Can I tell you all how much I HATE dealing with airlines????? Alan bought 4 tickets to London on December 17 of last year. We booked the flight that we wanted, seats that we wanted, etc. It was done and we weren't going to have to worry about it. Well, we received a confirmation on December 18, so I've been checking periodically to make sure our departure times don't change (at least too much). Well, during our Spring Break, Alan was checking on them and noticed that instead of flying from Salt Lake to Newark then Newark to Heathrow, 3 of the tickets were the same, but one (for a minor child) was scheduled from SL to Houston, Houston to JFK, JFK to Gatwick!!! Not acceptable at all!
Alan called the airline and got the run around. He was finally able to leave a voice mail, and we've been waiting to hear back. Yesterday, he got a message on his voice mail from the airline, saying there is a problem with the tickets, and he needs to call ASAP!
He called last night at 5:00 and was told that Continental had CANCELLED THE FLIGHT 2 WEEKS AGO. We were not informed by email, phone call, postcard, etc. Nothing!!! So, from 5:00 until 7:00 last night, Alan was talking to Delta to try to work this out. At first, they wanted to put us on a flight that would get us from SL to Newark, then we'd have a 20 hour layover until a flight to Heathrow. NOT ACCEPTABLE! By the time he got off the phone, he had us booked on a flight from SL to JFK (red-eye), then we get upgraded to first class from JFK to Heathrow! Coming home, we are nonstop from Heathrow to SL with the possibility of first class.
Phew!!! We now have hard copies of the tickets tucked neatly away with my passport! I'm just glad that we had been checking periodically. It would have been horrible to show up on June 1st and be told there was no available flight for 3 days!