been more constrained then they should be. Disneyland is better.

Those are valid points. I also believe that guest value for dollar has dropped over the last decade or so. You're paying more for marginally more then what you were paying a decade ago. The product on a whole is better. (except for Adventure Club's Cult following) Just not good enough to make excuses for the price increases. What justifies them is solely what the people are willing to pay. People's wallets have spoken. The prices were a bargain.

I haven't seen anything that OLC is planning to implement it.

 

[DDLand]

I think it's not unreasonable to assume the FP+ and Magic Bands have added value to many people's day.

I've never really voiced how I feel about article and My Magic in general.

I was never one to play the FP system. I found the whole thing ridiculous and constraining. Now I don't have to.

I do admit I'm not one for early rising on vacations...

Does that mean it has helped everyone? Nope. Apparently there were people on here who were pretty intense. My family probably fits into this category. I'm more mellow and it fits my approach better.(my family is not generally a big friend of FP+) It's actually helped remove a lot of the stress out of my day. I have a game plan, and I don't have to worry about battling the crowds. Getting there on time is an issue. Of course, you'd still have to that anyway so I'm okay.

One oft overlooked advantage is not having to worry about different pieces of paper, registration, and key to the world cards in the parks. It's right on my wrist. It just eases my stress about losing all those different items. Especially when touring with the 10 under crowd.

Park admittance and room entrance are both speedier and more fun. I like it. The novelty never really wears off for me. There are the occasional 3 year olds that insist on doing the MB themselves... That's one real downside. Some kids have a hard time using the system. Parents can either take the band off or bend their kids arms in inhuman ways to get it to work. Neither are great. Still both these processes are generally more "magical." Also the park gates look great. I went to Disneyland and was shocked how ugly turnstiles are. They didn't seem bad before. Now it makes more sense.


Photopass works great. I love it. They just scan your wrist and it's over. I hated those stupid little cards they'd give you. I always felt like I lost them. Then you'd be stuck filling in like ten codes on the computer. Now you just buy them straight off your account with is great.

Is it a game changer? Probably not. Though this article seems to suggest more is on the way. I'll be eager to see what comes. Today I feel like it's a great system that further blends WDW vacations into a seamless experience that can be handled as much as possible online. Great! No more interaction time wasted with ticket people, check in staff, and guest relations. Removing unnecessary clutter that takes time away from what really matters. My vacation. I also think it's a major stress reliever for me. No more worries about losing tickets or rushing to attractions. I can have total peace of mind that lets me visit whatever I want.

It has had negative effects. Crowds on D Tickets have been worse. That's annoying. I also have lost some flexibility. I think in the end it's worth it.

 

[DDLand]

I haven't seen anything that OLC is planning to implement it.

I think it's in their big budget. Something for improving guest infrastructure. I'll check up on that and confirm.

Update: @rteetz so the wording is "developing hardware to enhance guest experience in the park." Or something to that effect. I thought I'd seen a reputable source back that up. I'll pull it because it's sketchy.

 

[Cormoran]

Any organization that implements a new technology like NextGen will always put the fresh face on and state "it's here to improve the service you purchase". Those same well-to-doers will also conveniently leave out the potential negative aspects of what the customer may have to give up to get that experience.

While some may enjoy the 'benefit' of direct check-in and having everything set, the greater 'benefit' to the company are the potential savings by putting some poor bloke out of a job to save the guest twenty minutes of time (time, by the way, that can be best used in a gift shop).

Automate everything and the special touch (some call it 'pixie dust' around here) that can't be predicted, computatively analyzed or categorized goes away. There are countless examples about guests patting a cast member on the back for doing something out of the ordinary. No need to do that anymore when so much of your time there can be easily predicted (I'm sorry, planned).

There will be some that desire to be fully tracked and channeled from the moment they wake up on departure date, travel to the airport, land, herded off to the next Magical Express shuttle and greeted by first name around every corner they turn. Others prefer to wait and see what the day brings.

Vacation used to be something that allowed you to escape from the daily grid where the employer governed your daily routine. Going down this road vacation will simply be transferring that governorship to another party - and that party wants every nickel, dime and quarter in your pocket.

I'm sure some may think I'm being overly dramatic, but for me there's no appeal to getting off the plane at MCO with The Mouse already knowing I'm there and knowing exactly what my schedule will be for the next X number of days. There's a lot on MDE that I can forego at the moment in terms of scheduling or providing personal information, and it may remain that way for the foreseeable future, but more and more me and others like me will be pushed to the side in favor of those who adhere (dare I say surrender?) to the system. We're already seeing it with the FastPass process. Soon, if I'm not wired in, I can kiss every service I have now goodbye.

Again many may prefer this approach. For me, I miss the days when I didn't have to make dinner reservations six months in advance. Growing up, part of the adventure of a Disney trip was the bit of mystery that surrounded it - you truly didn't know what you were going to do that day because the choices were wide open. It felt like, you know, vacation...

I'm not implying that anyone should blame themselves for taking advantage or even championing this service, but don't be surprised or upset when the slightest deviation in your itinerary occurs and those algorithms don't spit out the solution you desire.

Sound to me like the execs saw WALL-E and decided that the Buy-N-Large approach to customer service was a good idea.

Wow. This is a great post.

 

[clsteve]

That's a good one. I've shown you mounds of evidence that the vast majority of rides have reopened. That there are a plethora of new rides. There's also the fact customer satisfaction is high for Magic Band.

I would say there are two areas in which Disney has declined:
1) Staff vetting and training. I think that Eisner really screwed things up and it never recovered fully. Disneyland is better.
2) I'd say certain upkeep budgets have been more constrained then they should be. Disneyland is better.

Those are valid points. I also believe that guest value for dollar has dropped over the last decade or so. You're paying more for marginally more then what you were paying for a decade ago. The product on a whole is better. (except for Adventure Club's Cult following) Just not good enough to make excuses for the price increases. What justifies them is solely what the people are willing to pay. People's wallets have spoken. The prices were a bargain.

Plethora: a very large amount or number : an amount that is much greater than what is necessary

What is this plethora of new rides of which you speak?

NFL had a net new of one kiddie 'coaster with a dark ride replace and the expansion of a spinner. TSMM and Soarin' are just expansions of capacity.

Placed against the closures which are ongoing, it would seem plethora would be better used on the other side of the argument in the last 10 years.....not all the way back into the '90s, the last 10 years

One whole Park is almost a shell of itself. To the point of having to be propped up by Frozen Sing-alongs. Even if they started now, what are we talking 2021, 2022 to get it back to or above it's original state?

 

[DDLand]

Plethora: a very large amount or number : an amount that is much greater than what is necessary

What is this plethora of new rides of which you speak?

NFL had a net new of one kiddie 'coaster with a dark ride replace and the expansion of a spinner. TSMM and Soarin' are just expansions of capacity.

Placed against the closures which are ongoing, it would seem plethora would be better used on the other side of the argument in the last 10 years.....not all the way back into the '90s, the last 10 years

One whole Park is almost a shell of itself. To the point of having to be propped up by Frozen Sing-alongs. Even if they started now, what are we talking 2021, 2022 to get it back to or above it's original state?

Since 1999, LockedOuts chosen time frame, this is the list of new openings as best I can remember.

1) Wishes

2)Illuminations RoE

3) Soarin

4) Lights Motors Action

5) Mission Space

6) Ariel

7) TSMM

8) Everest

9)Asia

10) Kali River Rapids

11) Flights of Wonder

12) Rethemed Toontown

13) Crush'n'Gusher

14) Star Tours the Adventure Continues

15) The Many Adventures of Winnie the Pooh

16) Philharmagic

17) Monsters Inc. Laugh Floor

18) 7 Dwarfs Mine Train

19) Castle Show

20)Stitch

That's off the top of my head.

Also there's been numerous attractions upgrades/redone attractions:
1) Grand Fiesta Tour
2)Test Track
3) Pirates
4) Enchanted Tiki Room
5)Dumbo

In the last ten years?
1) Rethemd Toontown
2) Soarin
3) Castle Show
4) Lights Motors Action
5) Everest
6) Monsters Inc. Laugh Floor
7) TSMM
8) Crush'n'Gusher
9) Star Tours the Adventures Continue
10) Ariel
11)7DMT
12) American Idle Experience

Upgrades:
1)TT
2)Pirates
3)Enchanted Tiki Room
4) Grand Fiesta Tour
5)Dumbo

Once again, I'm not seeing where this attractions drought is coming from. Especially in light of Avatar, RoL, Frozen, and now this new pavilion all opening soon.

Closings?
1)Backlot Tour
2)Camp Minnie Mickey
3) Star Tours
4) Sounds Dangerous
5) Norway
6) SWSA
7) Under New Managment
8) American Idle Experience

So you can feel not enough attractions have opened up for your liking. That's valid. However I wouldn't trade Camp Minnie Mickey for Everest. That's just me. I mean maybe you're one who really loved Under New Managment so it's okay for you to lose Soarin...

I based the "plethora" on the fact that these ride opening are doing more then enough to sustain and grow WDW attendance. I'm pretty sure they could've done less. Even then, I still feel like credit should be given where it's due. (Lockedout is going to stroke out) There have been a lot of new attraction openings over the last 10 years. 3 E Tickets. A great new Land. Some awesome upgrades.

I know, I'm as sad as you are about American Idle going away...

 

[ThurlFan]

I think the problem here is the definition of "new". It's true that the quality of one attraction vs another will vary by individual, but the quantity of attractions is not up to debate. I chose the 2001 to 2015 time frame because that encompasses my family's historical experience with WDW. And in that time, the actual quantity of attractions has gone down. You can't spin raw numbers, they are what they are. It galls me to see the Wonders of life pavillion reduced to a mini-convention center that gets used a few times a year. Think about that. Would you be thrilled with a new attraction at Epcot if it meant closing down the entire Land pavilion, including Soarin? Because that's how big the loss of Wonders of Life is. Three gated attractions (one of them equivalent to Star Tours), a large interactive health and fitness pavilion, and a restaurant. All of that plus Food Rocks (which was physically removed in order to build Soarin) has been shuttered during the span of time that we've been visiting. Consider also that our first three visits we were able to enjoy an elaborate evening parade just prior to Illuminations - this has also been cut. That's six things gone, replaced only by Soarin' and Turtle Talk. That's not only a net negative, it's a large one.

 

[lockedoutlogic]

That's a good one. I've shown you mounds of evidence that the vast majority of rides have reopened. That there are a plethora of new rides. There's also the fact customer satisfaction is high for Magic Band.

I would say there are two areas in which Disney has declined:
1) Staff vetting and training. I think that Eisner really screwed things up and it never recovered fully. Disneyland is better.
2) I'd say certain upkeep budgets have been more constrained then they should be. Disneyland is better.

Those are valid points. I also believe that guest value for dollar has dropped over the last decade or so. You're paying more for marginally more then what you were paying for a decade ago. The product on a whole is better. (except for Adventure Club's Cult following) Just not good enough to make excuses for the price increases. What justifies them is solely what the people are willing to pay. People's wallets have spoken. The prices were a bargain.

Here we are again...

"Disney was undercharging me"

No...they absolutely Weren't...because they were covering a huge workforce, all the overhead, and making handsome profits in the process. In fact some of the largest profits of any segment.

That doesn't represent "undercharging". Is this the Gordon gecko "greed is good" philosophy?

You list is also disingenuous...as you are downplaying closure and expanding upon replacements...
New fantasyland was 60% replacement...not addition - the fact that it took up space previously occupied by attractions should be a tip off there.

I'm gonna hold on my ascertion that the approach since AK's opening is flawed. For the amount of attendance try have, the lack of quality draw attractions added - over fifteen years for 4 large parks and other entertainment venues - represents a misguided "one and done" and "timeshare... We trapped you there" synergy of corporate raider style tactics...

We are gonna have to disagree...I won't stretch it out by going line by line...

Except this: Asia as an "addition" to animal kingdom?

That one is so low rent...come on.

 

[clsteve]

Since 1999, LockedOuts chosen time frame, this is the list of new openings as best I can remember.




In the last ten years?
1) Rethemd Toontown
2) Soarin
3) Castle Show
4) Lights Motors Action
5) Everest
6) Monsters Inc. Laugh Floor
7) TSMM
8) Crush'n'Gusher
9) Star Tours the Adventures Continue
10) Ariel
11)7DMT
12) American Idle Experience

Upgrades:
1)TT
2)Pirates
3)Enchanted Tiki Room
4) Grand Fiesta Tour
5)Dumbo

Once again, I'm not seeing where this attractions drought is coming from. Especially in light of Avatar, RoL, Frozen, and now this new pavilion all opening soon.

Closings?
1)Backlot Tour
2)Camp Minnie Mickey
3) Star Tours
4) Sounds Dangerous
5) Norway
6) SWSA
7) Under New Managment
8) American Idle Experience

So you can feel not enough attractions have opened up for your liking. That's valid. However I wouldn't trade Camp Minnie Mickey for Everest. That's just me. I mean maybe you're one who really loved Under New Managment so it's okay for you to lose Soarin...

I based the "plethora" on the fact that these ride opening are doing more then enough to sustain and grow WDW attendance. I'm pretty sure they could've done less. Even then, I still feel like credit should be given where it's due. (Lockedout is going to stroke out) There have been a lot of new attraction openings over the last 10 years. 3 E Tickets. A great new Land. Some awesome upgrades.

I know, I'm as sad as you are about American Idle going away...

I was commenting on your plethora of new rides in the past ten years statement, not Logic's statement.

So, looking at the list you provided - sorry, but rethemed Toontown and the castle show don't fit. You also now need to add Innoventions to the closure list if we're doing the attraction thing and not rides.

That leaves us with either less, status quo, or maybe with 7DMT as the only net new in the decade. Whichever way you slice it.

Soarin debuted 2005 so is open to debate as inclusive. But I'll give you that one.

That's hardly a plethora of new rides in the last 10 years.....

 

[DDLand]

I was commenting on your plethora of new rides in the past ten years statement, not Logic's statement.

So, looking at the list you provided - sorry, but rethemed Toontown and the castle show don't fit. You also now need to add Innoventions to the closure list if we're doing the attraction thing and not rides.

That leaves us with either less, status quo, or maybe with 7DMT as the only net new in the decade. Whichever way you slice it.

Soarin debuted 2005 so is open to debate as inclusive. But I'll give you that one.

That's hardly a plethora of new rides in the last 10 years.....

I'm understanding of your Toontown retheme objections. I just wanted to put that somewhere because I thought it deserved mention. That can be removed. I do disagree with castle show. It has multiple performances each day, and performs in front of thousands.

In Disney's words "Innoventions West will close temporarily starting April 30." I don't think that this can be counted as a true closure/loss yet. It could very well reopen under the Innoventions brand. I think it's jumping the gun to say it' gone because of the temporarily remark. We'll see when plans are revealed. Innovention's very nature is to be every changing. A simple refurb won't end Innoventions.

Comparing the SWSA to Mine Train is silly. Backlot to TSMM. Soarin to Sounds Dangerous. American Idle to Everest. I don't know but I don't think that's really fair.

The list is actually fairly long.

I explained my use of plethora in the last post. In relation to how much they needed to sustain growth, I think it's obvious they've done more then necessary. People really like Disney, and have kept on coming.

 

[clsteve]

I'm understanding of your Toontown retheme objections. I just wanted to put that somewhere because I thought it deserved mention. That can be removed. I do disagree with castle show. It has multiple performances each day, and performs in front of thousands.

In Disney's words "Innoventions West will close temporarily starting April 30." I don't think that this can be counted as a true closure/loss yet. It could very well reopen under the Innoventions brand. I think it's jumping the gun to say it' gone because of the temporarily remark. We'll see when plans are revealed. Innovention's very nature is to be every changing. A simple refurb won't end Innoventions.

Comparing the SWSA to Mine Train is silly. Backlot to TSMM. Soarin to Sounds Dangerous. American Idle to Everest. I don't know but I don't think that's really fair.

The list is actually fairly long.

I explained my use of plethora in the last post. In relation to how much they needed to sustain growth, I think it's obvious they've done more then necessary. People really like Disney, and have kept on coming.

You might want to check the Innoventions announcement......

And who compared SWSA to Mine Train? Or compared any of the lists against each other? You should be happy I went along with your change to attractions after you were the one who said plethora of rides....

Heck, I even let you slide on Soarin' opening in 2005 and didn't even bring up that Everest squeaks in on your 10 years at 2006.

So, nothing new for EPCOT after Soarin' in 2005 but closures. So 10 years and counting for EPCOT

DHS with LMA 2005 and TSMM 2008 against the closures. So we're going to go over a decade before anything new there

Everest 2006 definitely for AK. Avatar in late 2017 to 2018 makes that 11-12 years

And what, a net new of 7DMT in MK since Ariel is not with SWSA gone (shout out to 20K and MR Toad also gone)

Sorry, still not buying plethora of new rides anywhere in this. And I definitely don't buy into the "doing just enough to sustain growth" strategy. That's a dangerous game in the long term

If previous regimes had applied that same strategy you point out that this regime is, your list might be short a couple of theme parks

 

[DDLand]

You might want to check the Innoventions announcement...... "Innoventions West will close temporarily starting April 30, so we can begin preparing that space for a new experience. We look forward to sharing more about it in the future." Where does it say Innoventions is closed permanently again?

And who compared SWSA to Mine Train? Or compared any of the lists against each other? You should be happy I went along with your change to attractions after you were the one who said plethora of rides.... You did. You were trying to say that there had been a break even on value. That would directly imply the same benefit is gained from one attraction exactly. In other words applying your logic, American Idle is in fact the same value as TSMM or Everest. See the underlined below to gain a better picture of your usage. My bad. In my family we inaccurately use ride to mean both attraction and ride. That was my intended usage. I should've made that much more clear to you clsteve. That's why I jumped for many attraction examples.

Heck, I even let you slide on Soarin' opening in 2005 and didn't even bring up that Everest squeaks in on your 10 years at 2006. It's not May yet. Also Everest more then fits in the time frame.

So, nothing new for EPCOT after Soarin' in 2005 but closures. So 10 years and counting for EPCOT Grand Fiesta Tour, Upgrades to Spaceship Earth, Renovations to TT.

DHS with LMA 2005 and TSMM 2008 against the closures. So we're going to go over a decade before anything new there. Star Tours the Adventures Continue represented essentially a new ride.

Everest 2006 definitely for AK. Avatar in late 2017 to 2018 makes that 11-12 years Riding the Everest wave effectively through the period.

And what, a net new of 7DMT in MK since Ariel is not with SWSA gone (shout out to 20K and MR Toad also gone replaced quickly with Winnie the Pooh. However both outside the time frame.) There you go comparing the attractions again clsteve. SWSA is not up to the show standards set by Mine Train. Enchanted Tiki Room, Monster's Inc. Show Floor, and major updates to Dumbo.

Sorry, still not buying plethora of new rides anywhere in this. And I definitely don't buy into the "doing just enough to sustain growth" strategy. That's a dangerous game in the long term Like I have said. They have built more then enough (aka plethora) to sustain growth. You may not agree with that strategy, but the proof is in the numbers. Enlighten me? Why? Disney has been doing enough to keep consumer interest in the parks, and ensuring that the brand remains strong over the longterm. There focus has been building up parks around the globe. Attendance is hitting all time highs. Do explain why iteratively improving a product over the longterm is a problem. That's what Disney has done. That's what Oriental Land has done. Pulling a different example Apple is an example of a company much like DPR. They improve on existing concepts and master them. Sometimes they'll introduce something revolutionary like Carsland. Sometimes they'll improve on existing products in way similar to Pirates. It goes both ways. Also one oft overlooked fact is there was one of the greatest gluts of E Tickets in Disney History in 3 years. Disney has been running off of those successes for years.

If previous regimes had applied that same strategy you point out that this regime is, your list might be short a couple of theme parks Loving DCA, WDS, and HKDL. You know how great those were.

This is all in the face of one of the most comprehensive additions of value to WDW vacations, with nextgen.

 

[mom2rtk]

This is all in the face of one of the most comprehensive additions of value to WDW vacations, with nextgen.

You say that like it's something everyone agrees on but just forgot and left off the list.

 

[DDLand]

You say that like it's something everyone agrees on but just forgot and left off the list.

Customer satisfaction says so...

 

[mom2rtk]

Customer satisfaction says so...

Are you quoting Tom Staggs on that?

 

[DDLand]

Are you quoting Tom Staggs on that?

Yeah, they come from Disney. Is that a problem?