Davids DVC: Rental reimbursement or rescheduling?

[cmrdgrs]

Airlines, travel agents, hotels - same thing. The point is, if the Canadian Department of Transportation gave guidance that it is OK to issue travel vouchers for canceled travel-related activities, it is possible that David would use this as he argues the credit card disputes. I am really curious how all these chargebacks would turn out, hopefully we’ll hear from his renters.

I'm curious how the chargebacks will go too.

I just don't think comparing David to an airline = same thing.

 

[mrsmnx]

Any Canadians currently attempting a chargeback? We booked 11 months ago so not sure it is even an option due to how long ago it was booked.

 

[poofyo101]

Could just be buying himself some time right now against credit card chargebacks.

 

[cmrdgrs]

Any Canadians currently attempting a chargeback? We booked 11 months ago so not sure it is even an option due to how long ago it was booked.

All you can do is try.

 

[Disaseny]

Can't hurt to try. I booked mine beginning of October for next week, and Chase initiated the chargeback when I called.

 

[lovethesun12]

I don’t remember seeing this mentioned before, but in Canada it is legal for the airlines to offer credit vouchers instead of cash refunds for canceled flights:

https://www.businesstraveller.com/b...-offer-customers-vouchers-in-lieu-of-refunds/

Yes I've had a bunch of cancellations and I received vouchers/credit, not cash, for all of them (oddly I have FOUR sets of travel insurance; one was purchased extra coverage, and none of them cover this scenario). My reservation is not here yet but my flights are cancelled and I received a credit. My DVC Rental will likely be cancelled (not David's btw) and the people I heard from received a credit so I assume I will as well. My disney tickets are non-refundable but again, I can apply the cost to a new set of tickets.

Truthfully I would really like to see all those companies stay in business. I am a returning customer for all of them because of the great service I've received. If taking a credit will help them stay afloat I'm more than happy with it.

I do now understand that some may need a refund (or their 30%) though as everything unfolds and I really hope they receive it. I'm not entirely convinced I'll get to use any of the credits (except maybe the tickets ) but personally I feel so thankful for everything I have lately I'm just going with the flow on this now - it is what it is.

 

[CraigInPA]

Yes. David’s wants owners who secured reservations for a renter who is now affected by the shutdown to make a reservation for a new renter using those same points.

The owner keeps the 70% they’ve been paid but has to wait until the new renter checks in before they get the remaining 30%. David’s collects a new rental fee from the 2nd renter. The original renter gets a voucher. Part of the money collected from renter #2 will offset the voucher. David’s collects two fees for two rentals (the original rental plus the new rental) off of the same set of points.

Do they expect you to be paid last year's price ($14.50) or this year's price ($15.50)?

I'm guessing last year's price, which gives them an extra dollar of profit when someone buys a new reservation or redeems a voucher.

If this year's price, will they pay 70 cents on every point to make the 70% "paid to the owner at booking" correct?

 

[Cyberc1978]

Airlines, travel agents, hotels - same thing. The point is, if the Canadian Department of Transportation gave guidance that it is OK to issue travel vouchers for canceled travel-related activities, it is possible that David would use this as he argues the credit card disputes. I am really curious how all these chargebacks would turn out, hopefully we’ll hear from his renters.

I know that David’s is a Canadian company and he must follow Canadian rules and law. However I dont know which rules or laws applies here? Seems that if you take David’s to court the venue is in Canada.

Doing a charge back is not the same and US companies or companies in other countries have to follow the rules in those countries.

Here in the EU the KLM airline is not following EU law for cancelled flights. Normally they should do a refund but the Dutch government said a voucher was okay.

Had it been me I would file for a charge back both in Canada and anywhere else if I had ordered something which was not delivered.

 

[McCrae]

Yes I've had a bunch of cancellations and I received vouchers/credit, not cash, for all of them (oddly I have FOUR sets of travel insurance; one was purchased extra coverage, and none of them cover this scenario). My reservation is not here yet but my flights are cancelled and I received a credit. My DVC Rental will likely be cancelled (not David's btw) and the people I heard from received a credit so I assume I will as well. My disney tickets are non-refundable but again, I can apply the cost to a new set of tickets.

Truthfully I would really like to see all those companies stay in business. I am a returning customer for all of them because of the great service I've received. If taking a credit will help them stay afloat I'm more than happy with it.

I do now understand that some may need a refund (or their 30%) though as everything unfolds and I really hope they receive it. I'm not entirely convinced I'll get to use any of the credits (except maybe the tickets ) but personally I feel so thankful for everything I have lately I'm just going with the flow on this now - it is what it is.

I agree with your overall sentiment. In David's case I think a lot of owners are not happy with the way David's has handled this and he has lost a lot of goodwill. The impression he has created is that his priority is to look after himself. As an owner my priority is to try and help the renter. David's blocking attempts to help the renters and as such I am not inclined to do anything to help him.

 

[DisneyBB]

I agree with your overall sentiment. In David's case I think a lot of owners are not happy with the way David's has handled this and he has lost a lot of goodwill. The impression he has created is that his priority is to look after himself. As an owner my priority is to try and help the renter. David's blocking attempts to help the renters and as such I am not inclined to do anything to help him.

it def looks that way. It would almost be better if the renter cancels with David then owner gets the 30%. Then the owner could refund the renter directly. This is for future bookings outside of the shutdown and if points are not distressed. But that would take trust in the owner on the renters side. i would be hesitant in committing that to an email but wonder if a phone conversation between the owner and renter would work?

 

[Maddiesmum03]

Do they expect you to be paid last year's price ($14.50) or this year's price ($15.50)?

I'm guessing last year's price, which gives them an extra dollar of profit when someone buys a new reservation or redeems a voucher.

If this year's price, will they pay 70 cents on every point to make the 70% "paid to the owner at booking" correct?

I was asked to make a reservation for a few points more than the original. I was told I would be paid $15.50 for each new point (nothing for the others because I have already been paid 100% for those) so yes, Davids will make $1 extra per old point plus his usual commission. I said no to this reservation, as I have no extra points to play with and I guess I can but ask for my cut of the extra $ per point. I hadn't even thought of that. Originally, I was hoping the new reservation would be for the same renters as before who of course have already paid for those points. I really don't like that their "voucher" is not worth the same value of points (regardless of points charts changing) because of his price hike.

 

[McCrae]

it def looks that way. It would almost be better if the renter cancels with David then owner gets the 30%. Then the owner could refund the renter directly. This is for future bookings outside of the shutdown and if points are not distressed. But that would take trust in the owner on the renters side. i would be hesitant in committing that to an email but wonder if a phone conversation between the owner and renter would work?

I think compromise is needed. I would be willing to give up the 30% owed to me to rebook for the renter. The renter needs to be willing to be re-booked. I don't want a family to lose out on a trip to Disney. If renters can't rebook or are unwilling I would suggest credit card charge back is the best option for them.

 

[suemom2kay]

May not be a raise in price -- but, the "season" of travel is probably different -- DVC did make some changes to the 2021 point calendars, maybe that resort was impacted by the changes.

David’s raised their price per point. So even if points required are equal, will still cost renter more.

 

[Dracula]

I know that David’s is a Canadian company and he must follow Canadian rules and law. However I dont know which rules or laws applies here? Seems that if you take David’s to court the venue is in Canada.

Doing a charge back is not the same and US companies or companies in other countries have to follow the rules in those countries.

Here in the EU the KLM airline is not following EU law for cancelled flights. Normally they should do a refund but the Dutch government said a voucher was okay.

Had it been me I would file for a charge back both in Canada and anywhere else if I had ordered something which was not delivered.

Customer cannot do multiple chargebacks - only with the credit card they used for payment to David. Somebody else explained on this thread how such disputes are reviewed and decided - by a low paid, overworked employee at the card issuing bank. Most of David’s renters are in the US, but it does not really matter. As you mentioned, a ruling of the Canadian ministry of transportation that vouchers are an acceptable form of refund for canceled travel, with the provision in the contract that it is subject to Canadian law, should make David’s case in a credit card dispute very strong. I now think most renters may need to do their best with the offered vouchers.

 

[Krandor]

David’s raised their price per point. So even if points required are equal, will still cost renter more.

So use the voucher on the exact same trip as was cancelled and david still makes more money. smh

 

[suemom2kay]

Airlines, travel agents, hotels - same thing. The point is, if the Canadian Department of Transportation gave guidance that it is OK to issue travel vouchers for canceled travel-related activities, it is possible that David would use this as he argues the credit card disputes. I am really curious how all these chargebacks would turn out, hopefully we’ll hear from his renters.

Again the key difference is the airline has a seat on an airplane to offer that voucher against. David’s owns nothing. And whose giving him points in the future to fulfill the voucher. Not this girl.

 

[Krandor]

Again the key difference is the airline has a seat on an airplane to offer that voucher against. David’s owns nothing. And whose giving him points in the future to fulfill the voucher. Not this girl.

Right. since an airline owns the plane they could reserver 5-10 seats per plane for voucher people and fill the rest with paying customers and not take a big hit on the voucher especially if those seats would likely be empty. David is still going to have to pay an owner their owed price even though he isn't getting money from the renter on the voucher.

 

[foodiddiedoo]

Pretty much... Lol.

I'm assuming my bank hasn't managed to reach out to him yet, since I didn't get a rescinded email on the credit but I did file the dispute over a week ago. That's so odd.

 

[momincolorado]

Airlines, travel agents, hotels - same thing. The point is, if the Canadian Department of Transportation gave guidance that it is OK to issue travel vouchers for canceled travel-related activities, it is possible that David would use this as he argues the credit card disputes. I am really curious how all these chargebacks would turn out, hopefully we’ll hear from his renters.

US DOT requires airlines to issue a refund when flights are cancelled, this requirement extends to all airlines (US and other international carriers) that touch on US soil. Delta sent an internal memo out to travel agents a couple of weeks back letting them know that they will no longer fight any chargebacks for cancelled flights. There is a process in place for those customers who are having trouble obtaining the refunds (incl refunds from international carriers that operate US flights), you can file a complaint with DOT, let the airline know that you are doing this and that will often times get things moving. If not, chargeback is an option as well.

 

[suemom2kay]

Right. since an airline owns the plane they could reserver 5-10 seats per plane for voucher people and fill the rest with paying customers and not take a big hit on the voucher especially if those seats would likely be empty. David is still going to have to pay an owner their owed price even though he isn't getting money from the renter on the voucher.

And David's doesn't own any hotel rooms so what is the voucher against? What owner's will do business with him after this fiasco? For all the protection he advertised, it was just smoke and mirrors.