fla4fun
DIS Legend
- Joined
- Nov 12, 2006
- Messages
- 18,266
We're way off the beaten path here folks. The Topic is how this change to the DDE program .. affects customers.
Knox
I don't really see how it affects customers all that much, other than taking away their ability to be really cheap tippers.
It shouldn't affect service, because you don't have to even let them know you have DDE until the meal is over (at least, I never have). It's not like DDP, where the server needs to know up front so they know what you're entitled to. It's a discount card, period.
It's not reducing the discount. You are still getting 20% off of your meal.
The only thing it is doing is taking away the choice of giving a bad server a lower tip. I'm sure, if there are any real service issues, most people will be addressing them during the meal. I know I do. If it takes me 30-45 minutes before someone takes my drink order or brings back my check, someone is going to hear about it. That's the way it should be - if you aren't happy then management needs to know so they can fix it while you are still there. Sometimes things can really be turned from negative to positive if you bring up the issue when it happens.
I'm amazed at the number of people who are saying that they used to tip 20-25%, but now that there's a mandatory 18%, they aren't going to give more than that. I'll probably still continue paying the original amount, before the discount and new grat are added, which means the CM will still get their 20%. And I'll still continue to address bad service as it happens with the appropriate people. I don't see any big changes for me with this issue.