Cruise and Theme Park Operational Updates due to Coronavirus

[JacknSally]

Those options are not above my availability calendar.
View attachment 503440

That's not the availability calendar! Disney made this thoroughly confusing, surprise surprise. It looks like you shared the reservation calendar (where you actually select a date and make reservations).

Here's the link to the availability calendar - filter it to resort guests (there should be 3 buttons above the calendar)

https://disneyworld.disney.go.com/availability-calendar/?segments=tickets,resort,passholder
August is still showing wide open

 

[Clockwork]

I had music yesterday but it cut out around 2 hours then was silent. At 3 hours someone suddenly picked up and caught me totally off guard. Bottom line, don't hang up!

I just got a cast member and am now being transferred to guest services, so on hold again.

 

[sara_s]

Yeah, we still don't know if that actually happened and the fact that the person reporting that this happened shares the same first name as the person who started a petition that is falsely trying to pass itself off as an employee petition makes me question it even more than I normally would.

I get what you're saying, but there are enough videos of un-masked people intentionally coughing on others on the internet to confidently say this very well could have happened at Springs, and probably will happen at some point when the parks re-open. I'm not saying it'll happen every day, but it will happen, and Disney needs to take immediate and serious action if/when it does occur. There's no excuse for that kind of disgusting behavior.

Regardless of the petition, it's a very real threat to CM's who are now tasked with dealing with people in that capacity.

 

[Dopey416]

Has anyone been able to get through to the IT line, trying 407 939-4357 & (407) 939-7765 since yesterday with no luck? TIA

 

[DGsAtBLT]

I don’t know about 3 buckets, I’ll believe it when I see it.

As far as we know (to my knowledge at least), after initial booking opens up for everyone nobody gets priority over anybody else. Have tickets, book your stay. During the initial booking period, especially when capacity is lowered, they have good reason to give people with hotel stays maximum chance of getting what they want before it opens up to APs without a stay and then everyone. I have little faith in Disney IT that they would bother to design this system, that was possibly already giving issues, and that is lasting until at least Sept 2021 with a feature that wouldn’t need to exist past this week.

Am I missing something?

 

[AmberMV]

Did anyone else check your MDE first thing today just to make sure your park res. were still there? Yesterday was....something, just making sure it still happened

 

[CastAStone]

CONFIRMED: 3 buckets. Well, at least 2 buckets.

https://twitter.com/x/status/1275431614227636224

 

[DGsAtBLT]

Did anyone else check your MDE first thing today just to make sure your park res. were still there? Yesterday was....something, just making sure it still happened

I hope you got some rest last night lol!

 

[DGsAtBLT]

CONFIRMED: 3 buckets.

https://twitter.com/x/status/1275431614227636224

Haha I spoke too soon!

 

[stephk1981]

She may not need a ticket. The rule pre-Covid was that once a visit was begun that was the age used for the entire trip. So since she is 2 the first day she is considered to be 2 for the entire trip for park entries and restaurants. Likewise a 9 year old would continue to be able to use a child's ticket if he/she turned 10 during the trip.

We have a split stay and she turns 3 the day before we move to the next resort. I believe that means it's technically a ' new' stay. Thank you!

 

[Clockwork]

Has anyone been able to get through to the IT line, trying 407 939-4357 & (407) 939-7765 since yesterday with no luck? TIA

I was told IT isn’t taking calls at the moment, I have a app issue that I’ve been trying to get taken care of and only that dept. can handle it. Was told by the cm I just talked to that I’d have to call back on that issue.

 

[Dave006]

Yeah it looks like they removed the options for type of guests frrorm the availability calendar. Probably because it was defaulting to one that wasn't open and showing no availability and that was likely confusing people. the options will likely return when other groups open up.

No the calendar is still working. Please note that only Resort Guests can make park reservations at this time.

Note: Annual Passholders without a Resort hotel reservation can see availability starting June 26, 2020.

Dave

 

[Brianstl]

I get what you're saying, but there are enough videos of un-masked people intentionally coughing on others on the internet to confidently say this very well could have happened at Springs, and probably will happen at some point when the parks re-open. I'm not saying it'll happen every day, but it will happen, and Disney needs to take immediate and serious action if/when it does occur. There's no excuse for that kind of disgusting behavior.

Regardless of the petition, it's a very real threat to CM's who are now tasked with dealing with people in that capacity.

I agree that Disney will need to deal harshly with people who would do something like this to cast members. There is no excusing that kind of behavior, it is assault.

That is why it is important to make sure false stories about such incidents don't spread. If too many false stories are spread to push other agendas, people will have a harder time believing the real incidents that will happen going forward.

 

[Mit88]

Doesn’t seem like having extra spots for APs and Non Resort Guests with tickets is even really going to be a big deal. Its not like we’re looking at an enormous amount of days fully booked. Yes, if you’re taking a 3 day vacation on the 15th, 16th, and 17th of July and you have an AP you wont be able to go to DHS (if they weren’t holding extra spots) but for the most part, come friday, even if the dates that were fully booked were actually fully booked, APs and guests without resorts would still be able to go to the parks.

I didnt expect enormous demand, but I expected more dates to be fully booked. You can still get MK for Re-Opening Day. Thats crazy

 

[TheMaxRebo]

https://twitter.com/x/status/1275206066121379841

Whoever started it doesn’t matter. The fact the CMs will be the ones to enforce this and people will be idiots is not cool. Disney needs to make examples out of people that do this kind of behavior. Even telling a CM to mind her business and scream back shouldn’t happen now. You know the rules going on.

I really hope at the parks at least Disney really has a lot of CMs that are focused on the enforcement of the mask and social distancing, etc. - don't leave it up to the CMs that are focusing on other things to have to enforce it

 

[Eric Smith]

Did anyone else check your MDE first thing today just to make sure your park res. were still there? Yesterday was....something, just making sure it still happened

Haha, I absolutely did first thing this morning.

 

[Marionnette]

So I know WDWPrep is saying:

"Important to note that APs without hotel stays and offsite ticket holders will almost definitely pull from a separate bucket of reservations (hence the reason for 3 sets of calendars), so they shouldn’t panic that spots are taken before they can even book."

...I just don't think we have any assurance of that at all. I mean, that would be great, but I don't think that it is an "almost definitely" situation at all. I'm not currently an AP (used to be, was planning on getting one again next year) but if I was still a current AP I would be 100% concerned about the early months of this.

If there truly are 3 separate “buckets” of Park Passes, then why were AP sales stopped over the weekend? They would have their own “bucket”. I had assumed that it was to control the number of possible passholders. And why won’t they sell tickets to guests with room-only reservations? And why did they open the reservation system to onsite guests with ticket media before opening up the system to guests with tickets and APs with no resort reservations if they all pull from separate buckets? Why not just open it to everyone at once? It couldn’t have been worse than yesterday’s disaster.

Yeah, I’m not sold on the Three Buckets Hypothesis. I think it’s more like the FP+ system. They may release more Park Pass reservations as they increase capacity limits but I think we’re all drawing from the same pool of reservations.

But I guess we will find out when the Park Pass system opens for those without report reservations.

 

[TwoMisfits]

If there truly are 3 separate “buckets” of Park Passes, then why were AP sales stopped over the weekend? They would have their own “bucket”. I had assumed that it was to control the number of possible passholders. And why won’t they sell tickets to guests with room-only reservations? And why did they open the reservation system to onsite guests with ticket media before opening up the system to guests with tickets and APs with no resort reservations if they all pull from separate buckets? Why not just open it to everyone at once? It couldn’t have been worse than yesterday’s disaster.

Yeah, I’m not sold on the Three Buckets Hypothesis. I think it’s more like the FP+ system. They may release more Park Pass reservations as they increase capacity limits but I think we’re all drawing from the same pool of reservations.

But I guess we will find out when the Park Pass system opens for those without report reservations.

Easy theory is they limited the hotel with ticket buckets for transport. Offsite and local APs don't need transport, so they are in a separate bucket.

 

[rteetz]

Adventures by Disney Cancels Vacations Through September 15

 

[CastAStone]

CONFIRMED: 3 buckets. Well, at least 2 buckets.

https://twitter.com/x/status/1275431614227636224

By the way this is exactly the kind of information that if Disney had released a week ago it would have saved 2,656 angry posts and 11,000 heart palpitations.