Cruise and Theme Park Operational Updates due to Coronavirus

[Clockwork]

Don’t forget the Magic 8 ball. That’s what I use to decide where I stay and eat.

Also don’t forget to use the force, after the 8 ball it’s always my go to.

 

[Llama mama]

There are so many numbers floating around!!!
What number are we supposed to call tomorrow?? Of course while we are simultaneously booking on the website

 

[junderwood99]

Anyone know what time Beaches and Cream is open until at night during this initial re-opening?

 

[mellvswdw1]

Hi all...I’ve been lurking on this thread for a while. I just want someone to confirm that my thinking is correct. I had booked a trip using my DVC points for May in February, I didn’t get around to booking any dining for my May trip. Then Covid happened. I have rebooked my must use points because I canceled my trip(not DVC) for July/Aug before my use year ends on Sept 1st. I’m assuming I won’t be able to book any dining tomorrow. Not complaining just making sure I don’t waste time tomorrow on the phone or with the pink castle of frustration like I did last week getting my park reservations. I also want to say this thread from mask debates, to debating how to get into park reservations, to numbers right now in Florida, it’s all in a way kept me sane. I’m crazy for going but I’m optimistic and hopeful I will find some magic in the heat and humidity and thank the cast members for coming back and allowing us some normalcy. Thanks all.

 

[rpb718]

I was thinking of KS at AK with plexiglass dividers between rows on the vehicles (do we know yet if they are clear, translucent or WDW bus-worthy yet?) and thinking even if they are clear I really don't want to try to focus on some scene that I can barely make out - especially if the line of sight has to pass through multiple sheets of plexiglass. By the time I get to WDW, those sheets of plexiglass would probably not be in pristine condition.

 

[lovethesun12]

With so many of the perks slowly disappearing over the years, it's really going to be a sad day when they take away our perk of being able to complain about planning our trips. That will probably be the final straw and many will probably just quit going at that point.

I read this and thought yeah, I'll definitely cancel and never go again in that case.

Then I figured, well maybe I would just tweak the trip a little. But if they charge us $5 to complain, then I'm definitely done.

Unless of course they don't increase it further.....

 

[chicagoshannon]

Hi all...I’ve been lurking on this thread for a while. I just want someone to confirm that my thinking is correct. I had booked a trip using my DVC points for May in February, I didn’t get around to booking any dining for my May trip. Then Covid happened. I have rebooked my must use points because I canceled my trip(not DVC) for July/Aug before my use year ends on Sept 1st. I’m assuming I won’t be able to book any dining tomorrow. Not complaining just making sure I don’t waste time tomorrow on the phone or with the pink castle of death like I did last week getting my park reservations. I also want to say this thread from mask debates, to debating how to get into park reservations, to numbers right now in Florida, it’s all in a way kept me sane. I’m crazy for going but I’m optimistic and hopeful I will find some magic in the heat and humidity and thank the cast members for coming back and allowing us some normalcy. Thanks all.

Your thinking is correct however I'd still at least try online tomorrow as we all know Disney IT is not the best.

 

[Princess Merida]

Anyone know what time Beaches and Cream is open until at night during this initial re-opening?

We just left Disney this morning and while we were there they were open until 9.

 

[ryanpatricksmom]

https://disneyworld.disney.go.com/experience-updates/dine/#locationsThere is a section for parks and a section for resorts

Thanks. I knew about those, I was hoping that they would open up availability for the restaurants scheduled to open after July 15th. I'm looking for first dibs on some of the upcoming resort dining. Which I had....and I lost.

 

[Bibbobboo2u]

Speaking for my little guy to the left - "May the Force Be With Everyone" tomorrow! Fortunately, I don't have to jump into that pond of alligators yet, but my day is coming. Best of luck guys!!!! (I'll still be up at 5am though, thanks to fur babies!!).

 

[junderwood99]

Next question ........ so what's the status on Woody's Lunchbox? Seems like an odd counter service to not reopen?

 

[jenjersnap]

Agree, that is what I am hoping but if IT screws up how they establish criteria, it could be a long day for some of us. For example, since May 28, I have had two DVC waitlists come through with new confirmation numbers, so do I no longer qualify? Depends on their search, no? If they search for customers who had adrs cancelled, have park reservations and current resort reservations, I should be fine, but concerned I may have an issue. Feel free to reassure me!

ETA: spoke with DVC MS and, after putting me on hold for 40 minutes to clarify, the CM came back to say the only thing the system is searching for is cancelled adrs during closure period and online booking should be offered. So, hopefully, this is a total non-issue.

The ADR system existed prior and would not expect anywhere near the same issues as the park reservation fiasco. They more than likely tied the MDE accounts to a list that will allow you to make ADR's when they initially open if you met the criteria of having your prior ADR's cancelled.

 

[tinkerhon]

File a chargeback with credit/debit card if it’s been less than 120 days since purchase

Yep - thanks ! Just filed dispute w CC company - had to send them the email from cirque that stated that I would receive a refund, weeks ago, which I never did -
they said that should help expedite the process

biggest issue now is that cirque is no longer responding to any of my emails

 

[mellvswdw1]

I know you didn't mean it, but with the way the numbers are trending in FL and the feelings of some here I wouldn't chance a mention of "castle of frustration " on this thread.

Good point I changed it. No harm meant by that at all.

 

[ryanpatricksmom]

Yep - thanks ! Just filed dispute w CC company - had to send them the email from cirque that stated that I would receive a refund, weeks ago, which I never did -
they said that should help expedite the process

biggest issue now is that cirque is no longer responding to any of my emails

Their customer service number is now disconnected. I saw that expectations were that they were going to start shows mid August so 3 days ago I booked 2 tickets (after just receiving my refund for my June tickets). Then I got the e-mail today that all shows have been canceled at this point. I notified my CC company (Thankfully I used my Disney Visa so they should be able to figure it out), and hopefully since I haven't even gotten the bill yet, they can get it removed. What a cluster fork!

 

[tinkerhon]

Their customer service number is now disconnected. I saw that expectations were that they were going to start shows mid August so 3 days ago I booked 2 tickets (after just receiving my refund for my June tickets). Then I got the e-mail today that all shows have been canceled at this point. I notified my CC company (Thankfully I used my Disney Visa so they should be able to figure it out), and hopefully since I haven't even gotten the bill yet, they can get it removed. What a cluster fork!

Yea, the initial reply email that I received from cirque after I requested my refund stated that "Drawn to Life" most likely would not open before 2021

That's why they approved refund request immediately

The problem has not really been the timeframe of the refund - (currently three weeks late- per initial indication that they have me)
they problem is that you can't get in touch with them now
totally unresponsive to my emails

 

[Tjddis]

So I got an email today saying since I had dining reservations cancelled I can make new ones on 6/30, before other people

Does anyone know if this means in park or is it just resorts like people did before? Also says it can be done on line

 

[ryanpatricksmom]

Yea, the initial reply email that I received from cirque after I requested my refund stated that "Drawn to Life" most likely would not open before 2021

That's why they approved refund request immediately

The problem has not really been the timeframe of the refund - (currently three weeks late- per initial indication that they have me)
they problem is that you can't get in touch with them now
totally unresponsive to my emails

Exactly. I also figured it would be easier to get the charge removed before the CC company had sent it off to Cirque! The last time I had purchased tickets more than 120 days prior to the show date so I was sweating bullets. I got the refund the day before I ordered new tickets...from a company filing bankruptcy....in the middle of a pandemic....when everyone will be wearing masks and social distancing for months to come...which is really difficult to understand because I would never be described as an optimist. Disney math.

 

[JacknSally]

This was posted in a FB group - we knew most of this already but I thought the bit about some of the queues having partitions was especially interesting. I’m curious to see which queues and how that looks!

 

[Doingitagain]

Anyone looking for information on ADRs and booking might want to follow this thread, it is where most of that activity has been:
https://www.disboards.com/threads/any-indications-for-when-disney-adrs-will-be-available.3805226/