I think the number of complaints about rooms SEEMS high because they are so visible here. You don't see the posts from folks who find the HA rooms perfectly fine (we've had 'em twice and they are no problem. as a matter of fact, the showers are much roomier, we like that). You don't see the the thousands of wonderful vacations posted. First, they don't post as much, and second, the "just returned, we had a great time" posts just aren't quite as "interesting" once you are a member and you are having a great time, too. I read the happy posts a LOT more when I was trying to make the decision to buy and also, when I'm planning on trying a resort I haven't been to yet.
Want some perspective? DH travels quite a bit for business, and i sometimes go along. I also travel for business, though not as much. Let me tell you about some rooms...
- the Hilton where NONE of the rooms had bathtubs (all showers)
- The Crowne Plaza (Executive level!) where the heat wouldn't work. All the thermostat would do is turn on air conditioning colder and colder (it was forty degrees outside). They finally moved us to another room, telling us some of the rooms had issues since the hurricane. ('Scuse me? Was that the hurricane SIX months ago?).
- the Embassy Suites (again, Executive Level) where we had to move because the internet connections wouldn't work. I was there on business and had to be able to access my office system. Apparently, even though they used the high speed connections as a selling point to attract business travelers it was only "actually" installed in a few rooms.
- the hotel in Missouri where the Internet connections worked but only one of the electrical connections worked in the room. So if I plugged in my laptop, I had no lights!
- we've had rooms with stained carpets, rooms with beat up furniture and I could go on and on (and I am NOT talking about Motel 6 level hotels, here)
Frankly, one of the reasons we bought in and continue to be pleased is that the DVC rooms are so nice and well kept up. Have we occasionally had a burner out on the stove? Yes, and we reported it. Have we walked in and realized bowls or pitchers were missing in the kitchen? Yes, and DVC brought the missing item immediately. (As an aside here, the only way that stuff is missing is because a member or guest swiped it. "We" may only have ourselves to blame). I guess I don't think that a resort that probably turns very close to 100% of its rooms every week is somehow less than quality because they don't have time to check every burner and inventory every dish every single time. After all, there is one of "us" fussing and fuming downstairs because we can't get into that room before 4 PM.
I can't much help you with your decision about the number of points. But as to happy and continue to be pleased? We've been members for 6 years and as you've probably heard before - "our only regret is that we didn't buy in sooner".
