Did Member Services make a mistake with booking?

[dswarren]

I am currently in the process of becoming a DVC Member. I purchased 150 points at SSR with a December use year. Yeah!!!!!

I have received the packet in the mail and we are signing all of the papers. In the meantime, I was told that I could call in and make a reservation for next year. I called in this morning and reserved 5 nights in July at SSR and the member services person provided me with my PIN to access my account online. I just signed into my account and got everything setup and noticed that there were three sections of information. "Use Year December 2005", "Use Year December 2006" and "Use Year December 2007". As I was scanning through the information I noticed that the points for my reservation was taken out of the "Use Year December 2005" section. When I signed up, I was told that I wouldn't be receiving any points for this year, but I could use points for next year for any reservations I make.

My question is, did Member Services make a mistake? When December 2006 rolls around and next years use year kicks in, will my reservation that is showing under "Use Year December 2005" be cancelled? Or will it still be there and I will still have 150 points available next year? I've accepted that I don't have any points for this year, but I'm just concerned about what I'm seeing online as its not making any sense. But then I tend to over analyze things and worry too much!!!!

I'm confused as to what is going on and unsure if I should even worry about this.

Thanks for any information or suggestions anyone may be able to provide!

 

[abbydancer]

There's another thread on this that I've posted to. I believe it is a glitch in the website, since several of us new members are showing 2005 points. I think they really came out of 2006.

abby

 

[lovinthemouse]

I think the best thing to do is just call MS and ask. I am sure they will have no trouble clearing this up. Anyway welcome and congrats to you

 

[dswarren]

I called member services and they told me that the dvcmember page was wrong. Their system is showing that the points were taken from my 2006 use year and not the 2005 use year. I confirmed with her than I don't have to worry about the reservation being cancelled because of what I'm seeing. So at this point, I'm not going to worry about it. If something happens after I close, I'll deal with it then.

Thanks for the responses! I probably shouldn't have put this post in and just called MS to begin with! Sorry!

 

[LisaS]

Thanks for the responses! I probably shouldn't have put this post in and just called MS to begin with! Sorry!

First of all, welcome to the DIS! I think it's good that you posted because this seems to be happening to people who just bought in with a Dec Use Year. And you also did the right thing calling MS and then posting the information you received from them.

Oh, and "welcome home"!