Disney Store Refund Policy is upsetting to me.

[SandrA9810]

there's employees that will pick up reciepts off the ground outside or in the parking lot. Walk into the store and toss those items in a bag and walk out. Even if they set off the dectors, they have a receipt. Well they'll then go to another store and return the items that they don't want.

It's for the stores own bottom line that they keep track of who's doing returns. If it's a coperate company that information is stored at the main office, so even if the thief goes from store to store, they can still catch up with them.

I have no problems handing over my DL. And even if people don't drive, they can still get an ID card, which they'll need at some point in thier life. You can't go around your whole life without some sort of proper identification.

 

[PatMcDuck]

As a few others have said, this information is often to make sure the EMPLOYEE is not ripping off the store, not to check on the customer.

But I can understand not wanting that info put onto a receipt that will end up whoknowswhere. Understandable why a store would need if for a no receipt return, maybe.

 

[Leajess99]

I have been a Disney Store CM for almost 16 years and this has always been the policy. Just recently, the last year, we no longer require and ID with a CC return. We also do not copy the DL # down. I jst put MA LIC. We don't take unlisted phone numbers either. If the guest refuses to give info, has happened to me, I get the manager and they do the return.

Don't get upset with the CMs. They are doing their job and unfortunatly it sometimes is upsetting to them as well as the guest.

This makes no sense because the store requires ID for a cash return but not with a CC return. Who is to say that the CC even belongs to the person?? Our Disney store ALWAYS asks for ID with CCs which is why I like going there. It does not matter if it is purchase or return.

 

[stitchlovestink]

I know quite a few people who don't drive. Would they be allowed to return things?

One thing I refuse to do is give out my phone #. I've had businesses actually sell my phone #, so now I just say it's unlisted.

Can only speak for the state I live in, but in MD, YOU MUST HAVE A STATE ISSUED ID ONCE YOU TURN 18. It is against the law not to have one, as proof of identity. I learned this recently when DD16 (who doesn't have her permit yet) needed to get fingerprinting done for a job at a day care center. We went to the local police dept for this out of convenience and the officer there advised that she would have to have a picture ID at age 18. She'll have one sooner than that. MVA wouldn't fingerprint her w/o a pic ID, but the police dept allowed me to use her actual Birth certificate (since the mothers name is listed on the birth cert, but not on the birth registration card that you can get for free) and my photo ID. Sorry back OT now....

I tell them I don't have it on me and they really don't want me to have to come back again.... I think asking for ID to track returns is a form of profiling. The store should have to state in writing in obvious spots that ID will be required for returns w/ or w/o a receipt. If I have my receipt and the item is obviously unused, I should not have to provide anything other than said item and said receipt. How can you even prove it is my receipt? I guess I should have to provide ID to make a purchase?

 

[dawnball]

Are you sure about this? I thought it was up to the discression of the store if they chose to accept returns or not. That's why each store has their own policies.

Yes, but in most states the policy must be posted or otherwise displayed for the customer to review (on the back of the receipt, for example). Requiring photo id without disclosing at the time of purchase that you'll require it may be a violation of state law.

 

[dawnball]

Our Disney store ALWAYS asks for ID with CCs which is why I like going there. It does not matter if it is purchase or return.

Heh, and I refuse to frequent stores that request photo ID with CC, and call to turn them in. It's a violation of the merchant agreement with major credit cards (MasterCard, Visa, American Express) to request photo ID with a signed card. In fact, AmEx policy is that an unsigned card, or a card marked "See ID" or similar is invalid and cannot be accepted - even with photo ID. If the card is marked "See ID" and an in-person charge is disputed - the vendor has accepted the risk in the transaction.

 

[TheDisneyGirl02]

Hmm, I made a return to the disney store a few weeks back. I had bought something at the outlet in Myrtle Beach and returned to a Disney Store back in PA. No problems whatsoever. I didn't use my DL...maybe since i paid with a credit card?

It was because you paid with a credit card. You should only have had to sign that the return was performed for you on the receipt that the store keeps as well as the credit card slip.

I just wanted to respond to a few comments. First of all, in no way did I get nasty or rude with the cashier. I just questioned why they would need my DL with a cash receipt. The manager was standing right there and said nothing. I was the only other person in the store so I know she heard me.

I could see if I didn't have the receipt or there was something fishy about my return. I can also understand businesses protecting themselves from fraud these days but my return was clearly not fraud. I felt very uncomfortable giving out my personal info for the purposes of tracking. They had no business even asking for my DL in this case.

If stores ask information from one person,they have to ask it from everyone. Would it be fair just to ask you for your ID because the person behind the register thought you might be pulling a fast one? That to me would be entirely unfair and a case of discrimination waiting to happen. How is the CM to know that you weren't weren't trying to commit fraud? (BTW, I'm not questioning your return or your intentions, just trying to make a point.)

I will be perfectly honest with you, I am a Disney Store CM and I have been for 10 years now. Over the years I have taken probably a thousand returns and I can't remember a single piece of personal information from any of those transactions. I am more likely to know guests from their faces than from their information.

I have been a Disney Store CM for almost 16 years and this has always been the policy. Just recently, the last year, we no longer require and ID with a CC return. We also do not copy the DL # down. I jst put MA LIC. We don't take unlisted phone numbers either. If the guest refuses to give info, has happened to me, I get the manager and they do the return.

Don't get upset with the CMs. They are doing their job and unfortunatly it sometimes is upsetting to them as well as the guest.

I just wanted to repeat that I did not upset the CM in any way. I did not ask for a manager but as I said she was standing right there.

I am upset at my personal info being taken and being told that it is policy. My DL number was definitely recorded on the return. It is tracking any way you look at it and shouldn't be forced for a small cash transaction that included all tags attached and receipt.

I would not have a problem with any of this if my return was without a receipt. That is when tracking is necessary.

Tracking is necessary with any purchase, regardless if it is cash, credit, check, etc. If you paid by credit card, your information could be pulled by your credit card number just in case of a problem with the return (this does not happen very often, just being used as an example). If you pay with cash and return the item, without asking for information, that is where the transaction ends. There is no way to track the transaction any further. If that store were to get audited, they would want all of the information, not just the information from credit card sales.

This makes no sense because the store requires ID for a cash return but not with a CC return. Who is to say that the CC even belongs to the person?? Our Disney store ALWAYS asks for ID with CCs which is why I like going there. It does not matter if it is purchase or return.

Speaking strictly for what I know at the Disney Store, when something is returned with a credit card, we are supposed to put the credit back on that card that was used for the initial purchase. We actually need the card at the time because only the last four digits of the card number are printed on the receipt. If the guest does not have that card, I always call over the manager and let him/her make the call.

As far as checking IDs, I always check IDs with unsigned credit cards. People do get mad and upset with me for asking, but I'm just trying to protect them. Some thank me, some hate me for it - but it is my job to make sure that the person paying with the card truly owns that card.

 

[princessmom29]

I so disagree, you have every right if you have a receipt to return an item because it is not what you wanted, does not fit or just plain changed your mind!

It does not matter if you return 1 item a year or 1 item a day, it is your right...it is not the right of any store to demand you show proof of your identity to return an item that was paid for with cash.

Most states have laws that cover this. In Tennessee you have 3 days for major purchases and I believe it is up to the Store for minor purchases most give 30 days.

Yes, but in most states the policy must be posted or otherwise displayed for the customer to review (on the back of the receipt, for example). Requiring photo id without disclosing at the time of purchase that you'll require it may be a violation of state law.

The return policy is at the descretion of the store as long as it is clearly posted for all to see, like on the back of a reciept or at the register.

 

[TheDisneyGirl02]

Heh, and I refuse to frequent stores that request photo ID with CC, and call to turn them in. It's a violation of the merchant agreement with major credit cards (MasterCard, Visa, American Express) to request photo ID with a signed card. In fact, AmEx policy is that an unsigned card, or a card marked "See ID" or similar is invalid and cannot be accepted - even with photo ID. If the card is marked "See ID" and an in-person charge is disputed - the vendor has accepted the risk in the transaction.

As far as I know, the Disney Stores don't call and turn them in. I know when I ask, I do so just to make sure that the person owns the card and it isn't stolen. If the card is signed, no problem - if the card isn't, that is when I ask.

True story - a few years ago I had a person make a purchase with a credit card that in the signature part said "I love Jennifer". I asked for ID with that transaction, the signatures matched and the guest went on his way with his purchase.

 

[stitchlovestink]

Heh, and I refuse to frequent stores that request photo ID with CC, and call to turn them in. It's a violation of the merchant agreement with major credit cards (MasterCard, Visa, American Express) to request photo ID with a signed card. In fact, AmEx policy is that an unsigned card, or a card marked "See ID" or similar is invalid and cannot be accepted - even with photo ID. If the card is marked "See ID" and an in-person charge is disputed - the vendor has accepted the risk in the transaction.

but specifically, how do you turn them in? I'm sick and tired of the stores having one set of rules for the customers and then other for themselves. If they want customers "to play by the rules" they set, then they should have to "play by the rules set for them by the Credit card companies." It's a two way street here.

 

[jpatro21]

If someone is really this upset over giving a DL/ID Card I suggest to do all of your shopping online. Most of the stores have this system and unfortunately it is put in place because of some bad people. The likely hood of someone getting your DL/ID information and using it to obtain a new one is highly unlikey in this day and age. So I wouldn't stress out so much about it. Most people go to bars and clubs and don't think twice about handing over an ID. Why should there be a difference. Why get upset with a store policy which is put in place to protect the company and not a bouncer or bar who put it in place to protect their business also.

 

[SandrA9810]

For once I'm not at the losing end of a battle...


In any case, the last four digits of your CC are printed on the receipts, and the computer will only allow for the transaction to process if the same card is swiped for the return.

So if you use my early example of some one picking up a receipt off the ground to pretend it was thiers... well then they would have to provide the samee CC for the return. Cash can't be tracked the same way, so they track you on returns to make sure there are people abusing the system. If you don't have everything they request, they can give you store credit.


You wanna complain about an employee wanting to look at your ID to put into a computer that they will no longer have access to looking at after the transaction is done... when i worked at gamestop, and we kept a log book of all trade ins and returns, and we had to write down the DL number at the top, plus all info and how much credit the person was getting. The only exceptions the manager would allow is if it was for a regular customer that he knew. And we could probably flip through the book a few pages to find a previous trade in.

 

[disneylove69]

I have worked in the retail Loss Prevention for over 20 years and unfortunatly in today's time this is something we all have to get used to. Most retailers are going they way of limiting returns of any kind. Companies are losing BILLIONs of $$$ to refund fraud. Yes, there are people who make a living at this. They make fake receipts, alter receipts/ tags, and get cash. It's just not drug addicts. It includes doctors, lawyers, etc. If you don't want to pay $500 for a pair of socks this is something you have to get used to.

 

[dawnball]

but specifically, how do you turn them in? I'm sick and tired of the stores having one set of rules for the customers and then other for themselves. If they want customers "to play by the rules" they set, then they should have to "play by the rules set for them by the Credit card companies." It's a two way street here.

Here is a number for VISA:

1-800-VISA-911

and a website for Mastercard

http://www.mastercard.com/us/personal/en/contactus/merchantviolations.html

For Amex, I call the number on the back of my card. I also call about minimum charges for credit card payment, but only if they're egregious. For example - I didn't call to complain about the local mom-and-pop asian grocer requiring $5 minimum for credit card, but I did call when they moved it to $15.

 

[m&m's mom]

Heh, and I refuse to frequent stores that request photo ID with CC, and call to turn them in. It's a violation of the merchant agreement with major credit cards (MasterCard, Visa, American Express) to request photo ID with a signed card. In fact, AmEx policy is that an unsigned card, or a card marked "See ID" or similar is invalid and cannot be accepted - even with photo ID. If the card is marked "See ID" and an in-person charge is disputed - the vendor has accepted the risk in the transaction.

BUT... this is really to keep fraud and therefore higher prices down for everyone. I am one of those that has "See ID" on my CC's and I have never been told it is invalid. I charged over $20,000 per month (paid in full every month- was trying to get maximum reward points) and no one has ever told me that. It may technically be their policy, but they sure are not enforcing.
It is a million times easier to copy someones signature than providing matching ID.
I am on of those that w/in reason is willing to lose "rights" for the greater good so not too picky. Also, I have never been the victim of identify fraud. I am sure I might feel differently if that had ever happened to me.

 

[A Mickeyfan]

That is just it, you had a cash recp't. Had you had a CC recp't, you would not have been asked for ID. Most stores require ID when there is cash taken out of the register so they can verfiy if need be. It is for the cashier/stores protection. No fake returns where store employees are taking the cash and pocketing it. I know I have been asked in many stores and there really is no problem with being asked. It is their job to do so.

 

[A Mickeyfan]

BUT... this is really to keep fraud and therefore higher prices down for everyone. I am one of those that has "See ID" on my CC's and I have never been told it is invalid. I charged over $20,000 per month (paid in full every month- was trying to get maximum reward points) and no one has ever told me that. It may technically be their policy, but they sure are not enforcing.
It is a million times easier to copy someones signature than providing matching ID.
I am on of those that w/in reason is willing to lose "rights" for the greater good so not too picky. Also, I have never been the victim of identify fraud. I am sure I might feel differently if that had ever happened to me.

You are suppose to sign the back of your card then write " see ID" next to your name. This way when you show your ID, not only are you showing your picture, you are also showing your signature. YES, it is illegal to accept a credit card not signed. Read the paper work that comes with your credit card.

You have been dealing with retailers/cashiers that were not aware of the legalities of accepting a card that is not signed. When I worked at TDS many many moons ago, we were not allowed to take cards not signed, even with all the ID they showed us. If they didn't want to sign it, they had to pay cash.. or check

 

[A Mickeyfan]

I so disagree, you have every right if you have a receipt to return an item because it is not what you wanted, does not fit or just plain changed your mind!

It does not matter if you return 1 item a year or 1 item a day, it is your right...it is not the right of any store to demand you show proof of your identity to return an item that was paid for with cash.

Most states have laws that cover this. In Tennessee you have 3 days for major purchases and I believe it is up to the Store for minor purchases most give 30 days.

Think of this, you purchase a red shirt by cash & leave the recp't in the bag. You sit down to drink a soda and when you get up, you forget your bag. You go to the store and tell them what just happened. They are on the look out for "your" red shirt or maybe "your" red shirt was just returned by Mary Jane Smith & they only know this because they took the time to ask for her ID. They then can track this person down & you may get your money back..
also, you cannot ask for a refund a year later in many stores.. most have a 30-90 day return policy.. they do vary in each store (some do not give refunds & some are up to a year)

 

[CTmommyx3]

I am also a see ID person. But I do not sign my card.
I have also never been told it is not valid. I used to have it signed with See my ID guess what nobody ever asked for the ID! Then my card was left at a store when the cashier forgot to give it to me and I was in a rush and did not notice. In about 30 minutes someone had my card and was making the rounds in the mall. Guess what I saw the reciepts and she signed my name almost perfect! But they never asked her for an ID
In the end I never had to may the 1,000 she charged. They never got her since the last stop was when the card got flagged and she left as soon as she knew the cashier had to call and check.
So I writed See ID and still am amazed how I am hardly ever asked for it.

 

[pampam]

I am also a see ID person. But I do not sign my card.
I have also never been told it is not valid. I used to have it signed with See my ID guess what nobody ever asked for the ID! Then my card was left at a store when the cashier forgot to give it to me and I was in a rush and did not notice. In about 30 minutes someone had my card and was making the rounds in the mall. Guess what I saw the reciepts and she signed my name almost perfect! But they never asked her for an ID
In the end I never had to may the 1,000 she charged. They never got her since the last stop was when the card got flagged and she left as soon as she knew the cashier had to call and check.
So I writed See ID and still am amazed how I am hardly ever asked for it.

Was your signature on the back of the card, as well as "See I.D."? Sorry, I'm just trying to figure out how to do this.