When I placed an order recently, all they needed was my name and resort (and cc). We have used them a few times and it is always very nice. Like pp said, they go to the front desk first. Depending on what you order they may leave it with the front desk and have bell services deliver it OR if it is more involved with the room (ie. Scattered flower petals, etc) they will set it up themselves. Regardless they need to stop at the desk first.