Cruise and Theme Park Operational Updates due to Coronavirus

[Momtothtee]

Just back from 10 days at WDW and 4 at UO.

I agree with poster who stated that they wouldn’t go to UO on the weekends. Crowded, low mask compliance especially at CW. Scary.

During this trip, I really noticed a difference in the demographics of the visitors. Disney had families that had planned to follow the rules and stay safe. Universal had groups of teenagers, young couples and groups of young men. Compliance among these groups was much lower.

Employees at both parks were working hard to keep everyone safe. Just more successful with the visitors at Disney.

On a separate note, we rode RoR 4 times! But, Hagrid coaster was down the entire time.

 

[Clockwork]

I don’t think they’ll be changing already purchased 10 day tickets into 7 day tickets, it’s just that they’re not currently selling 10 day tickets and most likely won’t for a while. Remember, phone CMs are notoriously uninformed.

They are rolling back all tickets for the rest of 2019, I had a 10 day With hopper for next month and the refunded the difference and made it a 7 day.

 

[MMSM]

They are rolling back all tickets for the rest of 2019, I had a 10 day With hopper for next month and the refunded the difference and made it a 7 day.

Were you notified about this or did it just change in MDE?

 

[Clockwork]

Were you notified about this or did it just change in MDE?

Changed in MDE then I called and was told what happened.

 

[anthony2k7]

Changed in MDE then I called and was told what happened.

So if there is anyone out there still that doesn't use MDE then they might not even know.

 

[Clockwork]

So if there is anyone out there still that doesn't use MDE then they might not even know.

Possible, but they’d probably see the refund to their card. I may have also beat them to the punch when I called,too. My situation is probably different too due to errors Disney made to my reservation when they were changing it due to Covid.

 

[mouselovenfamily]

On a separate note, we rode RoR 4 times! But, Hagrid coaster was down the entire time.

What is RoR?

 

[Farro]

They are rolling back all tickets for the rest of 2019, I had a 10 day With hopper for next month and the refunded the difference and made it a 7 day.

I'm confused. Do you mean 2020? or tickets purchased in 2019?

So if a family has a 10 (or longer) day trip planned for this December, their tickets are being changed from 10 to 7 days? Cutting out 3 planned park days? They they probably already made the reservations for?

Oh my god I would be fuming.

 

[Clockwork]

I'm confused. Do you mean 2020? or tickets purchased in 2019?

So if a family has a 10 (or longer) day trip planned for this December, their tickets are being changed from 10 to 7 days? Cutting out 3 planned park days? They they probably already made the reservations for?

Oh my god I would be fuming.

2020,and yes, I had to make park reservations again, they just removed the last 3 days of my reservations and I wanted to be in the park those days, I have a Universal AP so I will go there on the first days of my trip. I had planned on going there anyway, but I wasnt happy with the way that it happened though. They tried to go though IT to change it back and they couldn’t. I couldn’t complain much because Disney made a really, really BIG error on the reservation that worked in my favor and I didn’t want to jinx it.

 

[Pens Fan]

We have 9 day tickets for October. I just checked MDE and they are still good for all 9 days. I even called last week to remove the park hopper option from them and there was no issue at all converting them to 9 day base tickets. The only difference was that instead of them expiring on 9/26/21 they now have to be used within 14 days of the first day of the ticket - just like they normally would have before we jumped into Covid bizarro world.

Hopefully what happened to the previous poster was a one off due to the issue with their reservation, and not some strange new policy. I can't help but think that's the case as it really doesn't make sense for Disney to just arbitrarily start shortening the length of previously purchased tickets and refunding $$.

 

[Clockwork]

We have 9 day tickets for October. I just checked MDE and they are still good for all 9 days. I even called last week to remove the park hopper option from them and there was no issue at all converting them to 9 day base tickets. The only difference was that instead of them expiring on 9/26/21 they now have to be used within 14 days of the first day of the ticket - just like they normally would have before we jumped into Covid bizarro world.

Hopefully what happened to the previous poster was a one off due to the issue with their reservation, and not some strange new policy. I can't help but think that's the case as it really doesn't make sense for Disney to just arbitrarily start shortening the length of previously purchased tickets and refunding $$.

Its possible, like I said Disney made a error on our reservation when we rebooked. The change did happen last week though, i rebooked the day booking opened.

 

[anthony2k7]

I'm confused. Do you mean 2020? or tickets purchased in 2019?

So if a family has a 10 (or longer) day trip planned for this December, their tickets are being changed from 10 to 7 days? Cutting out 3 planned park days? They they probably already made the reservations for?

Oh my god I would be fuming.

Yep, especially if you had not only park but dining reservations on those 3 days!

 

[rteetz]

https://twitter.com/x/status/1297542587553927168

 

[rteetz]

Yep, especially if you had not only park but dining reservations on those 3 days!

Well you wouldn’t get since you can only book dining 60 days out.

 

[Marthasor]

So if there is anyone out there still that doesn't use MDE then they might not even know.

They won't be getting into the park at all without using MDE as they need to have park reservations.

 

[Farro]

They won't be getting into the park at all without using MDE as they need to have park reservations.

If they made their reservations weeks ago they don't need to use MDE to get into the park.

We're talking about people who may or may not have had their tickets changed without them knowing.

 

[Ariel 1715]

I just checked and I still have 8/9day tickets in MDE for October.

 

[Farro]

Its possible, like I said Disney made a error on our reservation when we rebooked. The change did happen last week though, i rebooked the day booking opened.

I'm sure if it wasn't just you we'll be reading about it soon enough!

I'm glad you are happy with your outcome!

 

[anthony2k7]

They won't be getting into the park at all without using MDE as they need to have park reservations.

Not really true, some people will be letting their travel agent do all that for them.

 

[gottalovepluto]

2019, and yes, I had to make park reservations again, they just removed the last 3 days of my reservations and I wanted to be in the park those days, I have a Universal AP so I will go there on the first days of my trip. I had planned on going there anyway, but I wasnt happy with the way that it happened though. They tried to go though IT to change it back and they couldn’t. I couldn’t complain much because Disney made a really, really BIG error on the reservation that worked in my favor and I didn’t want to jinx it.

Welp, the phone CM was right. This is happening.

WHY? I am racking my brain and coming up pretty empty. The only explanation I see is maximizing ticket revenue by non-APs so that instead of someone taking a spot in the park for their 8th day it will be open for someone paying more for days 1-7. That explanation sucks but would make sense- IF people were pounding down the doors to get into the parks the rest of the year... (And if Disney thinks they’re gonna have high demand over the holiday season from non-APs - LOL at the idea the Tri-State quarantine will not be active for the holidays- they’re smoking too much of something in that Burbank office!)