Disney Designer Dolls

[Shivatopia]

No email, we'd still have no idea if we didn't call ourselves to double check just to get a less than pleasant cm go on and on about it being too bad and nothing they can do, it was like she was reading from a card and yawning..."the computer system couldn't handle the request.........have a magical day."

Ouch! But you guys did get the initial confirmation numbers for the orders and the original order confirmation e-mails. Do you remember the time frame that your orders were made? Were they during the online website "crash"?

 

[marie1203]

Ouch! But you guys did get the initial confirmation numbers for the orders and the original order confirmation e-mails. Do you remember the time frame that your orders were made? Were they during the online website "crash"?

For everyone that wants to check if the online order worked. Just go to the order number see if the order is active or closed. If it is closed it didn't go through.

 

[vickxo]

Ouch! But you guys did get the initial confirmation numbers for the orders and the original order confirmation e-mails. Do you remember the time frame that your orders were made? Were they during the online website "crash"?

We were all up and ordered at 3am, i think more specifically 3:38am?! We all received confirmation numbers and emails and all that went to bed, went to work, school wherever then my brother had seen people on the boards talking about how they didn't really get the dolls they ordered so I called my mom who ordered 1 for my niece and she called with all of our numbers and out of 10 confirmation numbers only 4 are legit and that is just pathetic. It's one thing to miss out on a doll but to be up at 3am, have it in your cart, check out receive a confirmation number and then a few hours later be told "wops" you didn't really get anything is a joke.

 

[jejuneraccoon]

For everyone that wants to check if the online order worked. Just go to the order number see if the order is active or closed. If it is closed it didn't go through.

Thanks! You are so helpful

 

[princessaholic]

Did either of you guys get the "E-mail of Doom," or did you get the bad news over the phone?

Yes, i made sure i got the confirmation as soon as i checked out, got an order # and the confirmation email that the order was received and i called this morning to make sure and was told it was sold out by the time my order was being processed.

 

[Turk February]

My advice to anyone considering eBay is to just hold off for a week or so. Allow the market to stabilize. I know a lot of people (including myself) has that "I gotta have it now!!!" attitude, but if you wait, the prices will swing in your favor. On the first day Mulan was released, they were going for $250-$300 on eBay. Today, just a week later, they can be had for $150. Yes, it's still an $80 markup after tax, but it's half what the highest prices were just 7 days ago.

Will that hold true for Snow White? Tough to tell, but I'd lean towards yes and here's why: like most things, the flippers will end up getting greedy and ruining this for themselves.

Know why Ariel is still selling for upwards of $350? Because Ariel was released before the flippers knew this was going to be a hot collection. There are only 47 up for sale and 3 weeks after it went on sale, there are just as many that have sold as there are Snow Whites in ONE DAY.

There are 600 Snow Whites either currently for sale or sold and this is just the first day. The number of auction that will go up in the coming days will continue to rise as people receive shipping confirmations and know they're getting the doll. Nearly 900 Mulan dolls have sold or are up for sale right now!

Supply and demand. Just stay patient and watch the flippers price themselves down. There are only so many people willing to jump and pay $250 before the market settles and they see the average person is only willing to pay X amount over actual cost.

I think the same will hold true for the remaining dolls, but I don't Ariel will see a drop in price anytime soon, and maybe not Belle either.

And if you're a person who refuses to pay a penny over $60+tax, then I'm sorry, but you're prolly out of luck outside of the random nice person on here or Facebook

 

[BigGreen73]

I searched for Disney Designer Princess doll and got 689 results...

AND don't forget all the ones on Amazon etc. E-bay isn't the only home for greedy hoarders contributing to those that really want one to not get one.

Oh, and add me to the list who ordered but isn't getting a Snow White. Had to call to check and nope, too bad for me.

Looks like any one that ordered after 3:30ish might be out of luck depending on the luck of the draw.

I may try one more time next week, If I don't score a doll then, I am done. I am not going to bother to try and get the rest. It's not worth the effort.

This is an epic fail for Disney...they really need to get their act togther for these types of promotions and accomodate accordingly so their website can handle the traffic accurately.

 

[Turk February]

This is an epic fail for Disney...they really need to get there act togther for these types of promotions.

For a company that really only cares about the bottom line, this is anything but an epic fail. They are selling these things in record time and making the money they had hoped.

While I think it could be handled better, my complaints (reduce the limit to 1, change their entire web-based retail system to update at a more reasonable hour than 3:30am EST, re-work their system so there are far less order cancellations), are more broad and not specifically related to this release. Same things happen with Vinylmation releases. They go on sale at 3:30am EST, the popular ones instantly sell out, people get cancellation notices.

 

[Turk February]

And it looks like after today, changes are coming...

http://blog.disneystore.com/blog/2011/09/message-from-jim-fielding-disney-store-president.html

"Due to the overwhelming demand for the Disney Princess Designer Doll Collection, DisneyStore.com*experienced a system malfunction and the limited edition Snow White doll was oversold. We sincerely apologize for the inconvenience, and recognize that this did not meet the high quality guest service that our Guests have come to expect from Disney Store.*To ensure a Magical guest experience in the future, we have delayed the release of the next Designer Doll, as we reevaluate our process to ensure that all guests have a fair opportunity to purchase these highly coveted dolls.*Please check blog.disneystore.com and Facebook.com/disneystore and we will provide an update on the new release schedule by Friday, September 23. On behalf of the Disney Store team, we thank you for your continued support."

 

[salvatore9504]

Ouch! But you guys did get the initial confirmation numbers for the orders and the original order confirmation e-mails. Do you remember the time frame that your orders were made? Were they during the online website "crash"?

Does anyone know how to order the dolls at midnight? I didn't see them until 12:40 PT and I see on other blogs that people are ordering them at 12:01.

 

[BigGreen73]

And it looks like after today, changes are coming...

http://blog.disneystore.com/blog/2011/09/message-from-jim-fielding-disney-store-president.html

"Due to the overwhelming demand for the Disney Princess Designer Doll Collection, DisneyStore.com*experienced a system malfunction and the limited edition Snow White doll was oversold. We sincerely apologize for the inconvenience, and recognize that this did not meet the high quality guest service that our Guests have come to expect from Disney Store.*To ensure a Magical guest experience in the future, we have delayed the release of the next Designer Doll, as we reevaluate our process to ensure that all guests have a fair opportunity to purchase these highly coveted dolls.*Please check blog.disneystore.com and Facebook.com/disneystore and we will provide an update on the new release schedule by Friday, September 23. On behalf of the Disney Store team, we thank you for your continued support."

This is good news Here's hoping the fix the problems.

 

[vickxo]

And it looks like after today, changes are coming...

http://blog.disneystore.com/blog/2011/09/message-from-jim-fielding-disney-store-president.html

"Due to the overwhelming demand for the Disney Princess Designer Doll Collection, DisneyStore.com*experienced a system malfunction and the limited edition Snow White doll was oversold. We sincerely apologize for the inconvenience, and recognize that this did not meet the high quality guest service that our Guests have come to expect from Disney Store.*To ensure a Magical guest experience in the future, we have delayed the release of the next Designer Doll, as we reevaluate our process to ensure that all guests have a fair opportunity to purchase these highly coveted dolls.*Please check blog.disneystore.com and Facebook.com/disneystore and we will provide an update on the new release schedule by Friday, September 23. On behalf of the Disney Store team, we thank you for your continued support."

This may be good for people in the future but this doesn't do anything for the people who were "sold" dolls that they don't have and now have nothing.

 

[IknowDoYou?]

This is good news Here's hoping the fix the problems.

I hope it's good news that they fix their server/inventory issues, but I hope they don't change how many you can get, etc. As far as I'm concerned, the process works just fine.

 

[marie1203]

I hope it's good news that they fix their server/inventory issues, but I hope they don't change how many you can get, etc. As far as I'm concerned, the process works just fine.

I agree I will very upset if they did how else am I going to get 4 sets for my cousins it will be really hard. I heard many stores allow 1 doll per person anyway.

 

[ReggieB]

And it looks like after today, changes are coming...

http://blog.disneystore.com/blog/2011/09/message-from-jim-fielding-disney-store-president.html

"Due to the overwhelming demand for the Disney Princess Designer Doll Collection, DisneyStore.com*experienced a system malfunction and the limited edition Snow White doll was oversold. We sincerely apologize for the inconvenience, and recognize that this did not meet the high quality guest service that our Guests have come to expect from Disney Store.*To ensure a Magical guest experience in the future, we have delayed the release of the next Designer Doll, as we reevaluate our process to ensure that all guests have a fair opportunity to purchase these highly coveted dolls.*Please check blog.disneystore.com and Facebook.com/disneystore and we will provide an update on the new release schedule by Friday, September 23. On behalf of the Disney Store team, we thank you for your continued support."

It will be interesting to see how they will "fix" the issues. I bet someone in their tech department has just had a whole lot of work put on their desk! Don't envy them at all. I wonder if they messed up the numbers that had been shipped to stores? Thinking they had more on hand for online sales than they did. There was an error there somewhere.

I do like the fact that they are obviously realizing that there are a bunch of people out there (other than themselves!!) trying to make a profit of the dolls.

 

[Turk February]

It will be interesting to see how they will "fix" the issues. I bet someone in their tech department has just had a whole lot of work put on their desk! Don't envy them at all. I wonder if they messed up the numbers that had been shipped to stores? Thinking they had more on hand for online sales than they did. There was an error there somewhere.

I do like the fact that they are obviously realizing that there are a bunch of people out there (other than themselves!!) trying to make a profit of the dolls.

As I said in a previous post, this is sadly not just isolated to the designer doll series. They routinely oversell limited edition vinylmations and send out the same cancellation emails. Their entire system needs an overhaul to prevent it from happening on such a large scale.

I think the best "fix" they can give people who got a canceled Snow White is to give them the customary $10 store coupon, or perhaps a bit more since the problem was so widespread this morning. I think anything above that, including the thought of being allowed to purchase another doll before the public, is unfair and won't happen.

 

[jejuneraccoon]

Slightly off topic: Was anyone able to find out which princess is next after Tiana?

 

[Falltime]

not yet - on another site they figured out the URL's for snow white and tiana but nothing beyond that

same thing happens with pins they have limited supply and a few people buy them all up when they are released

 

[heart goes boOm]

my doll was cancelled. oh well, at least my sister got her! i created a doll monster... now my sister wants to get as much as she can. lol. i just have to make sure i get jasmine and rapunzel now.

 

[BigGreen73]

This may be good for people in the future but this doesn't do anything for the people who were "sold" dolls that they don't have and now have nothing.

I'll take what I can get. At least they recognize there's an issue and are trying to resolve it going forward. with the dolls being LE and how fast they are going, should be changed to 1 per order IMO. Disney will still make their $$$ and sell out.