? disappearing PIN advice wanted

[Maiden]

Hi,
I originally booked my trip for early Dec a few weeks ago. When I called, I asked about any PIN/ codes, and the reservationist told me there was a PIN, and told me the specific dates that applied. I can't remember the exact dates, but they were in mid Nov and early Dec. At the time I was not flexible on my dates so was not able to use the offer. I didn't ask what the discount actually was.

Later we became more flexible on our dates. I have called back twice and now- no PIN. I have had them check under all family members, and a possible misspelling of my name- nothing!

I have been told both times that there was an offer attatched to my husband's name that expired in March. I originally called in May.

Any advice? Thanks!

 

[Minnie&Nana]

Disney is notorious for having more than one household for each household, so they very well may have multiple households for you - all with the same info.

Guest services told me that sometimes a CM will just start a new one -happens way more than we think.

Hopefully, you will get an understanding CM next time you call, so you can ask him/her to check for multiple households -and even tho I've been told for YEARS that the problem was resolved - not true!!

Good luck! (and thanks for the reminder that I need to do the same asap!).