DAS Approval/Denial with New DAS Guidelines START 5/20 WDW & 6/18 DL

[Evita_W]

Everyone who requested the DAS interview had to sign a waiver. I do know that part of that waiver you had to agree not to video or record your conversation. Since Florida is a two party state this will hold up if you post your video or recorded conversation and Disney decides to sue you. The waiver was pretty long and to be honest I didn't read the entire thing and I am pretty sure most people don't. But I wouldn't be surprise if the waiver you had to agree to also states that you cannot disclose what the CM asked you.

Actually, the recording part might or might not hold up, but it may also depend on where you are calling from, that would be something for lawyers to figure out if necessary.

 

[Bearval]

Actually, the recording part might or might not hold up, but it may also depend on where you are calling from, that would be something for lawyers to figure out if necessary.

"If any company wants to record calls in over 50 states across the US, they will need two-party consent even if the company is within a single-party consent state"

 

[Sparrow'sLady]

Actually, the recording part might or might not hold up, but it may also depend on where you are calling from, that would be something for lawyers to figure out if necessary.

Everyone who requested the DAS interview had to sign a waiver. I do know that part of that waiver you had to agree not to video or record your conversation. Since Florida is a two party state this will hold up if you post your video or recorded conversation and Disney decides to sue you. The waiver was pretty long and to be honest I didn't read the entire thing and I am pretty sure most people don't. But I wouldn't be surprise if the waiver you had to agree to also states that you cannot disclose what the CM asked you.

Before any change were made, Disney legal would have gone over everything with a fine-tooth comb. Disney is hundreds of steps ahead, understanding people would be upset and properly training people to be compliant with the laws.

 

[lanejudy]

Actually, the recording part might or might not hold up, but it may also depend on where you are calling from, that would be something for lawyers to figure out if necessary.

This was discussed on the other thread. Essentially, since Disney has already refused permission to have it recorded, therefore if someone in a 1-party consent state wants to record they have an obligation to inform the other party (Disney) so that party has the option to terminate. One-party consent only holds up if the other party doesn't explicitly refuse permission.

 

[Todd H]

Edit: Wrong thread

 

[Deebee_7]

I need to apply for DAS for our trip to Disneyland on the 21st july. It's for my daughter who was approved before (3 years ago). I'm starting to doubt now if she will get approved again. Not that anything changed but reading messages makes me worried. She has autism. Reading that minors with autism got denied makes me really worried.
I want to buy the tickets under the new ticket deal that comes out tomorrow. Does anyone know if you buy the tickets through the ticketdeal if you can add genie+ afterwards?
If we get denied on DAS then genie+ is the only other way to go? Or cancel the whole trip and tickets.(but tickets are not cancellable under the ticket deal)

 

[Disturbia]

Deleted; better question for other forum

 

[Bearval]

Before any change were made, Disney legal would have gone over everything with a fine-tooth comb. Disney is hundreds of steps ahead, understanding people would be upset and properly training people to be compliant with the laws.

I believe you are 100% correct that Disney lawyers went over this with a fine tooth comb this time especially since they KNEW they would get a major backlash with their changes to DAS especially since they have been granting it pretty liberal in the past.
However they have been know in the past to really screw things up legally (think OKW extension).

 

[AnnaKristoff2013]

However they have been know in the past to really screw things up legally (think OKW extension).

I don’t think that was a legal screw up. That was a strategy and basic misunderstanding of human nature screwup.

 

[Lvfl]

Hi everyone, just wanted to share our experience with the application process we went through yesterday.
We applied for our son (13y), falling under 'developmental or similar' wording of Disney.
We're a family of 4 from Europe and have 14-day tickets, arriving at the end of June.
English is not my mother tongue, so my apologies for any spelling or grammar mistakes.

Some answers to the questions mentioned in the 1st post of this thread:

1. First time DAS applicate or have had DAS in the past?
   He was approved for DAS in 2022
2. If it is not your first time, did the process go differently?
   The start was the same, but a health professional joined us after a while.
3. Approved for DAS? Give other options?
   We gave the same answers as in 2022 to explain what makes it difficult for him to wait in line but were denied almost immediately for DAS. We were given 'return to queue' (exact words) as alternative accommodation for him.
   We first thought this meant the RTQ but asked for more information. The explanation given was more in line but was described as AQR in these threads: leave the line with him, rest of our party stays in line and we rejoin through LL when they are at the merge point.
   As explaining why this would be difficult for him (I don't mention details about this here to avoid giving 'a script' about what to say), the CM suggested to let a health professional join our call. We explained everything to her again and we were given more opportunity to elaborate. She asked him also additional questions (I had to translate for him. He normally speaks English pretty well but was too nervous.) This part of the conversation took quite a bit of time. However, there was much more understanding from the health professional (through body language and the types of questions she asked), which also made my son feel more comfortable. She concluded by saying that DAS would be the best solution and accommodation for him. The health professional left the call and the CM continued with taking a picture of him and asking the date of our first day at the parks. She also mentioned the 10 minutes wait to request a new DAS return time as being a new thing.

Overall as also mentioned by others, I felt that the CM was following a specific script. It felt as if she initially 'had to' deny the DAS and offer other alternatives. However, this is just my feeling, and I have no other indications or evidence for this. I wouldn't say she was rude, but she was very brief, and there was a noticeable difference in tone and vibe compared to the CM we spoke to in 2022. The health professional was friendlier than the CM and far less intimidating.
We feel very grateful and relieved that the DAS was approved (again), but after the conversation we were both literally shaking.

Feel free to ask me for more information. I completely understand how nerve-wracking it is for everyone who has to go through this in the coming days or weeks. Anyway, good luck to everyone, and hopefully, you are offered the accommodation that suits your needs (or those of your family member) the best.

 

[Bearval]

Hi everyone, just wanted to share our experience with the application process we went through yesterday.
We applied for our son (13y), falling under 'developmental or similar' wording of Disney.
We're a family of 4 from Europe and have 14-day tickets, arriving at the end of June.
English is not my mother tongue, so my apologies for any spelling or grammar mistakes.

Some answers to the questions mentioned in the 1st post of this thread:

1. First time DAS applicate or have had DAS in the past?
   He was approved for DAS in 2022
2. If it is not your first time, did the process go differently?
   The start was the same, but a health professional joined us after a while.
3. Approved for DAS? Give other options?
   We gave the same answers as in 2022 to explain what makes it difficult for him to wait in line but were denied almost immediately for DAS. We were given 'return to queue' (exact words) as alternative accommodation for him.
   We first thought this meant the RTQ but asked for more information. The explanation given was more in line but was described as AQR in these threads: leave the line with him, rest of our party stays in line and we rejoin through LL when they are at the merge point.
   As explaining why this would be difficult for him (I don't mention details about this here to avoid giving 'a script' about what to say), the CM suggested to let a health professional join our call. We explained everything to her again and we were given more opportunity to elaborate. She asked him also additional questions (I had to translate for him. He normally speaks English pretty well but was too nervous.) This part of the conversation took quite a bit of time. However, there was much more understanding from the health professional (through body language and the types of questions she asked), which also made my son feel more comfortable. She concluded by saying that DAS would be the best solution and accommodation for him. The health professional left the call and the CM continued with taking a picture of him and asking the date of our first day at the parks. She also mentioned the 10 minutes wait to request a new DAS return time as being a new thing.

Overall as also mentioned by others, I felt that the CM was following a specific script. It felt as if she initially 'had to' deny the DAS and offer other alternatives. However, this is just my feeling, and I have no other indications or evidence for this. I wouldn't say she was rude, but she was very brief, and there was a noticeable difference in tone and vibe compared to the CM we spoke to in 2022. The health professional was friendlier than the CM and far less intimidating.
We feel very grateful and relieved that the DAS was approved (again), but after the conversation we were both literally shaking.

Feel free to ask me for more information. I completely understand how nerve-wracking it is for everyone who has to go through this in the coming days or weeks. Anyway, good luck to everyone, and hopefully, you are offered the accommodation that suits your needs (or those of your family member) the best.

Did they specifically ask to speak to your child? On a different note I would give these cast members a pass right now , they were put in a very difficult position and are probably mentally exhausted dealing will a lot of people who were in the past approved for DAS but are now denied. I am sure when some people that are denied take out their frustrations on these cast members since they are the face of Disney.

 

[Bearval]

I don’t think that was a legal screw up. That was a strategy and basic misunderstanding of human nature screwup.

Yes, it was a strategy screw up but legal dropped the ball by not realizing the implications if owners didn't pay for the extension nor sign the quit claim.

 

[theluckyrabbit]

I need to apply for DAS for our trip to Disneyland on the 21st july. It's for my daughter who was approved before (3 years ago). I'm starting to doubt now if she will get approved again. Not that anything changed but reading messages makes me worried. She has autism. Reading that minors with autism got denied makes me really worried.
I want to buy the tickets under the new ticket deal that comes out tomorrow. Does anyone know if you buy the tickets through the ticketdeal if you can add genie+ afterwards?
If we get denied on DAS then genie+ is the only other way to go? Or cancel the whole trip and tickets.(but tickets are not cancellable under the ticket deal)

Try asking your questions on the Disneyland Board. There is an ongoing thread there about the new ticket deal and a super thread about G+ and how best to use it at DLR. I'm sure the DISers there can help answer your questions.

 

[Lvfl]

Did they specifically ask to speak to your child? On a different note I would give these cast members a pass right now , they were put in a very difficult position and are probably mentally exhausted dealing will a lot of people who were in the past approved for DAS but are now denied. I am sure when some people that are denied take out their frustrations on these cast members since they are the face of Disney.

The health professional did indeed inquire if she could ask him some questions and if he was okay with that. I didn't get the feeling that it was a strict requirement, but that it would help her better understand his needs. She also didn't mind at all that I translated and thanked (and complimented) him for providing the information. The CM didn't ask to speak to him and only addressed him for the picture at the end of the call.
I agree with your comment regarding the cast members. She looked tired and mentioned that it had been busy the last few days. After the 'denial' for DAS and offering alternatives, she even seemed relieved because we remained calm and simply explained why it might not work for my son. That was the moment she invited the health prof. It's a bit like with other companies, right... Disney makes a decision and the CM's who have to convey the policy (in video calls or in the parks) bear the brunt of it all.

 

[jo-jo]

Hi everyone, just wanted to share our experience with the application process we went through yesterday.
We applied for our son (13y), falling under 'developmental or similar' wording of Disney.
We're a family of 4 from Europe and have 14-day tickets, arriving at the end of June.
English is not my mother tongue, so my apologies for any spelling or grammar mistakes.

Some answers to the questions mentioned in the 1st post of this thread:

1. First time DAS applicate or have had DAS in the past?
   He was approved for DAS in 2022
2. If it is not your first time, did the process go differently?
   The start was the same, but a health professional joined us after a while.
3. Approved for DAS? Give other options?
   We gave the same answers as in 2022 to explain what makes it difficult for him to wait in line but were denied almost immediately for DAS. We were given 'return to queue' (exact words) as alternative accommodation for him.
   We first thought this meant the RTQ but asked for more information. The explanation given was more in line but was described as AQR in these threads: leave the line with him, rest of our party stays in line and we rejoin through LL when they are at the merge point.
   As explaining why this would be difficult for him (I don't mention details about this here to avoid giving 'a script' about what to say), the CM suggested to let a health professional join our call. We explained everything to her again and we were given more opportunity to elaborate. She asked him also additional questions (I had to translate for him. He normally speaks English pretty well but was too nervous.) This part of the conversation took quite a bit of time. However, there was much more understanding from the health professional (through body language and the types of questions she asked), which also made my son feel more comfortable. She concluded by saying that DAS would be the best solution and accommodation for him. The health professional left the call and the CM continued with taking a picture of him and asking the date of our first day at the parks. She also mentioned the 10 minutes wait to request a new DAS return time as being a new thing.

Overall as also mentioned by others, I felt that the CM was following a specific script. It felt as if she initially 'had to' deny the DAS and offer other alternatives. However, this is just my feeling, and I have no other indications or evidence for this. I wouldn't say she was rude, but she was very brief, and there was a noticeable difference in tone and vibe compared to the CM we spoke to in 2022. The health professional was friendlier than the CM and far less intimidating.
We feel very grateful and relieved that the DAS was approved (again), but after the conversation we were both literally shaking.

Feel free to ask me for more information. I completely understand how nerve-wracking it is for everyone who has to go through this in the coming days or weeks. Anyway, good luck to everyone, and hopefully, you are offered the accommodation that suits your needs (or those of your family member) the best.

Something I didn't think of, what if your english isn't strong enough? Does disney have people who speak other languages.

I'm glad it worked out for you.

 

[Karin1984]

Something I didn't think of, what if your english isn't strong enough? Does disney have people who speak other languages.

I'm glad it worked out for you.

That is the downside of going abroad. Disneyland Tokyo has more information on their website in Japanese (at least they did when I went in 2017). Disneyland Paris has things offered only in French.

There is a reason why WDW doesn't offer DAS on their international websites, it helps to rule out those who do not speak English well enough to do this conversation.
If none in your party speaks English well enough, people are probably not aware that there is a thing like DAS or accommodations. Not unless you are specifically looking for it.

I assume there might be CMs available, and handle DAS calls, who speak Spanish, as it's the second most spoken language in the US. But I guess the other European languages won't be available. And even less chance Asian or African languages being available.

So, most likely, you are left out if you do not speak English well enough.

 

[diablodancer]

Something I didn't think of, what if your english isn't strong enough? Does disney have people who speak other languages.

I'm glad it worked out for you.

When I applied back in March for DL it explicitly stated that it was only available in English. Can’t imagine that’s changed.

 

[lanejudy]

Something I didn't think of, what if your english isn't strong enough? Does disney have people who speak other languages.

I'm glad it worked out for you.

When I applied back in March for DL it explicitly stated that it was only available in English. Can’t imagine that’s changed.

The WDW website does specifically state:

Please note: at this time, live chat is offered in English only.​

 

[kristensideaoffun]

Moving to other thread.

 

[LuvinTheWorld]

Hi everyone, just wanted to share our experience with the application process we went through yesterday.
We applied for our son (13y), falling under 'developmental or similar' wording of Disney.
We're a family of 4 from Europe and have 14-day tickets, arriving at the end of June.
English is not my mother tongue, so my apologies for any spelling or grammar mistakes.

Some answers to the questions mentioned in the 1st post of this thread:

1. First time DAS applicate or have had DAS in the past?
   He was approved for DAS in 2022
2. If it is not your first time, did the process go differently?
   The start was the same, but a health professional joined us after a while.
3. Approved for DAS? Give other options?
   We gave the same answers as in 2022 to explain what makes it difficult for him to wait in line but were denied almost immediately for DAS. We were given 'return to queue' (exact words) as alternative accommodation for him.
   We first thought this meant the RTQ but asked for more information. The explanation given was more in line but was described as AQR in these threads: leave the line with him, rest of our party stays in line and we rejoin through LL when they are at the merge point.
   As explaining why this would be difficult for him (I don't mention details about this here to avoid giving 'a script' about what to say), the CM suggested to let a health professional join our call. We explained everything to her again and we were given more opportunity to elaborate. She asked him also additional questions (I had to translate for him. He normally speaks English pretty well but was too nervous.) This part of the conversation took quite a bit of time. However, there was much more understanding from the health professional (through body language and the types of questions she asked), which also made my son feel more comfortable. She concluded by saying that DAS would be the best solution and accommodation for him. The health professional left the call and the CM continued with taking a picture of him and asking the date of our first day at the parks. She also mentioned the 10 minutes wait to request a new DAS return time as being a new thing.

Overall as also mentioned by others, I felt that the CM was following a specific script. It felt as if she initially 'had to' deny the DAS and offer other alternatives. However, this is just my feeling, and I have no other indications or evidence for this. I wouldn't say she was rude, but she was very brief, and there was a noticeable difference in tone and vibe compared to the CM we spoke to in 2022. The health professional was friendlier than the CM and far less intimidating.
We feel very grateful and relieved that the DAS was approved (again), but after the conversation we were both literally shaking.

Feel free to ask me for more information. I completely understand how nerve-wracking it is for everyone who has to go through this in the coming days or weeks. Anyway, good luck to everyone, and hopefully, you are offered the accommodation that suits your needs (or those of your family member) the best.

This makes me wish that we had explained why it would not work for us, as the first part of our call went exactly the same as yours (almost immediate denial without CM really listening about his needs and suggesting "return to queue") but we just took it as is and didn't try to explain further. I also felt like they were suggesting this "alternative" first to everyone to see if they accept without further asking for DAS. We did not even get a chance to speak with a health professional.