DCL Has Their Protocol Out!!!

[squirk]

When you talk about them aggregating data, it seems to suggest you think they'd be open to changing something based on the data, otherwise what is the point of collecting it? And what need, since they already know a lot of people hate wearing masks, that a lot of people don't want to be around the unvaccinated, that cruisers paying hard-earned money aren't going to want activities curtailed or limited, etc.? None of that is news to them. Disney is doing what they think they have to do right now. Since it's for safety & legal reasons it really isn't a matter of customer preference.

It might make a customer feel good to vent to a phone CM, but it isn't right for the helpless phone CM to have to listen to customers venting every day. The proper way to lodge a complaint to DCL is via email.

Again, I agree that the email is the better way to go, and again, no need to take it out on, or belabor the point with, the CM. But I see no harm in telling the CM - calmly, politely, succinctly - why you are cancelling. You don't have to make a big deal out of it, or challenge the CM to defend the policy.

And even policies that can't (or won't) be changed can usually be refined based on feedback.

To be clear - I don't like the policy, but I don’t disagree with it, either. I 100% understand why Disney arrived at it.

As you said, they are in a no-win situation, and they know it. While they have made some people mad today, this is nothing compared to the hammer that would drop if their protocols were considered too lax and people - especially kids - started getting sick on the ships.

 

[epcotrulz]

I can’t wait for my Halloween Double Dip. I was fully expecting these protocols all along. Being able to remove my mask for pictures and the bonus of the double dip are nice surprises.

 

[J Cannon Kellerman]

Has Disney said how they are going to reduce the guest count on Ship for cruises that are sold at more than the reduced capacity?

 

[n2mm]

So glad the protocol is out. Not exactly what I expected, but it’s a start. So I did a thing…..I booked a cruise. I booked august 30th. Double dip in a 5E for the price of a Nassau/castaway cruise. We’re two adults, fully vaxed, may skip the show, seen them a ton. Got my favorite aft cabin. Got main dining. Only there to relax, eat and spend a couple of days at castaway. we were already going to be in wdw for a 2 week trip, so shortened it a little. Still have 9 nights left at Bwv.

 

[jujubiee4]

Has Disney said how they are going to reduce the guest count on Ship for cruises that are sold at more than the reduced capacity?

What is reduced capacity? 35 percent?

 

[n2mm]

Has Disney said how they are going to reduce the guest count on Ship for cruises that are sold at more than the reduced capacity?

I just booked today with no problem. That would be interesting

 

[xuxa777]

Good to know. For some reason, I thought I remember a guest in our Western Caribbean cruise saying that they needed a passport even though they're a US citizen. At the time, I didn't realize why that was an issue. It must have been a different issue.

Having a passport is better especially now, I don't believe you can fly back to the US without a passport or it is very difficult. If an outbreak happens on a cruise there is a chance (probably low though) you might be faced with flying back to the US as opposed to returning to PC via the ship.

 

[BadPinkTink]

Has Disney said how they are going to reduce the guest count on Ship for cruises that are sold at more than the reduced capacity?

I cant remember the exact procedure, but this happened with the first Disney Magic Uk cruises as The UK Government changed the date that capacity levels would increase.

I think passengers were contacted and given the option to cancel or move their cruise to future date and I think they were given some sort of future cruise credit

 

[jujubiee4]

So glad the protocol is out. Not exactly what I expected, but it’s a start. So I did a thing…..I booked a cruise. I booked august 30th. Double dip in a 5E for the price of a Nassau/castaway cruise. We’re two adults, fully vaxed, may skip the show, seen them a ton. Got my favorite aft cabin. Got main dining. Only there to relax, eat and spend a couple of days at castaway. we were already going to be in wdw for a 2 week trip, so shortened it a little. Still have 9 nights left at Bwv.

I'm happy for you. I hope you have a great time and come back and tell us how it went.
Sometimes you just want to put your feet up and chill and leave the world behind for a while.

 

[MomOTwins]

considering almost everything for the Dream is exactly the same as the UK Magic cruises, I would say the changes, policies and procedures will be fleet wide as each ship restarts cruising

One big difference is that in the UK adults must be fully vaccinated. I can see that being a requirement on the West Coast Wonder cruises where there is no state government opposition to vaccine passports like there is in Florida.

Agree with you most other things will be the same, at least in the near term. Once kids under 12 can be vaccinated though, I expect there may be changes.

 

[Disneyland_emily]

Has Disney said how they are going to reduce the guest count on Ship for cruises that are sold at more than the reduced capacity?

My guess is that those under the limit will go ‘unavailable’ when they hit that (most cruises already have a category or two unavailable)

if any are still over they’ll do what they did in UK- offer 150% fcc to have x number move their cruise.

 

[lanejudy]

Has Disney said how they are going to reduce the guest count on Ship for cruises that are sold at more than the reduced capacity?

It's possible they already had limited how many passengers/reservations in advance, we really don't know. They may also expect a certain percentage to cancel due to the protocols in place. Then they may ask for volunteers, offering up FCC (or additional FCC since I think a lot of the current bookings are using FCC from the past 15+ months).

 

[DCLMP]

Again, I agree that the email is the better way to go, and again, no need to take it out on, or belabor the point with, the CM. But I see no harm in telling the CM - calmly, politely, succinctly - why you are cancelling. You don't have to make a big deal out of it, or challenge the CM to defend the policy.

And even policies that can't (or won't) be changed can usually be refined based on feedback.

To be clear - I don't like the policy, but I don’t disagree with it, either. I 100% understand why Disney arrived at it.

As you said, they are in a no-win situation, and they know it. While they have made some people mad today, this is nothing compared to the hammer that would drop if their protocols were considered too lax and people - especially kids - started getting sick on the ships.

I cancelled cruises on Royal and carnival because I don’t like their protocols. I didnt say anything to the CM’s. What’s the point they don’t make the decisions.

 

[squirk]

Has Disney said how they are going to reduce the guest count on Ship for cruises that are sold at more than the reduced capacity?

How is Disney “reducing capacity”? I think the answer is “by issuing today’s announcement”.

 

[bcwife76]

For Caribbean, Bermuda, and Canada/Alaska cruises, U.S. citizens don't need a passport. (For TransAtlantic leaving U.S. they would.)

If you are arriving by air into Vancouver for an Alaskan cruise you need a passport. If you are arriving by the land border you need a birth certificate (for under 16), a drivers licence (or photo ID) and birth certificate for 16 or over or a passport. You also need a passport to do some of the excursions (namely Skagway which has the White Pass train that goes into the Yukon).

 

[jujubiee4]

One big difference is that in the UK adults must be fully vaccinated. I can see that being a requirement on the West Coast Wonder cruises where there is no state government opposition to vaccine passports like there is in Florida.

Agree with you most other things will be the same, at least in the near term. Once kids under 12 can be vaccinated though, I expect there may be changes.

Being on the West Coast I am curious how the Wonder will be regarding protocols.
Have my eye on couple of bookings but waiting to see.

 

[dvcdisney]

One big difference is that in the UK adults must be fully vaccinated. I can see that being a requirement on the West Coast Wonder cruises where there is no state government opposition to vaccine passports like there is in Florida.

I can see that as well. It's possible for the departure ports to determine the slight differences in the protocols. It would make sense when comparing US departures vs European departures...but it does seem possible for different US ports to have their own requirements.

 

[BuzzLightyearInTampa]

DCL does have different testing and insurance protocols for vaccinated vs. unvaccinated. Onboard, there isn't much point in DCL doing that as most of their unvaccinated (children) have no access to the vaccine at this point, while most of their parents are vaccinated, and they're not going to split families up. They can't say only the vaccinated kids can use the kids club, for example, because no kids can be vaccinated yet. So they ration its use. Logical. And parents who can't abide the current restrictions on clubs & lack of nursery won't sail, which will reduce the percent of unvaccinated (children) onboard & help DCL.

You have no proof of that. I'm talking about different protocols for vaccinated adults vs unvaccinated adults, not kids who can't be vaccinated. Other cruise lines are doing this. On CCL if you are vaccinated, no mask is required on board and you can debark the ship in port on your own. If you are not vaccinated, you must be on a cruise line "bubble tour" to get off the ship and you have no contact with other people outside your bubble.

 

[KVH]

Being on the West Coast I am curious how the Wonder will be regarding protocols.
Have my eye on couple of bookings but waiting to see.

Good question. I think everyone is still waiting to see if they'll take the $$ hit to deadhead back to 'Diego for the fall . . .

 

[dvcdisney]

If you are arriving by air into Vancouver for an Alaskan cruise you need a passport. If you are arriving by the land border you need a birth certificate (for under 16), a drivers licence (or photo ID) and birth certificate for 16 or over or a passport. You also need a passport to do some of the excursions (namely Skagway which has the White Pass train that goes into the Yukon).

Yes, I remembered they were asking for Passports or Nexus in the White Pass train. I liked the fact we didn't need to get off the train to do that.