Disney Store Refund Policy is upsetting to me.

[Leajess99]

I am also a see ID person. But I do not sign my card.
I have also never been told it is not valid. I used to have it signed with See my ID guess what nobody ever asked for the ID! Then my card was left at a store when the cashier forgot to give it to me and I was in a rush and did not notice. In about 30 minutes someone had my card and was making the rounds in the mall. Guess what I saw the reciepts and she signed my name almost perfect! But they never asked her for an ID
In the end I never had to may the 1,000 she charged. They never got her since the last stop was when the card got flagged and she left as soon as she knew the cashier had to call and check.
So I writed See ID and still am amazed how I am hardly ever asked for it.

I have none of my cards signed with my signature but with See Id and no one has ever said they are invalid. The one card i did sign my name to the signature rubbed off over time. I have filed complaints with stores where employees did not ask to see my ID. Kohls was one of the biggest problem ones with that even though the register pops up with "Check ID" or whatever about verifying the card. I love our Disney Store as it does ask for ID.

As for the shirt being found and returned, not sure there is a lot they can do about it since it was not technically stolen but was in fact found.

 

[Leajess99]

our walmart and target in norfolk both ask for id when u return.
i make sure i give them my drivers license not my military id. that way they dont have my social secutiry number..
i think most states have now gone to drivers licenses not being the social sec number years ago.

i chose not to shop at target because of the id piece. i now take all my prescriptions to the military base.

we only have one disney store left in our area. and to be honest i have not had to return anything.*knocks on wood*

Did you know that Military IDs are getting changed?? From what I was told they are removing the SS numbers from them. Not sure how they will look now or be identified to the soldier/retiree/etc but it will be nice to have the SSN off them. Of course for my youngest that is the only way I know her SSN. I know my ex's and my older 2 kids but not hers.

 

[Leajess99]

OH PLEASE..... LOW END RETAILERS. And you have never set foot inside a walmart I bet. shopping only at the best boutiques...
Do you know that quite a bit of what is sold at Target is manu by the same companies as some of the supposedly better stores? A line of lingerie at Target is actually Victoria's Secret. and there are others too.

There are shoes made by stride rite and baby stuff made by Carters also to just name a few.

 

[TheDisneyGirl02]

bolding is mine....
ya know, that's kinda offensive. People do change their minds and some people do have problems w/ making their mind up. When I am shopping and I see something I really like, I think to myself..."if I come back and this is gone, how upset would I be?" If I think that I really might want it, I buy it. I buy w/ the premise that if I change my mind, I CAN bring it back. If that is the store's policy, that I can exercise that right. Why do you care how much a customer returns? Is the $$ given back to them coming out of your pocket instead of the cash register? I think that is rude of sales people to judge customers who are make legitmate returns (with sales receipt/unused item/etc...) whether it is 1 return a year or 100. I'm glad that you don't wait on me. I'd call corporate to report any sales person who is uncooperative or rude in taking back a legitimate return. Actually, if I knew it bothered a sales person that much that they would judge me a 'habitual returner' I purposely try to have you wait on me just to annoy you. It'd make my day.
well if a store wants my name, addy, or phone # so be it (and as long as it is for their records and not being sold). I don't mind giving that nearly as my as my DL#. I think you should not have to provide ID at all with a receipt. Look people who want to cheat the system are always going to find a way around it.


Well if they say they need it for audit purposes to make sure that a customer is getting the $$ and the employees aren't pocketing it. Maybe they should install cameras monitoring the registers like Target has..watching the cashier and the cash drawer.
Now there's a thought.
and in your own words "pretty easy.." Then the customer would not need to be inconvenienced because of dishonest employees.

I work for the Disney Store but I used to work at a non-profit science center (sadly I was laid off from there last week) where I ran the gift shop. I was told by the accounts payable department that we should be collecting names and AT LEAST phone numbers from any returns that are processed in case the store would be audited. The auditors would need to check with people who returned the merchandise to verify the fact that the merchandise was indeed returned and that they received the money they were due. The woman who told me that was an auditor herself before coming to the center.

As far as habitual returners, sadly every store has them. I even had some at the science center. A habitual returner isn't an every day guest who buys something, takes it home, it doesn't fit/doesn't like it, and returns it. There are many times that my mom will go to Kohl's, buy some clothing, bring it home for me to see and if I don't like it, she'll return it to the store. She is not a habitual returner by any means.

Two years ago it was literally a day or two before Halloween (mind you that in my area, Trick or Treat doesn't always take place on Halloween night), I had a guest bring a Cinderella costume back in to return. The costume policy at that time was it had to be returned before Oct. 31, the tags still must be attached, it must be unworn, and the receipt must be present. Guests at my store were made aware of that policy when their made the purchase, plus it was listed on the back of their receipt. The Cinderella costume that was put in front of me was visably worn (the bottom of it was dirty), the tag I think was ripped off (she had it with her though) but the plastic tag holder was still attached and I can't remember if she had her receipt or not. The kicker of the whole return was the fact that the dress was wet (I could feel it was wet and I could see that it was wet) and smelled like Febreeze. Obviously, the little girl had worn it and the mom was trying to return it. I called the manager over because I was unsure of what to do. Because of the fact that it had visably been worn, my manager said it couldn't be returned. This case usually happens at least one time around Halloween. The entire time I was very nice to the guest as was my manager, but literally it was a loss prevention issue. Had the dress been worn and fell apart that would be a different story.

 

[Blue.Fairy2]

Gap has fallen on hard times, but due to their merchandise and market saturation not their return policies or their tracking of returns. Seeing as they have been around since the late 60's I don't see them or the others I have listed going under any time soon.

Yes low end retailers, that is what they are called in the industry. Nothing wrong with them. I was in a Super Walmart today. I didn't say I was above shopping at the low end retailers, I just refered to them as they are refered to in the retail industry.

People can keep bags of merchandise in the back of their closet all they want and return them within the allowed return policy time. They can even buy things because it's the last one even though they don't even know if they want the item and then return it. They just shouldn't be offended when businesses track returns and further limit return policies to curtail that type of behavior.

The big box stores do a restocking fee for major purchase returns. It wouldn't surprise me if that trickles down to all retail purchases in the future. In fact I hope it does.



dsny1mom

Couldn't be value for price now could it?

And yes return policy does make or break a store. Goody's is an example. In business 55 years and now gone. I am not so ignorant as to think that return policy did them in all by itself, it did contribute to it's downfall. It is the reason I never purchased another thing there after the first time when I bought something for DH and had to return it and was issued a store credit.



Big Box or low end, make up your mind! or maybe they are just bottom feeders.

Again not around here!

Right. sure you did.

Good for you for living debt free! Welcome to the club!

Just curious if your business is retail what is your return policy? If it isn't but you had a retail business what would it be? Just curious.

dsny1mom

Yes our business is retail, we sell antiques, 7 days. We have been in business 25 years and actually very seldom does anyone bring anything back.

We actually had a decorator bring something back after 6 months and we took it back without a receipt, no restock fee, no id.

So what store do you manage?

 

[Ava]

Why do you care how much a customer returns? Is the $$ given back to them coming out of your pocket instead of the cash register?

If the sales people in that store make commission on their sales, then yes, merchandise being returned does take money out of their pockets. I worked at a department store on commission for a few years and we had a few known "habitual returners." Women who would just shop/buy for fun and then return it all the next week. And I'm not talking about $20 here & there, I'm talking about hundreds of dollars, sometimes $1000 worth of merchandise at one time. As a result, none of us wanted to waste our time waiting on them. Thankfully we had a nice manager in our department who would wait on them for us if she was there, because she wasn't on commission.

One woman was so ridiculous she'd bring in things that were obviously old/worn, with a tear or a broken zipper, and insist on being allowed to return/exchange them because of a "defect." Yeah, a "defect" called you wearing it for years!

These are the kinds of people the PP is talking about when she says "habitual returners." Not the mom who buys clothes for her DH or children and returns what they don't like or doesn't fit.

 

[dawson5]

If the sales people in that store make commission on their sales, then yes, merchandise being returned does take money out of their pockets. I worked at a department store on commission for a few years and we had a few known "habitual returners." Women who would just shop/buy for fun and then return it all the next week. And I'm not talking about $20 here & there, I'm talking about hundreds of dollars, sometimes $1000 worth of merchandise at one time. As a result, none of us wanted to waste our time waiting on them. Thankfully we had a nice manager in our department who would wait on them for us if she was there, because she wasn't on commission.

I used to work at a Dillard's about 17 yrs ago. We had another one about 20 minutes away and they would tell people if they needed to return or exchange it, to take it to our store. This was their way of getting around the commission refund and to also pad their store numbers for the low returns. I could never figure why couldn't the computer systems track that to the person who sold it. We had to key in the SSN to work the register and with the receipt, their numbers were there but jumbled and unique to them. Today the store I worked in is now closed but the other store is still open. I often wonder if that had something to do with it.

 

[stitchlovestink]

I was shocked, never heard of that before - at least not since the advent of computers. Thankfully I know my driver's license by heart after all these years and, as I got ready to head back out to the van for my purse, she was able to just enter my license number without seeing it. In the old days you used your ss# for everything, but no way would I be comfortable giving it out now at walmart.

bolding is mine..
ME TOO!! and it amazes people but years ago you always had to have it on your check when you'd pay for something w/ a check.

Not just walmart, target and kmart use cameras. If a store will not price match they are cutting their own throat because I will buy it at the store offering the item for the lowest price, return policies can only become as restrictive as state law allows.

I will stick to my low end stores and be happy I live in a $300,000+ home paid for as of next month and drive my paid for car and live debt free.

So I will not need to ask if they use verifone.

By the way I own my own business and understand return policy completely.

Good for you to be in such a wonderful place financially!

Gap has fallen on hard times, but due to their merchandise and market saturation not their return policies or their tracking of returns. Seeing as they have been around since the late 60's I don't see them or the others I have listed going under any time soon.

Time will tell. but I think there's alot of retailers that haven't made it because their stores became to 'unfriendly to the customer' and it contributed to their demise. only my opinion, of course...

Yes low end retailers, that is what they are called in the industry. Nothing wrong with them. I was in a Super Walmart today. I didn't say I was above shopping at the low end retailers, I just refered to them as they are refered to in the retail industry.

Bolding is mine..
Yes you are correct in that you did not SAY that you didn't shop there, but I interpreted from your post that you were ragging on those types of stores and implying that they weren't worth shopping in. My interpretation, I'm allowed.

People can keep bags of merchandise in the back of their closet all they want and return them within the allowed return policy time. They can even buy things because it's the last one even though they don't even know if they want the item and then return it. They just shouldn't be offended when businesses track returns and further limit return policies to curtail that type of behavior.

I will be making MY return w/in their guidelines, so the retailer has no right to complain. If the store wants to change their policy, that is certainly their right, but it is my right not to shop their further.

The big box stores do a restocking fee for major purchase returns. It wouldn't surprise me if that trickles down to all retail purchases in the future. In fact I hope it does.

Around here they state that they reserve the right to charge a restocking fee for major purchase returns where the packaging has been opened. I've not known them in general to do that. I understand a big box store like Best Buy (which I hate and don't shop at unless there is absolutely no other choice and someone in my family absolutely must have said item and it only available there...whew) would have to sell that item as an open box item and cut the price in order to move said item. Given the choice (at the same price point) I would of course choose to purchase the item in the unopened box. So there has to be some incentive to buy the opened box item.

I work for the Disney Store but I used to work at a non-profit science center (sadly I was laid off from there last week) where I ran the gift shop. I was told by the accounts payable department that we should be collecting names and AT LEAST phone numbers from any returns that are processed in case the store would be audited. The auditors would need to check with people who returned the merchandise to verify the fact that the merchandise was indeed returned and that they received the money they were due. The woman who told me that was an auditor herself before coming to the center.

Sorry to hear about your lay-off that stinks!
but if you refer to a previous post of mine, I don't mind giving name, addy, or ph # (as long as it is for internal use only, and not being sold) so much.

As far as habitual returners, sadly every store has them. I even had some at the science center. A habitual returner isn't an every day guest who buys something, takes it home, it doesn't fit/doesn't like it, and returns it. There are many times that my mom will go to Kohl's, buy some clothing, bring it home for me to see and if I don't like it, she'll return it to the store. She is not a habitual returner by any means.

But earlier in the thread it was by my interpretation, implied that this would be 'habitual returning'

Two years ago it was literally a day or two before Halloween (mind you that in my area, Trick or Treat doesn't always take place on Halloween night), I had a guest bring a Cinderella costume back in to return. The costume policy at that time was it had to be returned before Oct. 31, the tags still must be attached, it must be unworn, and the receipt must be present. Guests at my store were made aware of that policy when their made the purchase, plus it was listed on the back of their receipt. The Cinderella costume that was put in front of me was visably worn (the bottom of it was dirty), the tag I think was ripped off (she had it with her though) but the plastic tag holder was still attached and I can't remember if she had her receipt or not. The kicker of the whole return was the fact that the dress was wet (I could feel it was wet and I could see that it was wet) and smelled like Febreeze. Obviously, the little girl had worn it and the mom was trying to return it. I called the manager over because I was unsure of what to do. Because of the fact that it had visably been worn, my manager said it couldn't be returned. This case usually happens at least one time around Halloween. The entire time I was very nice to the guest as was my manager, but literally it was a loss prevention issue. Had the dress been worn and fell apart that would be a different story.

Kudos to TDS! I have in years past, purchased Halloween costumes for my DDs there. Ours did a fabulous job of posting the return policy for costumes. And I know the CMs were very diligent about verbally 'reminding' each and every customer of the costume return policy as they were ringing them up. One year, I did NOT buy DD the costume she wanted from there because she wasn't w/ me and I wasn't sure on size and I wasn't POSITIVE that I could get back there to exchange/return it prior to the 30th. So I opted not to buy instead of risk getting stuck w/ it because I KNEW THE RETURN POLICY FOR THAT ITEM.
I do believe it would be better and they might not get so many clothing returns if they had a dressing room. I guess that's why I get so annoyed w/ a store that doesn't even have a way for you to try something on and then they getting 'annoyed enough to track returns'. Ummm....maybe if people could try stuff on, it might eliminate some (not all) of the returns or exchanges.

If the sales people in that store make commission on their sales, then yes, merchandise being returned does take money out of their pockets. I worked at a department store on commission for a few years and we had a few known "habitual returners." Women who would just shop/buy for fun and then return it all the next week. And I'm not talking about $20 here & there, I'm talking about hundreds of dollars, sometimes $1000 worth of merchandise at one time. As a result, none of us wanted to waste our time waiting on them. Thankfully we had a nice manager in our department who would wait on them for us if she was there, because she wasn't on commission.

Were you not aware of the company's policies and how this might impact you personally when you accepted the job? Were you forced to take that job? If you didn't like it, but took it anyway for the time being, did you continue to look for another job that was more to your liking? You made a concious choice to work for them. If you didn't like their policies, you either have to learn to live w/ their policies and the consequences of said policies or choose to find another job/employer.


Have a wonderful day.

 

[Ava]

Were you not aware of the company's policies and how this might impact you personally when you accepted the job? Were you forced to take that job? If you didn't like it, but took it anyway for the time being, did you continue to look for another job that was more to your liking? You made a concious choice to work for them. If you didn't like their policies, you either have to learn to live w/ their policies and the consequences of said policies or choose to find another job/employer.


Have a wonderful day.

Yes I was aware of the company's policies (I assume you mean working for commission?) when I took the job. I was in college at the time and made very good money there for a part-time job. I was happy with my choice of employer. Management at my store supported their employees and did not want us to be taken advantage of by customers who abused the company's generous return policy. During my time employed there, they actually changed the policy and started requiring returns without a receipt be done at the customer service desk (instead of at any register) so they could be properly tracked by loss prevention and cut down on abuse of the return policy.

Anyone who thinks there is no such thing as customer abuse/fraud when it comes to returns has obviously never worked in retail.

 

[dawnball]

Anyone who refuses to frequent a store because they ask for ID when purchasing with a CC is not too bright, Sorry, but that is the truth, I don't care what they are violating, Try and see how violated you feel when someone rips you off to the tune of $20,000. Yep that is right $20.000. Maybe if they had asked for ID, then this would not have happened. I just don't get why people get so upset over it, I actually thank the person for checking.

On the contrary - anyone who exposes more information than a transaction requires isn't too bright. I would -never- personally be ripped off to the tune of $20,000 - because I use a credit card which limits my losses to $50 and in most cases $0. Would the credit card company have a loss? Possibly - if their fraud detection system doesn't pick it up - but the fraud algorithms get better and better tuned all the time.

Also, currently retailers have access to a good authentication set.
* Something you have - a physical card that is difficult to create/duplicate
* Something you are - a signature (handwriting is usually considered a solid auth)
* Something you know - your billing zip code.

A photo ID doesn't add to the authentication set, and dilutes the value of "something you know".

I'd be much more concerned about purchasing a major electronics item and then revealing my address to the salesperson (which is a fairly common means of finding houses to break into). A break-in or identify theft is much more invasive than credit card fraud.

As for why I get upset about it - I don't, generally. I refuse to provide my ID on a combination of general principles and privacy interests. I turn stores in on general principles, not out of a fit of pique. They signed a contract - and I expect them to uphold the terms of the contract as assiduously as they would hold me to the terms of a contract with them.

 

[stitchlovestink]

On the contrary - anyone who exposes more information than a transaction requires isn't too bright. I would -never- personally be ripped off to the tune of $20,000 - because I use a credit card which limits my losses to $50 and in most cases $0. Would the credit card company have a loss? Possibly - if their fraud detection system doesn't pick it up - but the fraud algorithms get better and better tuned all the time.

Also, currently retailers have access to a good authentication set.
* Something you have - a physical card that is difficult to create/duplicate
* Something you are - a signature (handwriting is usually considered a solid auth)
* Something you know - your billing zip code.

A photo ID doesn't add to the authentication set, and dilutes the value of "something you know".

I'd be much more concerned about purchasing a major electronics item and then revealing my address to the salesperson (which is a fairly common means of finding houses to break into). A break-in or identify theft is much more invasive than credit card fraud.

As for why I get upset about it - I don't, generally. I refuse to provide my ID on a combination of general principles and privacy interests. I turn stores in on general principles, not out of a fit of pique. They signed a contract - and I expect them to uphold the terms of the contract as assiduously as they would hold me to the terms of a contract with them.

Exceptionally Well Stated!!!

 

[mhsjax]

On the contrary - anyone who exposes more information than a transaction requires isn't too bright. I would -never- personally be ripped off to the tune of $20,000 - because I use a credit card which limits my losses to $50 and in most cases $0. Would the credit card company have a loss? Possibly - if their fraud detection system doesn't pick it up - but the fraud algorithms get better and better tuned all the time.

Also, currently retailers have access to a good authentication set.
* Something you have - a physical card that is difficult to create/duplicate
* Something you are - a signature (handwriting is usually considered a solid auth)
* Something you know - your billing zip code.

A photo ID doesn't add to the authentication set, and dilutes the value of "something you know".

I'd be much more concerned about purchasing a major electronics item and then revealing my address to the salesperson (which is a fairly common means of finding houses to break into). A break-in or identify theft is much more invasive than credit card fraud.

As for why I get upset about it - I don't, generally. I refuse to provide my ID on a combination of general principles and privacy interests. I turn stores in on general principles, not out of a fit of pique. They signed a contract - and I expect them to uphold the terms of the contract as assiduously as they would hold me to the terms of a contract with them.

My credit card refunded everything, so in the end I didn't lose a dime. However, at the time we were getting ready to go on vacation, If I hadn't had another credit card to use, I would have been up a creek. They also got money out of out bank account, so I had to use a credit card because we were leaving before they could replace it. And I guess I just don't understand how just showing your drivers license would provide more info, They look at the picture, and sure some one can produce a fake ID, but in this case I think it would have helped. Also I worked for American Express and I saw so much fraud, most customers were happy that we checked ID. I think anyone who has a problem with the store simply looking at a picture for ID has a lot of issues, and maybe needs to lighten up. Who gives a rats behind about a contract when all they are trying to do is protect you, Peopl like you don't make any sense. Any y ou never convince me otherwise, and it is people like you and others like you that keep me from dealing with the public. Some people are so unreasonable.

 

[LuvMy3Monkeys]

I was not the poster, but I have to respond...."needs to be controlled" OMG



Last time I looked I was still in the GOOD old USA and once "stores" or anyone else for that matter starts to control me then I will seriously think about moving.

Agreed

Funny how I have never EVER witnessed a sign or policy that reads "Sorry, you will be limited to one purchase per week with a maximum amount of $20. We would like to keep consumer spending to a minumum during these tough economic times."

They encourage you to spend spend spend but then you're at their mercy if you want to bring it back? Hah! Right...

If the store is permitting me to buy the product, I have the right to return it, as long as I am within the guidelines of the return policy provided to me at the time of purchase. And no, I don't need to show my DL if I have a receipt or if an item is being recalled. I won't.

Truth be told, I could buy an entire cart full of groceries then walk over to the service desk and return every single item because I changed my mind. It doesnt have to be defective, or the wrong size, etc. Maybe you bought a $100 sweater and the next day your kid gets hurt and you need to put it towards a copay or something. Thats entirely your right to return it. I don't care what anyone says or what anyones "opnion" is about repeat-returners needing to be controlled... it is your right. Period. You can debate till Jesus comes back and it won't change that.

Buy what you want. Keep your receipt. Return it if need be. And ignore anyone who tells you that you can't.

 

[plummer925]

Agreed

Funny how I have never EVER witnessed a sign or policy that reads "Sorry, you will be limited to one purchase per week with a maximum amount of $20. We would like to keep consumer spending to a minumum during these tough economic times."

They encourage you to spend spend spend but then you're at their mercy if you want to bring it back? Hah! Right...

If the store is permitting me to buy the product, I have the right to return it, as long as I am within the guidelines of the return policy provided to me at the time of purchase. And no, I don't need to show my DL if I have a receipt or if an item is being recalled. I won't.

Truth be told, I could buy an entire cart full of groceries then walk over to the service desk and return every single item because I changed my mind. It doesnt have to be defective, or the wrong size, etc. Maybe you bought a $100 sweater and the next day your kid gets hurt and you need to put it towards a copay or something. Thats entirely your right to return it. I don't care what anyone says or what anyones "opnion" is about repeat-returners needing to be controlled... it is your right. Period. You can debate till Jesus comes back and it won't change that.

Buy what you want. Keep your receipt. Return it if need be. And ignore anyone who tells you that you can't.

Well said! I 100% agree!!!

 

[Blue.Fairy2]

Agreed

Funny how I have never EVER witnessed a sign or policy that reads "Sorry, you will be limited to one purchase per week with a maximum amount of $20. We would like to keep consumer spending to a minumum during these tough economic times."

They encourage you to spend spend spend but then you're at their mercy if you want to bring it back? Hah! Right...

If the store is permitting me to buy the product, I have the right to return it, as long as I am within the guidelines of the return policy provided to me at the time of purchase. And no, I don't need to show my DL if I have a receipt or if an item is being recalled. I won't.

Truth be told, I could buy an entire cart full of groceries then walk over to the service desk and return every single item because I changed my mind. It doesnt have to be defective, or the wrong size, etc. Maybe you bought a $100 sweater and the next day your kid gets hurt and you need to put it towards a copay or something. Thats entirely your right to return it. I don't care what anyone says or what anyones "opnion" is about repeat-returners needing to be controlled... it is your right. Period. You can debate till Jesus comes back and it won't change that.

Buy what you want. Keep your receipt. Return it if need be. And ignore anyone who tells you that you can't.

you go girl! Exactly.

On the contrary - anyone who exposes more information than a transaction requires isn't too bright. I would -never- personally be ripped off to the tune of $20,000 - because I use a credit card which limits my losses to $50 and in most cases $0. Would the credit card company have a loss? Possibly - if their fraud detection system doesn't pick it up - but the fraud algorithms get better and better tuned all the time.

Also, currently retailers have access to a good authentication set.
* Something you have - a physical card that is difficult to create/duplicate
* Something you are - a signature (handwriting is usually considered a solid auth)
* Something you know - your billing zip code.

A photo ID doesn't add to the authentication set, and dilutes the value of "something you know".

I'd be much more concerned about purchasing a major electronics item and then revealing my address to the salesperson (which is a fairly common means of finding houses to break into). A break-in or identify theft is much more invasive than credit card fraud.

As for why I get upset about it - I don't, generally. I refuse to provide my ID on a combination of general principles and privacy interests. I turn stores in on general principles, not out of a fit of pique. They signed a contract - and I expect them to uphold the terms of the contract as assiduously as they would hold me to the terms of a contract with them.

 

[here757]

Did you know that Military IDs are getting changed?? From what I was told they are removing the SS numbers from them. Not sure how they will look now or be identified to the soldier/retiree/etc but it will be nice to have the SSN off them. Of course for my youngest that is the only way I know her SSN. I know my ex's and my older 2 kids but not hers.

im so glad!! i just asked my husband and he said you are right, they are being replaced as the cards expire . or get lost .. basically when u get a new one

 

[averysmom]

I won't shop at a store that doesn't let me return. Period.

I do buy and I do return - especially at Gymboree, TCP and GAP. Do you know when their spring merchanise comes out? December. That's right - their spring clothing items, the "spring trans" lines are released in December.

Summer clothes? The first summer lines??? February. Tank tops and beach wear in February.

If retailers wanted less returns - let me buy seasonal clothes within the season that they will wear it, so I'll know that they fit.

 

[TheDisneyGirl02]

Sorry to hear about your lay-off that stinks!
but if you refer to a previous post of mine, I don't mind giving name, addy, or ph # (as long as it is for internal use only, and not being sold) so much.

Thanks...the whole job thing stinks. I'm getting married in less than three months so it happened at a pretty bad time! But it happens and this too shall pass...

I can tell you that any information gathered from the center where I work was kept in case of an audit...it wasn't sold. At the end of the day, he receipts were locked in the account payable office and weren't accessed unless there was a business question. As far as the Disney Store, I have been told by many managers that the information is collected only in case of an audit also.

But earlier in the thread it was by my interpretation, implied that this would be 'habitual returning'

This is the best definition of a habitual returner...I forgot the poster who wrote it, sorry!

Women who would just shop/buy for fun and then return it all the next week. And I'm not talking about $20 here & there, I'm talking about hundreds of dollars, sometimes $1000 worth of merchandise at one time.

Kudos to TDS! I have in years past, purchased Halloween costumes for my DDs there. Ours did a fabulous job of posting the return policy for costumes. And I know the CMs were very diligent about verbally 'reminding' each and every customer of the costume return policy as they were ringing them up. One year, I did NOT buy DD the costume she wanted from there because she wasn't w/ me and I wasn't sure on size and I wasn't POSITIVE that I could get back there to exchange/return it prior to the 30th. So I opted not to buy instead of risk getting stuck w/ it because I KNEW THE RETURN POLICY FOR THAT ITEM.
I do believe it would be better and they might not get so many clothing returns if they had a dressing room. I guess that's why I get so annoyed w/ a store that doesn't even have a way for you to try something on and then they getting 'annoyed enough to track returns'. Ummm....maybe if people could try stuff on, it might eliminate some (not all) of the returns or exchanges.

Thank you for understanding and respecting the return policy of the costumes.

As far as the dressing room issue - yes it can be a pain. I know that some of the newer stores do have dressing rooms but my store opened in 1997 so no dressing room for us. I always tell guests that they are more than welcome to try on the costume in the store over their clothing (I love when the kids try on costumes!). It has helped several guests in the past (at least I think it has!)

 

[stitchlovestink]

As far as the dressing room issue - yes it can be a pain. I know that some of the newer stores do have dressing rooms but my store opened in 1997 so no dressing room for us. I always tell guests that they are more than welcome to try on the costume in the store over their clothing (I love when the kids try on costumes!). It has helped several guests in the past (at least I think it has!)

Trying on a costume over clothes w/ a little kids isn't necessarily a big deal. But as an adult, I really don't want to try on a shirt over top of my other shirt even in the back of store. It's really not going to give a proper idea of if it's going to fit correctly. KWIM? When they sell adult clothing on a regular basis, I really think it warrants a 'fitting room'. And kids clothing warrants one too. It's kinda tough to have a little girl try on jeans over her existing shorts or pants.

 

[NancyIL]

When I worked at The Disney Store (2003-2006), every return required an I.D. It made filling out the name and address of the person returning the merchandise much easier than asking the person for that info.

I recall one time when I am pretty sure a customer shoplifted one item, then paid cash for another. Within an hour she returned the item she bought. I told her I needed to see her driver's license to process the return, even though I certainly remembered her buying it that day! I wasn't surprised that she didn't produce one, and therefore I wouldn't return the item she bought. I hope she enjoyed the item she bought as much as the one she stole!