Disney IT contact info and I think I figured out the source for some MB issues

[g3pak]

First- how do I contact Disney IT?

Second- I need to contact them because I see an issue that others may be having, too. Back story: I booked our trip and ADRs, then FD came out so I switched over. Last week I had FD credits added to a couple of pre-payment ADRs. The CMs were super helpful and set me up. I looked on MDE while on the phone and did not see the ADRs he was "fixing," but when I entered the ADR # I could see it. Apparently when he switched things around, his computer was using a different e-mail address/ profile based on my home phone number, so those ADRs moved to another account. I called back and the CM moved them to my current MDE account, but now my name/ Mickey show up grey instead of blue. I believe MDE still thinks that is someone else besides me/ the one with the resort reservation linked to MDE.

After seeing this, I wonder if that is why some people are having trouble with MBs when they try to enter the parks. The MB is set up with one identity/ profile/ whatever you call it, but the park ticket is under a different identity. Same name, same info, but a different identity when Disney scans the MB.

 

[g3pak]

Can anyone tell me how to contact Disney IT department? I have read several times of people calling them for help.

 

[flatlandcycle]

Can anyone tell me how to contact Disney IT department? I have read several times of people calling them for help.

try: 407-939-7765

Don't expect miracles. Years ago one of the solutions for multiple accounts was coding the guest deceased to eliminate unwanted accounts. I wouldn't be surprised if that still goes on.

 

[PrincessMommy09]

I had this exact problem last year. It took a lot of time on the phone and 4 different sets of magic bands to solve the problem

 

[GrumpyBa*D]

Similar issue happened to me Star Wars weekend. Bought the limited edition Star Wars bands and they activated them immediately. I wouldn't let my son wear it until the next day and it didn't work. The cast member assigned his to the wrong email. It was a disaster with the limited edition band. A great CM at Pop figured it out after spending an hour and a half at MK guest services with no clue 3 plus hours wasted